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Avaya, Inc. patents


      
Recent patent applications related to Avaya, Inc.. Avaya, Inc. is listed as an Agent/Assignee. Note: Avaya, Inc. may have other listings under different names/spellings. We're not affiliated with Avaya, Inc., we're just tracking patents.

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya, Inc.-related inventors


Facilitating a contact center agent to select a contact in a contact center queue

Avaya

Facilitating a contact center agent to select a contact in a contact center queue

Search recent Press Releases: Avaya, Inc.-related press releases
Count Application # Date Avaya, Inc. patents (updated weekly) - BOOKMARK this page
12015006311703/05/15 new patent  Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
22015006355603/05/15 new patent  Work assignment with bot agents
32015006521503/05/15 new patent  System and optimizing allocation of resources in electronic games
42015006781703/05/15 new patent  Firewall traversal driven by proximity
52015005577202/26/15Facilitating a contact center agent to select a contact in a contact center queue
62015005841802/26/15Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
72015005849202/26/15Management of network impairment by communication endpoints
82015004988502/19/15Pairwise audio capture device selection
92015005220802/19/15Invocation of sequenced applications based on dynamic parameters
102015004372602/12/15Conditional attribute mapping in work assignment
112015004372702/12/15Method and system to determine and employ best contact opportunity
122015004679002/12/15Overlay of private data on web pages
132015003810202/05/15Emergency request prior insight delivery
142015003968702/05/15Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
152015003974702/05/15Communication device event captures
162015003976002/05/15Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
172015003977502/05/15Tracking the progression of a communication session
182015003015201/29/15Method and system for determining customer's skill, knowledge level, and/or interest
192015003286301/29/15Automatic configuration of endpoint communication devices to set up a voip network
202015002647301/22/15Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
212015000999301/08/15Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
222015000999401/08/15Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
232015000927801/08/15System and whiteboard collaboration
242015000674101/01/15Reconstruction of states on controller failover
252015000261901/01/15Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
262015000345401/01/15Default gateway redundancy support across spb networks
272015000360401/01/15System and calculating context-aware estimated wait time for customers
282015000496501/01/15System and separation of call origination and call delivery techniques
292015000565301/01/15Personal electronic devices with unobtrusive ekg-based detection of heart rate and rhythm anomalies
302015000614301/01/15Semantic translation model training
312015000621501/01/15Time division calendar segmentation
322015000621601/01/15Dynamic event type on calendars
332015000621801/01/15System and composing meeting invites in accordance with business rules
342015000646001/01/15Cross-domain topic expansion
352015000661001/01/15Virtual web real-time communications (webrtc) gateways, and related methods, systems, and computer-readable media
362015000661101/01/15Back-to-back virtual web real-time communications (webrtc) agents, and related methods, systems, and computer-readable media
372015000665101/01/15System and management of im conversation history
382015000668701/01/15Application configuration using dns-based service discovery
392015000674001/01/15Shared back-to-back user agent
402015000674401/01/15Methods and systems for transferring calls between forked devices
412015000687901/01/15System, troubleshooting an ip network
422015000694701/01/15Dynamic redistribution of percent allocated calls during outages
432015000727001/01/15Virtualized host id key sharing
442015000729801/01/15Multi-device single network sign-on
452015000260901/01/15Automated field of view adjustment based on screen size
462014037640812/25/14Mdns support in unified access networks
472014037670912/25/14System and modifying parameters in a contact center
482014037671012/25/14Method and system for optimizing performance within a contact center
492014037671112/25/14Mobile monitoring for supervisors
502014037941912/25/14Method and system for adaptive outbound campaigns
512014037959112/25/14System and identification of law changes between jurisdictions
522014037963412/25/14Application-to-repository data mapping in data repositories, and related methods, systems, and computer-readable media
532014037989012/25/14System and optimizing agent login in a contact center
542014038042312/25/14System and dynamically awarding permissions
552014037958712/25/14Proximity based interactions with wallboards
562014036918412/18/14General user network interface (uni) multi-homing techniques for shortest path bridging (spb) networks
572014036949112/18/14Real-time intelligent mute interactive features
582014037216212/18/14System and smart contextual calendaring based meeting scheduling
592014037290812/18/14Systems and methods for enhanced conference session interaction
602014037290912/18/14Meeting roster awareness
612014037294112/18/14Discrete second window for additional information for users accessing an audio or multimedia conference
622014036917712/18/14Implementing multicast link trace connectivity fault management in an ethernet network
632014036567612/11/14Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media
642014035854912/04/14System and conversational configuration of applications
652014035887412/04/14Compression system and method
662014034797611/27/14Virtual router redundancy protocol for scalable distributed default routing gateway
672014034815811/27/14Provisioning vpn phones
682014034831811/27/14Prioritize contact numbers of customers in real time
692014034749911/27/14Automatic glass-to-glass video and a/v sync test tool
702014034118311/20/14Media escalation with use of endpoint adapter
712014034475511/20/14Method and system for rotational list based user interface
722014033431711/13/14Rogue ap detection
732014033447911/13/14Routing technique
742014033703411/13/14System and analysis of power relationships and interactional dominance in a conversation based on speech patterns
752014032772811/06/14Method and system for mapping virtual conference rooms between 2 independent systems
762014032773011/06/14Optimized video snapshot
772014032163310/30/14Prioritization and time allocation by customer service agents
782014032309910/30/14Advanced presence states for collaboration applications
792014032310010/30/14Wireless enterprise congestion management
802014031422610/23/14External contact center data collection and measurement
812014031719010/23/14Session manager anti-looping
822014031722710/23/14System and network migration
832014031725510/23/14System and fast network discovery updating and synchronization using dynamic hashes and hash function values aggregated at multiple levels
842014030897010/16/14Dynamic guidance to a target conversation area with a communication device
852014031034710/16/14Presentation delay feedback in a web conferencing session
862014030153810/09/14System and highly assured delivery of an important segment of an automated call
872014030154010/09/14Dialog compatability
882014030398110/09/14Cross-lingual seeding of sentiment
892014030402810/09/14Execution of flow diagrams
902014030434310/09/14Social media provocateur detection and mitigation
912014030436510/09/14System and keyword-based notification and delivery of content
922014029760110/02/14System and deletion compactor for large static data in nosql database
932014029776410/02/14Automatic negative question handling
942014028932609/25/14System and managing conference calls
952014026971909/18/14In-band management using l2 addresses over b-vlan in an spbm network
962014027010409/18/14System and recording calls in a webrtc contact center
972014027012709/18/14Shared lock control
982014027013409/18/14Agent statistics by location
992014027013609/18/14Adaptive thresholding
1002014027013709/18/14Global logging and analysis system
1012014027013809/18/14Secret transfers in contact centers
1022014027014309/18/14Method and system for serving customers in a contact center
1032014027014409/18/14Public safety answering point language detection
1042014027014509/18/14Answer based agent routing and display method
1052014027846509/18/14Method, apparatus, and system for providing health monitoring event anticipation and response
1062014027895109/18/14System and identifying and engaging collaboration opportunities
1072014028098709/18/14Application programming interface enabling communication features for different communication protocols
1082014028099509/18/14Browser-based communications enhanced with enterprise communication features
1092014028261909/18/14Method, apparatus, and system for providing and using multi-protocol eventing
1102014028290309/18/14Managing identity provider (idp) identifiers for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1112014025367109/11/14Systems and methods to duplicate audio and visual views in a conferencing system
1122014025477509/11/14System and assisting agents of a contact center
1132014025477609/11/14System and managing a contact center
1142014025478509/11/14Dynamic device pairing with control session establishment
1152014025479009/11/14System and selecting agent in a contact center for improved call routing
1162014025589509/11/14System and training agents of a contact center
1172014025790809/11/14Viewer pattern analysis
1182014025850109/11/14System and automated distribution of supervisory functions in a contact center
1192014025888909/11/14Presentation of contextual information in a co-browsing environment
1202014024793609/04/14Systems and methods for managing reporting data on a hosted on-demand reporting system
1212014025007209/04/14System and in-memory indexing of data
1222014025009709/04/14Systems and methods for indexing and searching reporting data
1232014025010009/04/14Systems and methods for indexing and searching administrative data
1242014024134008/28/14System and software turret phone capabilities
1252014024151208/28/14Systems and methods to support using analog tty devices with voice-only pc soft clients
1262014024423508/28/14System and transmitting multiple text streams of a communication in different languages
1272014024426708/28/14Integration of user orientation into a voice command system
1282014024519208/28/14Portable and context sensitive avatar methods and systems
1292014024541808/28/14Automatic sign in of a user at multiple endpoints
1302014023281408/21/14System and managing a presentation
1312014023371708/21/14Implementation of the semi-attended transfer in sip for ip-multimedia subsystem environments
1322014023737108/21/14Presentation pacing system and method
1332014023761208/21/14Privacy setting implementation in a co-browsing environment
1342014022649008/14/14Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1352014022681008/14/14Interruptible work reassignment
1362014022962408/14/14Dynamic device pairing with media server audio substitution
1372014022963108/14/14Optimized distributed routing for stretched data center models through updating route advertisements based on changes to address resolution protocol (arp) tables
1382014021943308/07/14Timeline interface for multi-modal collaboration
1392014022290708/07/14System and context-aware participant management
1402014022343608/07/14Method, apparatus, and system for providing and using a scheduling delta queue
1412014021192907/31/14Method and identifying and managing participants in a conference room
1422014021497207/31/14Reconstruction of session initiation protocol (sip) dialogs in a sip network
1432014020088407/17/14Telecommunications methods and systems providing user specific audio optimization
1442014019558807/10/14Multiple device co-browsing of a single website instance
1452014019567107/10/14Method and apparatus providing delayed path calculations based on service type
1462014018582307/03/14Immersive 3d sound space for searching audio
1472014018899107/03/14System and authorizing third party profile data sharing
1482014018900507/03/14Graphical environment for adding liaison agents to a communication session
1492014018950907/03/14Passive interaction guide system and method
1502014018953307/03/14Dynamic notification system and method
1512014016834506/19/14Integrating audio and video conferencing capabilities
1522014016953406/19/14Method, apparatus, and system for providing real-time psap call analysis
1532014017241906/19/14System and generating personalized tag recommendations for tagging audio content
1542014016099506/12/14System and method to suppress voice prompts in sip calls
1552014016508506/12/14System and method to estimate end-to-end video frame delays
1562014016022506/12/14Method and system for video conference and pc user experience integration
1572014015632606/05/14System and automating and improving self service experience
1582014013364705/15/14Speaker phone noise suppression method and apparatus
1592014013721605/15/14Password mismatch warning method and apparatus
1602014011953005/01/14System and efficiently managing large contact centers
1612014012288005/01/14System and facilitating communications based on trusted relationships
1622014011218804/24/14Architecture for virtualization and distribution of routing information used in a transport network
1632014011499204/24/14System and an awareness platform
1642014010084804/10/14Phrase spotting systems and methods
1652014009214004/03/14Screen resize for reducing power consumption
1662014009220204/03/14Mitigating peak traffic times in a multimedia conference
1672014009224204/03/14System and method to identify visitors and provide contextual services
1682014009278304/03/14System and classification of media in voip sessions with rtp source profiling/tagging
1692014009306004/03/14Number normalization and display
1702014009306204/03/14Method of bootstrapping contact center
1712014009306504/03/14Increasing contact center efficiency via multi-cast and multi-item presentation
1722014009526804/03/14System and improving contact center supervisor decision making
1732014009539704/03/14Creating virtual groups for managing a contact center
1742014009547704/03/14System and enhancing search experience of a user of a communication device
1752014009557604/03/14System and classification of media in voip sessions with rtp source profiling/tagging
1762014009558104/03/14Application compositor for converged sip and http servlet applications background
1772014009559604/03/14System and long-lived contextual interactions
1782014009562704/03/14Likelihood of receiving a timely response
1792014009565504/03/14System and enhanced media brokering in voip network
1802014009568104/03/14System and dynamic suggestion of optimal course of action
1812014009568804/03/14System and ensuring high availability in an enterprise ims network
1822014009572304/03/14Bypassing or redirecting a communication based on the failure of an inserted application
1832014009592204/03/14System and failover for an initiated sip session
1842014009603604/03/14Transporting avatars and meeting materials into virtual reality meeting rooms
1852014009619604/03/14System and enhancing self-service security applications
1862014009619804/03/14Secure call indicator mechanism for enterprise networks
1872014009620704/03/14Layer 7 authentication using layer 2 or layer 3 authentication
1882014008531603/27/14Follow me notification and widgets
1892014008539903/27/14Scalable multi-videoconferencing system
1902014008540603/27/14Integrated conference floor control
1912014008639603/27/14System and enabling hot-desking
1922014008639903/27/14Service-preserving upgrade
1932014008945703/27/14Dynamic customization of pluggable service by users
1942014008950503/27/14Services versioning
1952014008991503/27/14Downloadable pluggable services
1962014009002003/27/14Attribute scoping and hierarchy
1972014008610003/27/14Multi-chassis cluster synchronization using shortest path bridging (spb) service instance identifier (i-sid) trees
1982014008613303/27/14Ip multicast over split plane wireless lan
1992014008613403/27/14Methods and use in communicating in a peer-to-peer (p2p) network
2002014008623703/27/14Method for virtual multicast group ids
2012014008624003/27/14Method for abstracting datapath hardware elements
2022014008624103/27/14Self adapting driver for controlling datapath hardware elements
2032014008624403/27/14Method and performing multicast backbone media access channel (bmac) header transformations
2042014008624803/27/14Method for ip longest prefix match using prefix length sorting
2052014008624903/27/14Method for ipv6 longest prefix match
2062014008625203/27/14Use of backbone virtual local area network (bvlan) as virtual routing and forwarding (vrf) identifier and shared backbone media access control (bmac) tables to implement a shortest path bridging (spb) layer 3 (l3) virtual services network (vsn)
2072014008962503/27/14Method for heap management
2082014007919303/20/14Incorporating interactive voice response functions into a work assignment engine script
2092014007920903/20/14Automatic call notification groups
2102014007921003/20/14Risks for waiting for well-matched
2112014007921103/20/14System, method, and determining effectiveness of advanced call center routing algorithms
2122014008045403/20/14System and message notification based on text modification
2132014008163603/20/14System and dynamic asr based on social media
2142014008164303/20/14System and determining expertise through speech analytics
2152014008168703/20/14Multiple simultaneous contact center objectives
2162014008168903/20/14Work assignment through merged selection mechanisms
2172014008209803/20/14Providing merged presence calculation information based on analogous multi-utility events
2182014008210003/20/14Virtual agenda participant
2192014008211403/20/14System and setting wireless message priority
2202014008217903/20/14Scarce resources management
2212014008241603/20/14Video conference bridge setting, sharing, pushing, and rationalization
2222014007504103/13/14System and data stream mirroring
2232014007549303/13/14System and location-based protection of mobile data
2242014006447103/06/14Enhancing conferencing user experience via components
2252014006737403/06/14System and phonetic searching of data
2262014006782003/06/14System and phonetic searching of data
2272014006793603/06/14System and multimodal interaction aids
2282014006796303/06/14Dynamic multimodal visual message prioritization method and apparatus
2292014006870203/06/14Single sign-on system and method
2302014006317603/06/14Adjusting video layout
2312014005614802/27/14System and detecting rogue traffic using flow statistics with a list of authorized engines
2322014005617602/27/14Redistributing routes in backbone edge bridge multi-chassis link aggregation group topologies between two routing protocols
2332014005620302/27/14Mechanism for efficiently transmitting tunnel keep-alive messages
2342014005761302/27/14Method and dynamic device pairing
2352014005872102/27/14Real time statistics for contact center mood analysis method and apparatus
2362014005912602/27/14Context aware social callback
2372014005944202/27/14Network device management and visualization
2382014005965002/27/14Dynamic routing of authentication requests
2392014004959302/20/14Protecting privacy of a customer and an agent using face recognition in a video contact center environment
2402014005010402/20/14System and obviating a meet-me conference hub
2412014005138902/20/14Proximity-based authorization
2422014005314602/20/14Network hardware and software upgrade recommender
2432014004424602/13/14System and determining call importance using social network context
2442014004425002/13/14Real-time customer feedback
2452014004665602/13/14Method and automatic communications system intelligibility testing and optimization
2462014004105502/06/14System and online access control based on users social network context
2472014002878901/30/14Time shifting in teleconferences conducted within virtual worlds
2482014002947201/30/14Personal identification and interactive device for internet-based text and video communication services
2492014003274001/30/14Method and priority based session delivery to multimodal endpoints



ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009



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