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Avaya Inc patents


      
Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors




Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016019126206/30/16  new patent  Selective multicast
22016019165506/30/16  new patent  Interactive contact center menu traversal via text stream interaction
32016017932306/23/16 In-place web communications related to content of a webpage
42016018027706/23/16 Automated responses to projected contact center agent fatigue and burnout
52016018264306/23/16 Enhanced privacy and agent control in a co-browsing session
62016018271806/23/16 Contact center administration via text stream interaction
72016018271906/23/16 Skill change and routing correction
82016017369406/16/16 System and managing resource selection in an enterprise
92016016492906/09/16 Control for content channel in web real-time communication
102016016505206/09/16 Automatic contact center expansion and contraction
112016015517206/02/16 System and providing customer service help
122016015673906/02/16 Services versioning
132016014971405/26/16 Shortest path bridging (spb) - protocol-independent multicast (pim) interactions on a backbone edge bridge (beb) acting as a multicast boundary router interfacing with a pim network
142016014971505/26/16 Protocol-independent multicast (pim) snooping for a shortest path bridging multicast (spbm) network
152016014998505/26/16 System and end-to-end rtcp
162016015002905/26/16 Service discovery using a location database
172016015008405/26/16 System and managing resources
182016015008505/26/16 System and managing allocation of resources
192016015008705/26/16 System and method to use predicted agent state to optimize selection strategy
202016015034005/26/16 Immersive 3d sound space for searching audio
212016014254505/19/16 System and method to detect and correct ip phone mismatch in a contact center
222016014254605/19/16 System and keyword-based notification and delivery of content
232016014259105/19/16 System and managing transmission of data between two devices
242016013461105/12/16 Skill-based secure dynamic contact center agent access
252016013505205/12/16 Rogue ap detection
262016012755605/05/16 System and selecting an agent in an enterprise
272016012565205/05/16 Augmented reality supervisor display
282016012719705/05/16 Network discovery optimization using supplemental information published by devices
292016012728205/05/16 System and adding an anonymous participant to a chat session
302016012731105/05/16 Reclaiming leased ip addresses in wireless networks
312016012754405/05/16 Contact center interactive text stream wait treatments
322016012755305/05/16 System and managing resources of an enterprise
332016012755705/05/16 System and agent selection in an enterprise
342016012801805/05/16 Wifi device zoning using micro-location data
352016011947004/28/16 System and providing social caller id and caller rating on web calls
362016011247104/21/16 Method and dynamic device pairing
372016011247204/21/16 System and managing communication sessions
382016011253904/21/16 Services versioning
392016011256204/21/16 Caller authentication
402016011256704/21/16 Speech analytics: conversation timing and adjustment
412016011256804/21/16 System and selecting agents to improve call routing
422016010409804/14/16 Contact center delivery in-building homing service
432016010554304/14/16 Codec sequence detection
442016010563804/14/16 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
452016010556604/14/16 Conference call question manager
462016009866304/07/16 Agent quality and performance monitoring based on non-primary skill evaluation
472016009866504/07/16 Flowing skill request vectors to workforce hiring tools
482016009899904/07/16 Audio search using codec frames
492016009985004/07/16 Abstract activity counter
502016010005904/07/16 Agent non-primary skill improvement training method
512016009998604/07/16 System and concurrent electronic conferences
522016009441103/31/16 System and optimizing performance of agents in an enterprise
532016009447503/31/16 Audio power based media bandwidth management
542016009448903/31/16 L2 redirection in multi-chassis lag environments
552016009455703/31/16 User authentication for proxy-configured clients in captive portal environments
562016009460603/31/16 Segmented video codec for high resolution and high frame rate video
572016008783603/24/16 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
582016008786603/24/16 Adaptive management of a media buffer
592016008057003/17/16 System and guiding agents in an enterprise over aggregated interactions
602016007269303/10/16 Client-server communication evaluation and diagnostic tool
612016007295003/10/16 Server for providing enhanced services to contact center agents
622016007305403/10/16 System and determining conference participation
632016006295303/03/16 Eye control of a text stream
642016006562303/03/16 Hybrid cloud media architecture for media communications
652016006573803/03/16 System and method to improve self-service experience and optimize contact center resources
662016004237102/11/16 Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
672016003432202/04/16 Systems and methods for event routing and correlation
682016003484102/04/16 Team workforce assignment
692016003686402/04/16 Providing external application services with an existing private branch exchange media server
702016003697502/04/16 System and guiding agents in an enterprise
712016001888801/21/16 Indication of eye tracking information during real-time communications
722016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
732016002109701/21/16 Facilitating network authentication
742016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
752016000500501/07/16 System and predicting meeting subjects, logistics, and resources
762016000652001/07/16 Acoustic information transfer
772016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
782016000687101/07/16 System and managing resources in an enterprise
792016000677601/07/16 Systems and methods for enhanced conference session interaction
802015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
812015037952712/31/15 Derivative network profile for customer interactions
822015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
832015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
842015038180212/31/15 Application sequencing for advanced communication features
852015038180312/31/15 Method and augmenting communication sessions using contextual information
862015037303212/24/15 Voice and video watermark for exfiltration prevention
872015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
882015036343112/17/15 System and information sharing in an enterprise
892015036373612/17/15 System and enhancing information flow in an enterprise
902015036378912/17/15 System and payment card industry compliance
912015036413012/17/15 Conversation structure analysis
922015036413412/17/15 Geo-spatial event processing
932015036534212/17/15 System and routing work requests in an enterprise
942015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
952015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
962015035846312/10/15 System and managing customer interactions in an enterprise
972015035846812/10/15 Optimization in workforce managment using work assignment engine data
982015034742112/03/15 Graph database for a contact center
992015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
1002015035043012/03/15 System and providing agent assistance in contact centers
1012015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
1022015035043212/03/15 Mechanism for avoidance in a graph based contact center
1032015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
1042015035044012/03/15 Mechanism for work assignment in a graph-based contact center
1052015035044212/03/15 System and routing work requests to a resource group of an enterprise
1062015035044512/03/15 System and contact center routing of a customer based on media capabilities
1072015034805012/03/15 Hybrid cloud encryption method
1082015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
1092015034131211/26/15 Firewall traversal for web real-time communications
1102015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
1112015032480511/12/15 Public non-company controlled social forum response method
1122015032699311/12/15 Dynamic customization of pluggable service by users
1132015032472711/12/15 Staff work assignment and allocation
1142015032480511/12/15 Public non-company controlled social forum response method
1152015032662111/12/15 On-demand robot acquisition of communication features
1162015032672211/12/15 Contact center replay
1172015031930711/05/15 Identifying escalation events in communication sessions
1182015031930511/05/15 Speech analytics: conversation timing and adjustment
1192015030179810/22/15 Binary-caching for xml documents with embedded executable code
1202015030286810/22/15 Conversation quality analysis
1212015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
1222015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
1232015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
1242015030449210/22/15 Communications arbitrator
1252015030249910/22/15 Kiosk escalation
1262015029602910/15/15 Network service type and mode advertisement
1272015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
1282015028706210/08/15 Personalized customer surveys
1292015028703910/08/15 Live assist
1302015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
1312015027116909/24/15 Authentication of client devices in networks
1322015027101609/24/15 Configuration of networks with server cluster device
1332015027101709/24/15 Configuration of networks using switch device access of remote server
1342015027102209/24/15 Configuration of networks using client device access of remote server
1352015027116909/24/15 Authentication of client devices in networks
1362015026175609/17/15 Mechanism for computing and using contextualized social media scores
1372015026223709/17/15 Location sensing and response for mobile messaging
1382015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
1392015026417609/17/15 Location enhancements for mobile messaging
1402015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
1412015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
1422015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
1432015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
1442015023502108/20/15 Distribution of ephemeral extension to communication sessions
1452015023704708/20/15 Authentication frequency and challenge type based on application usage
1462015023720708/20/15 Call center customer service kiosk
1472015023008608/13/15 Authentication based on geo-location history
1482015022036808/06/15 Data and state threading for virtualized partition management
1492015022267108/06/15 Call context conveyance
1502015022129908/06/15 Speech analytics with adaptive filtering
1512015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
1522015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
1532015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
1542015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
1552015021546307/30/15 Agent rating prediction and routing
1562015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
1572015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
1582015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
1592015020793807/23/15 System and selecting agent in a contact center for improved call routing
1602015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
1612015020793507/23/15 Setup application for generating custom code
1622015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
1632015019973207/16/15 System and providing customer service help
1642015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
1652015020107307/16/15 Intelligent/selective coverage mechanism
1662015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1672015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1682015019541107/09/15 System and providing intelligent and automatic mute notification
1692015018720307/02/15 Method and system for alerting contactees of emergency event
1702015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1712015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1722015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1732015017866006/25/15 System and automated optimization of operations in a contact center
1742015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1752015018103806/25/15 System and driving a virtual view of agents in a contact center
1762015018140806/25/15 Predictive client vlan extension
1772015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1782015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1792015018091906/25/15 Active talker activated conference pointers
1802015018103906/25/15 Escalation detection and monitoring
1812015017015206/18/15 System and providing actionable input based on social media
1822015017023606/18/15 System and authenticating an agent
1832015017214506/18/15 Impact prediction of social media interaction
1842015016121606/11/15 Anti-trending
1852015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1862015016336106/11/15 Inbound contact center call disconnect buffer
1872015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1882015015663006/04/15 Securing mdns in enterprise networks
1892015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1902015014917205/28/15 Word cloud audio navigation
1912015013830205/21/15 System and not displaying duplicate images in a video conference
1922015013830205/21/15 System and not displaying duplicate images in a video conference
1932015013904505/21/15 Call transfer with network spanning back-to-back user agents
1942015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1952015013940905/21/15 Contact advocate
1962015013941505/21/15 Aggregated multi-topic agent desktop
1972015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1982015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1992015014293305/21/15 Self-configuring dynamic contact center
2002015013941605/21/15 Pseudo agent matching
2012015013150105/14/15 Elastic wireless control plane
2022015013166205/14/15 Multi-threaded multi-path processing
2032015013309205/14/15 System and high-quality call recording in a high-availability environment
2042015013432505/14/15 Deep language attribute analysis
2052015013509605/14/15 System and displaying context-aware contact details
2062015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
2072015013089205/14/15 Method and system for video conference snapshot presence
2082015012494505/07/15 System, authenticating calls
2092015012495405/07/15 Strategy pairing
2102015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
2112015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2122015012805805/07/15 System and predictive actions based on user communication patterns
2132015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
2142015011574104/30/15 Ac power over ethernet
2152015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
2162015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
2172015012090404/30/15 Variable capture between applications
2182015012094404/30/15 Sip anchor points to populate common communication logs
2192015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2202015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
2212015010940304/23/15 Selective recording of high quality media in a videoconference
2222015011026104/23/15 Context sensitive, cloud-based telephony
2232015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
2242015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
2252015010367404/16/15 Network loop prevention
2262015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
2272015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
2282015010679804/16/15 Sharing dynamic variables in a high availability environment
2292015009637504/09/15 Device proximity detection
2302015009844304/09/15 Mobility integration with fabric enabled network
2312015009846704/09/15 Quality of service aware hybrid multicast networks
2322015009856004/09/15 System and automated assignment of monitoring in a contact center
2332015010094004/09/15 System and prioritizing and remediating defect risk in source code
2342015009791504/09/15 Adjusting video layout
2352015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
2362015009259204/02/15 Enabling encapsulation in networks
2372015009293404/02/15 System and coordinated call-back revocation
2382015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
2392015009508104/02/15 Stackable strategies
2402015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
2412015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
2422015009544904/02/15 Message transmission in networks
2432015009546704/02/15 Enabling configuration in networks
2442015009558204/02/15 Method for specifying packet address range cacheability
2452015008573303/26/15 Link-local multicast in wlan deployments
2462015008574503/26/15 Plan-assisted wireless access point configuration
2472015008587403/26/15 Provisioning sip-based remote vpn phones
2482015008878403/26/15 System and message thread management
2492015008904403/26/15 Client location discovery



ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009



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