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Avaya Inc
Avaya Inc_20100107
Avaya Inc_20131212
Avaya Inc_20100121


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Avaya, Inc. patents

Recent patent applications related to Avaya, Inc.. Avaya, Inc. is listed as an Agent/Assignee. Note: Avaya, Inc. may have other listings under different names/spellings. We're not affiliated with Avaya, Inc., we're just tracking patents.

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya, Inc.-related inventors

Facilitating a contact center agent to select a contact in a contact center queue


Facilitating a contact center agent to select a contact in a contact center queue

Search recent Press Releases: Avaya, Inc.-related press releases
Count Application # Date Avaya, Inc. patents (updated weekly) - BOOKMARK this page
12015006311703/05/15 new patent  Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
22015006355603/05/15 new patent  Work assignment with bot agents
32015006521503/05/15 new patent  System and optimizing allocation of resources in electronic games
42015006781703/05/15 new patent  Firewall traversal driven by proximity
52015005577202/26/15Facilitating a contact center agent to select a contact in a contact center queue
62015005841802/26/15Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
72015005849202/26/15Management of network impairment by communication endpoints
82015004988502/19/15Pairwise audio capture device selection
92015005220802/19/15Invocation of sequenced applications based on dynamic parameters
102015004372602/12/15Conditional attribute mapping in work assignment
112015004372702/12/15Method and system to determine and employ best contact opportunity
122015004679002/12/15Overlay of private data on web pages
132015003810202/05/15Emergency request prior insight delivery
142015003968702/05/15Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
152015003974702/05/15Communication device event captures
162015003976002/05/15Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
172015003977502/05/15Tracking the progression of a communication session
182015003015201/29/15Method and system for determining customer's skill, knowledge level, and/or interest
192015003286301/29/15Automatic configuration of endpoint communication devices to set up a voip network
202015002647301/22/15Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
212015000999301/08/15Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
222015000999401/08/15Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
232015000927801/08/15System and whiteboard collaboration
242015000674101/01/15Reconstruction of states on controller failover
252015000261901/01/15Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
262015000345401/01/15Default gateway redundancy support across spb networks
272015000360401/01/15System and calculating context-aware estimated wait time for customers
282015000496501/01/15System and separation of call origination and call delivery techniques
292015000565301/01/15Personal electronic devices with unobtrusive ekg-based detection of heart rate and rhythm anomalies
302015000614301/01/15Semantic translation model training
312015000621501/01/15Time division calendar segmentation
322015000621601/01/15Dynamic event type on calendars
332015000621801/01/15System and composing meeting invites in accordance with business rules
342015000646001/01/15Cross-domain topic expansion
352015000661001/01/15Virtual web real-time communications (webrtc) gateways, and related methods, systems, and computer-readable media
362015000661101/01/15Back-to-back virtual web real-time communications (webrtc) agents, and related methods, systems, and computer-readable media
372015000665101/01/15System and management of im conversation history
382015000668701/01/15Application configuration using dns-based service discovery
392015000674001/01/15Shared back-to-back user agent
402015000674401/01/15Methods and systems for transferring calls between forked devices
412015000687901/01/15System, troubleshooting an ip network
422015000694701/01/15Dynamic redistribution of percent allocated calls during outages
432015000727001/01/15Virtualized host id key sharing
442015000729801/01/15Multi-device single network sign-on
452015000260901/01/15Automated field of view adjustment based on screen size
462014037640812/25/14Mdns support in unified access networks
472014037670912/25/14System and modifying parameters in a contact center
482014037671012/25/14Method and system for optimizing performance within a contact center
492014037671112/25/14Mobile monitoring for supervisors
502014037941912/25/14Method and system for adaptive outbound campaigns
512014037959112/25/14System and identification of law changes between jurisdictions
522014037963412/25/14Application-to-repository data mapping in data repositories, and related methods, systems, and computer-readable media
532014037989012/25/14System and optimizing agent login in a contact center
542014038042312/25/14System and dynamically awarding permissions
552014037958712/25/14Proximity based interactions with wallboards
562014036918412/18/14General user network interface (uni) multi-homing techniques for shortest path bridging (spb) networks
572014036949112/18/14Real-time intelligent mute interactive features
582014037216212/18/14System and smart contextual calendaring based meeting scheduling
592014037290812/18/14Systems and methods for enhanced conference session interaction
602014037290912/18/14Meeting roster awareness
612014037294112/18/14Discrete second window for additional information for users accessing an audio or multimedia conference
622014036917712/18/14Implementing multicast link trace connectivity fault management in an ethernet network
632014036567612/11/14Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media
642014035854912/04/14System and conversational configuration of applications
652014035887412/04/14Compression system and method
662014034797611/27/14Virtual router redundancy protocol for scalable distributed default routing gateway
672014034815811/27/14Provisioning vpn phones
682014034831811/27/14Prioritize contact numbers of customers in real time
692014034749911/27/14Automatic glass-to-glass video and a/v sync test tool
702014034118311/20/14Media escalation with use of endpoint adapter
712014034475511/20/14Method and system for rotational list based user interface
722014033431711/13/14Rogue ap detection
732014033447911/13/14Routing technique
742014033703411/13/14System and analysis of power relationships and interactional dominance in a conversation based on speech patterns
752014032772811/06/14Method and system for mapping virtual conference rooms between 2 independent systems
762014032773011/06/14Optimized video snapshot
772014032163310/30/14Prioritization and time allocation by customer service agents
782014032309910/30/14Advanced presence states for collaboration applications
792014032310010/30/14Wireless enterprise congestion management
802014031422610/23/14External contact center data collection and measurement
812014031719010/23/14Session manager anti-looping
822014031722710/23/14System and network migration
832014031725510/23/14System and fast network discovery updating and synchronization using dynamic hashes and hash function values aggregated at multiple levels
842014030897010/16/14Dynamic guidance to a target conversation area with a communication device
852014031034710/16/14Presentation delay feedback in a web conferencing session
862014030153810/09/14System and highly assured delivery of an important segment of an automated call
872014030154010/09/14Dialog compatability
882014030398110/09/14Cross-lingual seeding of sentiment
892014030402810/09/14Execution of flow diagrams
902014030434310/09/14Social media provocateur detection and mitigation
912014030436510/09/14System and keyword-based notification and delivery of content
922014029760110/02/14System and deletion compactor for large static data in nosql database
932014029776410/02/14Automatic negative question handling
942014028932609/25/14System and managing conference calls
952014026971909/18/14In-band management using l2 addresses over b-vlan in an spbm network
962014027010409/18/14System and recording calls in a webrtc contact center
972014027012709/18/14Shared lock control
982014027013409/18/14Agent statistics by location
992014027013609/18/14Adaptive thresholding
1002014027013709/18/14Global logging and analysis system
1012014027013809/18/14Secret transfers in contact centers
1022014027014309/18/14Method and system for serving customers in a contact center
1032014027014409/18/14Public safety answering point language detection
1042014027014509/18/14Answer based agent routing and display method
1052014027846509/18/14Method, apparatus, and system for providing health monitoring event anticipation and response
1062014027895109/18/14System and identifying and engaging collaboration opportunities
1072014028098709/18/14Application programming interface enabling communication features for different communication protocols
1082014028099509/18/14Browser-based communications enhanced with enterprise communication features
1092014028261909/18/14Method, apparatus, and system for providing and using multi-protocol eventing
1102014028290309/18/14Managing identity provider (idp) identifiers for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1112014025367109/11/14Systems and methods to duplicate audio and visual views in a conferencing system
1122014025477509/11/14System and assisting agents of a contact center
1132014025477609/11/14System and managing a contact center
1142014025478509/11/14Dynamic device pairing with control session establishment
1152014025479009/11/14System and selecting agent in a contact center for improved call routing
1162014025589509/11/14System and training agents of a contact center
1172014025790809/11/14Viewer pattern analysis
1182014025850109/11/14System and automated distribution of supervisory functions in a contact center
1192014025888909/11/14Presentation of contextual information in a co-browsing environment
1202014024793609/04/14Systems and methods for managing reporting data on a hosted on-demand reporting system
1212014025007209/04/14System and in-memory indexing of data
1222014025009709/04/14Systems and methods for indexing and searching reporting data
1232014025010009/04/14Systems and methods for indexing and searching administrative data
1242014024134008/28/14System and software turret phone capabilities
1252014024151208/28/14Systems and methods to support using analog tty devices with voice-only pc soft clients
1262014024423508/28/14System and transmitting multiple text streams of a communication in different languages
1272014024426708/28/14Integration of user orientation into a voice command system
1282014024519208/28/14Portable and context sensitive avatar methods and systems
1292014024541808/28/14Automatic sign in of a user at multiple endpoints
1302014023281408/21/14System and managing a presentation
1312014023371708/21/14Implementation of the semi-attended transfer in sip for ip-multimedia subsystem environments
1322014023737108/21/14Presentation pacing system and method
1332014023761208/21/14Privacy setting implementation in a co-browsing environment
1342014022649008/14/14Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1352014022681008/14/14Interruptible work reassignment
1362014022962408/14/14Dynamic device pairing with media server audio substitution
1372014022963108/14/14Optimized distributed routing for stretched data center models through updating route advertisements based on changes to address resolution protocol (arp) tables
1382014021943308/07/14Timeline interface for multi-modal collaboration
1392014022290708/07/14System and context-aware participant management
1402014022343608/07/14Method, apparatus, and system for providing and using a scheduling delta queue
1412014021192907/31/14Method and identifying and managing participants in a conference room
1422014021497207/31/14Reconstruction of session initiation protocol (sip) dialogs in a sip network
1432014020088407/17/14Telecommunications methods and systems providing user specific audio optimization
1442014019558807/10/14Multiple device co-browsing of a single website instance
1452014019567107/10/14Method and apparatus providing delayed path calculations based on service type
1462014018582307/03/14Immersive 3d sound space for searching audio
1472014018899107/03/14System and authorizing third party profile data sharing
1482014018900507/03/14Graphical environment for adding liaison agents to a communication session
1492014018950907/03/14Passive interaction guide system and method
1502014018953307/03/14Dynamic notification system and method
1512014016834506/19/14Integrating audio and video conferencing capabilities
1522014016953406/19/14Method, apparatus, and system for providing real-time psap call analysis
1532014017241906/19/14System and generating personalized tag recommendations for tagging audio content
1542014016099506/12/14System and method to suppress voice prompts in sip calls
1552014016508506/12/14System and method to estimate end-to-end video frame delays
1562014016022506/12/14Method and system for video conference and pc user experience integration
1572014015632606/05/14System and automating and improving self service experience
1582014013364705/15/14Speaker phone noise suppression method and apparatus
1592014013721605/15/14Password mismatch warning method and apparatus
1602014011953005/01/14System and efficiently managing large contact centers
1612014012288005/01/14System and facilitating communications based on trusted relationships
1622014011218804/24/14Architecture for virtualization and distribution of routing information used in a transport network
1632014011499204/24/14System and an awareness platform
1642014010084804/10/14Phrase spotting systems and methods
1652014009214004/03/14Screen resize for reducing power consumption
1662014009220204/03/14Mitigating peak traffic times in a multimedia conference
1672014009224204/03/14System and method to identify visitors and provide contextual services
1682014009278304/03/14System and classification of media in voip sessions with rtp source profiling/tagging
1692014009306004/03/14Number normalization and display
1702014009306204/03/14Method of bootstrapping contact center
1712014009306504/03/14Increasing contact center efficiency via multi-cast and multi-item presentation
1722014009526804/03/14System and improving contact center supervisor decision making
1732014009539704/03/14Creating virtual groups for managing a contact center
1742014009547704/03/14System and enhancing search experience of a user of a communication device
1752014009557604/03/14System and classification of media in voip sessions with rtp source profiling/tagging
1762014009558104/03/14Application compositor for converged sip and http servlet applications background
1772014009559604/03/14System and long-lived contextual interactions
1782014009562704/03/14Likelihood of receiving a timely response
1792014009565504/03/14System and enhanced media brokering in voip network
1802014009568104/03/14System and dynamic suggestion of optimal course of action
1812014009568804/03/14System and ensuring high availability in an enterprise ims network
1822014009572304/03/14Bypassing or redirecting a communication based on the failure of an inserted application
1832014009592204/03/14System and failover for an initiated sip session
1842014009603604/03/14Transporting avatars and meeting materials into virtual reality meeting rooms
1852014009619604/03/14System and enhancing self-service security applications
1862014009619804/03/14Secure call indicator mechanism for enterprise networks
1872014009620704/03/14Layer 7 authentication using layer 2 or layer 3 authentication
1882014008531603/27/14Follow me notification and widgets
1892014008539903/27/14Scalable multi-videoconferencing system
1902014008540603/27/14Integrated conference floor control
1912014008639603/27/14System and enabling hot-desking
1922014008639903/27/14Service-preserving upgrade
1932014008945703/27/14Dynamic customization of pluggable service by users
1942014008950503/27/14Services versioning
1952014008991503/27/14Downloadable pluggable services
1962014009002003/27/14Attribute scoping and hierarchy
1972014008610003/27/14Multi-chassis cluster synchronization using shortest path bridging (spb) service instance identifier (i-sid) trees
1982014008613303/27/14Ip multicast over split plane wireless lan
1992014008613403/27/14Methods and use in communicating in a peer-to-peer (p2p) network
2002014008623703/27/14Method for virtual multicast group ids
2012014008624003/27/14Method for abstracting datapath hardware elements
2022014008624103/27/14Self adapting driver for controlling datapath hardware elements
2032014008624403/27/14Method and performing multicast backbone media access channel (bmac) header transformations
2042014008624803/27/14Method for ip longest prefix match using prefix length sorting
2052014008624903/27/14Method for ipv6 longest prefix match
2062014008625203/27/14Use of backbone virtual local area network (bvlan) as virtual routing and forwarding (vrf) identifier and shared backbone media access control (bmac) tables to implement a shortest path bridging (spb) layer 3 (l3) virtual services network (vsn)
2072014008962503/27/14Method for heap management
2082014007919303/20/14Incorporating interactive voice response functions into a work assignment engine script
2092014007920903/20/14Automatic call notification groups
2102014007921003/20/14Risks for waiting for well-matched
2112014007921103/20/14System, method, and determining effectiveness of advanced call center routing algorithms
2122014008045403/20/14System and message notification based on text modification
2132014008163603/20/14System and dynamic asr based on social media
2142014008164303/20/14System and determining expertise through speech analytics
2152014008168703/20/14Multiple simultaneous contact center objectives
2162014008168903/20/14Work assignment through merged selection mechanisms
2172014008209803/20/14Providing merged presence calculation information based on analogous multi-utility events
2182014008210003/20/14Virtual agenda participant
2192014008211403/20/14System and setting wireless message priority
2202014008217903/20/14Scarce resources management
2212014008241603/20/14Video conference bridge setting, sharing, pushing, and rationalization
2222014007504103/13/14System and data stream mirroring
2232014007549303/13/14System and location-based protection of mobile data
2242014006447103/06/14Enhancing conferencing user experience via components
2252014006737403/06/14System and phonetic searching of data
2262014006782003/06/14System and phonetic searching of data
2272014006793603/06/14System and multimodal interaction aids
2282014006796303/06/14Dynamic multimodal visual message prioritization method and apparatus
2292014006870203/06/14Single sign-on system and method
2302014006317603/06/14Adjusting video layout
2312014005614802/27/14System and detecting rogue traffic using flow statistics with a list of authorized engines
2322014005617602/27/14Redistributing routes in backbone edge bridge multi-chassis link aggregation group topologies between two routing protocols
2332014005620302/27/14Mechanism for efficiently transmitting tunnel keep-alive messages
2342014005761302/27/14Method and dynamic device pairing
2352014005872102/27/14Real time statistics for contact center mood analysis method and apparatus
2362014005912602/27/14Context aware social callback
2372014005944202/27/14Network device management and visualization
2382014005965002/27/14Dynamic routing of authentication requests
2392014004959302/20/14Protecting privacy of a customer and an agent using face recognition in a video contact center environment
2402014005010402/20/14System and obviating a meet-me conference hub
2412014005138902/20/14Proximity-based authorization
2422014005314602/20/14Network hardware and software upgrade recommender
2432014004424602/13/14System and determining call importance using social network context
2442014004425002/13/14Real-time customer feedback
2452014004665602/13/14Method and automatic communications system intelligibility testing and optimization
2462014004105502/06/14System and online access control based on users social network context
2472014002878901/30/14Time shifting in teleconferences conducted within virtual worlds
2482014002947201/30/14Personal identification and interactive device for internet-based text and video communication services
2492014003274001/30/14Method and priority based session delivery to multimodal endpoints

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya, Inc. in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya, Inc. with additional patents listed. Browse our Agent directory for other possible listings. Page by