Real Time Touch



new TOP 200 Companies filing patents this week

new Companies with the Most Patent Filings (2010+)




Real Time Touch

Similar
Filing Names

24 7 Customer Inc
24 7 Customer Inc_20131212

24 7 Customer Inc patents


Recent patent applications related to 24 7 Customer Inc. 24 7 Customer Inc is listed as an Agent/Assignee. Note: 24 7 Customer Inc may have other listings under different names/spellings. We're not affiliated with 24 7 Customer Inc, we're just tracking patents.

ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "2" | 24 7 Customer Inc-related inventors


Method and assessing customer value based on customer interactions with advertisements

A computer-implemented method and apparatus for assessing customer value of a customer based on customer interactions with advertisements are disclosed. An initial estimate of a customer value for a customer currently active on a Website related to an enterprise is determined. An estimate of an advertisement spend related to the... 24 7 Customer Inc

Method and facilitating a provisioning of advertisements to customers

A computer-implemented method and apparatus for facilitating a provisioning of advertisements to customers effects display of one or more advertisements on a Web domain. Each displayed advertisement is configured to offer advertisement related assistance to customers visiting the Web domain. A selection input provided by a customer on an advertisement... 24 7 Customer Inc

Data assistance application for mobile devices

A data assist application allows people to share structured data, and update and/or collaborate in real time. Companies can use embodiments of the invention to send and/or receive structured data. Embodiments of the data assist application work standalone or while a user is talking to a person or a company.... 24 7 Customer Inc

Method and facilitating voice user interface design

A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or... 24 7 Customer Inc

Method and building prediction models from customer web logs

A computer-implemented method and an apparatus to facilitate building of prediction models from customer Web logs includes receiving a Web log including unstructured data and structured data corresponding to a customer's journey on a Website. The structured data in the Web log is used to generate structured variables and the... 24 7 Customer Inc

Systems and methods for facilitating dialogue mining

The disclosure is related to mining of text to derive information from the text that is useful for a variety of purposes. The text mining process can be implemented in a service oriented industry such as a call center, where a customer and an agent engage in a dialog, e.g.,... 24 7 Customer Inc

Intent prediction based recommendation system using data combined from multiple channels

User intent is identified while the user browses online and recommendations are provided to the user. The recommendations are based on the identified intent, interests, and preferences of the user who is performing the searches. The determination of user intent and interests is based on a statistical model derived from... 24 7 Customer Inc

System and creating and implementing scalable and effective multi-media objects with human interaction proof (hip) capabilities

Embodiments of the invention provide a method and apparatus (“system”) that overcome the above-mentioned problems among others and provide an innovative solution aimed at creating an interactive, dynamic and effective multi-media object with HIP capabilities which may be used in online advertising, security, and user-defined security. The system leverages the... 24 7 Customer Inc

Stage-wise analysis of text-based interactions

The stages of an interaction between a potential customer (the user) and a sales representative (the agent) during a sales interaction are identified to understand the interaction factors that drive sales and, by doing so, to serve the customer better and thus increase sales. Initially, a user makes contact with... 24 7 Customer Inc

Method and facilitating on-demand building of predictive models

A computer-implemented method and an apparatus facilitate on-demand building of predictive models. Data corresponding to a plurality of customers is retrieved from data sources and a training data sample and a testing data sample are generated from the retrieved data. Variables for developing the predictive model are identified from the... 24 7 Customer Inc

Categorization of user interactions into predefined hierarchical categories

User interactions are categorized into predefined hierarchical categories by classifying user interactions, such as queries, during a user interaction session by labeling text data into predefined hierarchical categories, and building a scoring model. The scoring model is then executed on untagged user interaction data to classify the user interactions into... 24 7 Customer Inc

Method and managing natural language queries of customers

A computer-implemented method and an apparatus manage natural language queries of customers. A natural language query provided by a customer on an enterprise interaction channel is received. The natural language query is analyzed to determine if an answer to the natural language query exists in at least one question-answer (QA)... 24 7 Customer Inc

Method and engaging users on enterprise interaction channels

A computer-implemented method and an apparatus facilitate user engagement on enterprise interaction channels. Information related to a current journey of a user on one or more enterprise interaction channels is received. The user is categorized as one of a hot lead, a warm lead, and a non-hot lead based, at... 24 7 Customer Inc

Automated assistance for customer care chats

Embodiments of the invention involve providing automated assistance to an agent operating an agent terminal. A database stores an automated assistance session comprising communications between at least one client terminal and at least one agent terminal during a communication session. The automated assistance session is restored in response to a... 24 7 Customer Inc

Predictive customer service environment

A mechanism for facilitating customer interactions within a customer service environment provides prompt and accurate answers to customer questions. A smart chat facility for use in a customer service environment to predict a customer problem examines a customer chat transcript to identify customer statements that set forth a customer issue... 24 7 Customer Inc

Method and dynamically selecting content for online visitors

A computer-implemented method and an apparatus dynamically select content for online visitors. The method includes receiving information related to activity of an online visitor on an enterprise interaction channel and identifying channel data related to the activity. A plurality of content pieces capable of being provided to the online visitor... 24 7 Customer Inc

Method and linking customer interactions with customer messaging platforms

A computer-implemented method and an apparatus link customer interactions with customer messaging platforms. An input indicating a request for interaction with an enterprise is received from a customer and in response to the received input, a user interface (UI) is displayed requesting the customer to authenticate a personal identity using... 24 7 Customer Inc

Method and facilitating customer intent prediction

A computer-implemented method and an apparatus facilitate customer intent prediction. The method includes receiving natural language communication provided by a customer on at least one enterprise related interaction channel. Textual data corresponding to the natural language communication is generated by converting one or more non-textual portions in the natural language... 24 7 Customer Inc

Method and reserving zero-wait time agent interactions

A computer-implemented method and an apparatus reserve agents for enabling zero-waiting time agent interactions for customers requiring agent assistance. The method includes determining if a customer requires agent assistance. If it is determined that the customer requires agent assistance, then it is determined whether an agent associated with relevant skill... 24 7 Customer Inc

Method and increasing user engagement with video advertisements and content by summarization

Embodiments of the invention provide techniques for increasing user engagement with video ads and content. The invention is not limited to video advertisements, but is applicable to any other content. Embodiments of the invention provide engagement formats that use interesting frames in a video or objects within video frames to... 24 7 Customer Inc

Method and facilitating customer interactions with enterprises

A computer-implemented method and an apparatus facilitate linking of customer's enterprise-related interactions on non-enterprise related interaction channels to the enterprises. An enterprise-related query provided by a customer of the enterprise on a non-enterprise related interaction channel is received. An enterprise response to the query is provided to the customer on... 24 7 Customer Inc

Method and proactive notifications based on the location of a user

The location of a user is obtained and, based on the location of the user and services available to, or requested by the user, a notification handler sends appropriate notifications to the user.... 24 7 Customer Inc

Method and diverting callers to web sessions

A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a... 24 7 Customer Inc








ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009



###

This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. Freshpatents.com is not affiliated or associated with 24 7 Customer Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for 24 7 Customer Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by FreshPatents.com

###