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Avaya Inc
Avaya Inc_20100107
Avaya Inc_20131212
Avaya Inc_20100121


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Avaya Inc patents

Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors

Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016014254505/19/16  new patent  System and method to detect and correct ip phone mismatch in a contact center
22016014254605/19/16  new patent  System and keyword-based notification and delivery of content
32016014259105/19/16  new patent  System and managing transmission of data between two devices
42016013461105/12/16 Skill-based secure dynamic contact center agent access
52016013505205/12/16 Rogue ap detection
62016012755605/05/16 System and selecting an agent in an enterprise
72016012565205/05/16 Augmented reality supervisor display
82016012719705/05/16 Network discovery optimization using supplemental information published by devices
92016012728205/05/16 System and adding an anonymous participant to a chat session
102016012731105/05/16 Reclaiming leased ip addresses in wireless networks
112016012754405/05/16 Contact center interactive text stream wait treatments
122016012755305/05/16 System and managing resources of an enterprise
132016012755705/05/16 System and agent selection in an enterprise
142016012801805/05/16 Wifi device zoning using micro-location data
152016011947004/28/16 System and providing social caller id and caller rating on web calls
162016011247104/21/16 Method and dynamic device pairing
172016011247204/21/16 System and managing communication sessions
182016011253904/21/16 Services versioning
192016011256204/21/16 Caller authentication
202016011256704/21/16 Speech analytics: conversation timing and adjustment
212016011256804/21/16 System and selecting agents to improve call routing
222016010409804/14/16 Contact center delivery in-building homing service
232016010554304/14/16 Codec sequence detection
242016010563804/14/16 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
252016010556604/14/16 Conference call question manager
262016009866304/07/16 Agent quality and performance monitoring based on non-primary skill evaluation
272016009866504/07/16 Flowing skill request vectors to workforce hiring tools
282016009899904/07/16 Audio search using codec frames
292016009985004/07/16 Abstract activity counter
302016010005904/07/16 Agent non-primary skill improvement training method
312016009998604/07/16 System and concurrent electronic conferences
322016009441103/31/16 System and optimizing performance of agents in an enterprise
332016009447503/31/16 Audio power based media bandwidth management
342016009448903/31/16 L2 redirection in multi-chassis lag environments
352016009455703/31/16 User authentication for proxy-configured clients in captive portal environments
362016009460603/31/16 Segmented video codec for high resolution and high frame rate video
372016008783603/24/16 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
382016008786603/24/16 Adaptive management of a media buffer
392016008057003/17/16 System and guiding agents in an enterprise over aggregated interactions
402016007269303/10/16 Client-server communication evaluation and diagnostic tool
412016007295003/10/16 Server for providing enhanced services to contact center agents
422016007305403/10/16 System and determining conference participation
432016006295303/03/16 Eye control of a text stream
442016006562303/03/16 Hybrid cloud media architecture for media communications
452016006573803/03/16 System and method to improve self-service experience and optimize contact center resources
462016004237102/11/16 Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
472016003432202/04/16 Systems and methods for event routing and correlation
482016003484102/04/16 Team workforce assignment
492016003686402/04/16 Providing external application services with an existing private branch exchange media server
502016003697502/04/16 System and guiding agents in an enterprise
512016001888801/21/16 Indication of eye tracking information during real-time communications
522016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
532016002109701/21/16 Facilitating network authentication
542016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
552016000500501/07/16 System and predicting meeting subjects, logistics, and resources
562016000652001/07/16 Acoustic information transfer
572016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
582016000687101/07/16 System and managing resources in an enterprise
592016000677601/07/16 Systems and methods for enhanced conference session interaction
602015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
612015037952712/31/15 Derivative network profile for customer interactions
622015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
632015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
642015038180212/31/15 Application sequencing for advanced communication features
652015038180312/31/15 Method and augmenting communication sessions using contextual information
662015037303212/24/15 Voice and video watermark for exfiltration prevention
672015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
682015036343112/17/15 System and information sharing in an enterprise
692015036373612/17/15 System and enhancing information flow in an enterprise
702015036378912/17/15 System and payment card industry compliance
712015036413012/17/15 Conversation structure analysis
722015036413412/17/15 Geo-spatial event processing
732015036534212/17/15 System and routing work requests in an enterprise
742015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
752015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
762015035846312/10/15 System and managing customer interactions in an enterprise
772015035846812/10/15 Optimization in workforce managment using work assignment engine data
782015034742112/03/15 Graph database for a contact center
792015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
802015035043012/03/15 System and providing agent assistance in contact centers
812015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
822015035043212/03/15 Mechanism for avoidance in a graph based contact center
832015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
842015035044012/03/15 Mechanism for work assignment in a graph-based contact center
852015035044212/03/15 System and routing work requests to a resource group of an enterprise
862015035044512/03/15 System and contact center routing of a customer based on media capabilities
872015034805012/03/15 Hybrid cloud encryption method
882015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
892015034131211/26/15 Firewall traversal for web real-time communications
902015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
912015032480511/12/15 Public non-company controlled social forum response method
922015032699311/12/15 Dynamic customization of pluggable service by users
932015032472711/12/15 Staff work assignment and allocation
942015032480511/12/15 Public non-company controlled social forum response method
952015032662111/12/15 On-demand robot acquisition of communication features
962015032672211/12/15 Contact center replay
972015031930711/05/15 Identifying escalation events in communication sessions
982015031930511/05/15 Speech analytics: conversation timing and adjustment
992015030179810/22/15 Binary-caching for xml documents with embedded executable code
1002015030286810/22/15 Conversation quality analysis
1012015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
1022015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
1032015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
1042015030449210/22/15 Communications arbitrator
1052015030249910/22/15 Kiosk escalation
1062015029602910/15/15 Network service type and mode advertisement
1072015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
1082015028706210/08/15 Personalized customer surveys
1092015028703910/08/15 Live assist
1102015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
1112015027116909/24/15 Authentication of client devices in networks
1122015027101609/24/15 Configuration of networks with server cluster device
1132015027101709/24/15 Configuration of networks using switch device access of remote server
1142015027102209/24/15 Configuration of networks using client device access of remote server
1152015027116909/24/15 Authentication of client devices in networks
1162015026175609/17/15 Mechanism for computing and using contextualized social media scores
1172015026223709/17/15 Location sensing and response for mobile messaging
1182015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
1192015026417609/17/15 Location enhancements for mobile messaging
1202015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
1212015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
1222015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
1232015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
1242015023502108/20/15 Distribution of ephemeral extension to communication sessions
1252015023704708/20/15 Authentication frequency and challenge type based on application usage
1262015023720708/20/15 Call center customer service kiosk
1272015023008608/13/15 Authentication based on geo-location history
1282015022036808/06/15 Data and state threading for virtualized partition management
1292015022267108/06/15 Call context conveyance
1302015022129908/06/15 Speech analytics with adaptive filtering
1312015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
1322015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
1332015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
1342015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
1352015021546307/30/15 Agent rating prediction and routing
1362015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
1372015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
1382015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
1392015020793807/23/15 System and selecting agent in a contact center for improved call routing
1402015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
1412015020793507/23/15 Setup application for generating custom code
1422015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
1432015019973207/16/15 System and providing customer service help
1442015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
1452015020107307/16/15 Intelligent/selective coverage mechanism
1462015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1472015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1482015019541107/09/15 System and providing intelligent and automatic mute notification
1492015018720307/02/15 Method and system for alerting contactees of emergency event
1502015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1512015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1522015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1532015017866006/25/15 System and automated optimization of operations in a contact center
1542015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1552015018103806/25/15 System and driving a virtual view of agents in a contact center
1562015018140806/25/15 Predictive client vlan extension
1572015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1582015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1592015018091906/25/15 Active talker activated conference pointers
1602015018103906/25/15 Escalation detection and monitoring
1612015017015206/18/15 System and providing actionable input based on social media
1622015017023606/18/15 System and authenticating an agent
1632015017214506/18/15 Impact prediction of social media interaction
1642015016121606/11/15 Anti-trending
1652015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1662015016336106/11/15 Inbound contact center call disconnect buffer
1672015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1682015015663006/04/15 Securing mdns in enterprise networks
1692015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1702015014917205/28/15 Word cloud audio navigation
1712015013830205/21/15 System and not displaying duplicate images in a video conference
1722015013830205/21/15 System and not displaying duplicate images in a video conference
1732015013904505/21/15 Call transfer with network spanning back-to-back user agents
1742015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1752015013940905/21/15 Contact advocate
1762015013941505/21/15 Aggregated multi-topic agent desktop
1772015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1782015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1792015014293305/21/15 Self-configuring dynamic contact center
1802015013941605/21/15 Pseudo agent matching
1812015013150105/14/15 Elastic wireless control plane
1822015013166205/14/15 Multi-threaded multi-path processing
1832015013309205/14/15 System and high-quality call recording in a high-availability environment
1842015013432505/14/15 Deep language attribute analysis
1852015013509605/14/15 System and displaying context-aware contact details
1862015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
1872015013089205/14/15 Method and system for video conference snapshot presence
1882015012494505/07/15 System, authenticating calls
1892015012495405/07/15 Strategy pairing
1902015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
1912015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1922015012805805/07/15 System and predictive actions based on user communication patterns
1932015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
1942015011574104/30/15 Ac power over ethernet
1952015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
1962015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
1972015012090404/30/15 Variable capture between applications
1982015012094404/30/15 Sip anchor points to populate common communication logs
1992015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2002015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
2012015010940304/23/15 Selective recording of high quality media in a videoconference
2022015011026104/23/15 Context sensitive, cloud-based telephony
2032015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
2042015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
2052015010367404/16/15 Network loop prevention
2062015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
2072015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
2082015010679804/16/15 Sharing dynamic variables in a high availability environment
2092015009637504/09/15 Device proximity detection
2102015009844304/09/15 Mobility integration with fabric enabled network
2112015009846704/09/15 Quality of service aware hybrid multicast networks
2122015009856004/09/15 System and automated assignment of monitoring in a contact center
2132015010094004/09/15 System and prioritizing and remediating defect risk in source code
2142015009791504/09/15 Adjusting video layout
2152015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
2162015009259204/02/15 Enabling encapsulation in networks
2172015009293404/02/15 System and coordinated call-back revocation
2182015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
2192015009508104/02/15 Stackable strategies
2202015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
2212015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
2222015009544904/02/15 Message transmission in networks
2232015009546704/02/15 Enabling configuration in networks
2242015009558204/02/15 Method for specifying packet address range cacheability
2252015008573303/26/15 Link-local multicast in wlan deployments
2262015008574503/26/15 Plan-assisted wireless access point configuration
2272015008587403/26/15 Provisioning sip-based remote vpn phones
2282015008878403/26/15 System and message thread management
2292015008904403/26/15 Client location discovery
2302015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2312015008959203/26/15 Captive portal systems, methods, and devices
2322015007141503/12/15 Auto-detection of environment for mobile agent
2332015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
2342015007142803/12/15 Managing transaction complexity in a contact center
2352015007377403/12/15 Automatic domain sentiment expansion
2362015007417003/12/15 System and managing agent schedules in a contact center
2372015007377503/12/15 Unspoken sentiment
2382015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
2392015006355603/05/15 Work assignment with bot agents
2402015006521503/05/15 System and optimizing allocation of resources in electronic games
2412015006781703/05/15 Firewall traversal driven by proximity
2422015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
2432015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
2442015005849202/26/15 Management of network impairment by communication endpoints
2452015004988502/19/15 Pairwise audio capture device selection
2462015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
2472015004372602/12/15 Conditional attribute mapping in work assignment
2482015004372702/12/15 Method and system to determine and employ best contact opportunity
2492015004679002/12/15 Overlay of private data on web pages

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by