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Avaya Inc patents


      
Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors




Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016011947004/28/16 System and providing social caller id and caller rating on web calls
22016011247104/21/16 Method and dynamic device pairing
32016011247204/21/16 System and managing communication sessions
42016011253904/21/16 Services versioning
52016011256204/21/16 Caller authentication
62016011256704/21/16 Speech analytics: conversation timing and adjustment
72016011256804/21/16 System and selecting agents to improve call routing
82016010409804/14/16 Contact center delivery in-building homing service
92016010554304/14/16 Codec sequence detection
102016010563804/14/16 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
112016010556604/14/16 Conference call question manager
122016009866304/07/16 Agent quality and performance monitoring based on non-primary skill evaluation
132016009866504/07/16 Flowing skill request vectors to workforce hiring tools
142016009899904/07/16 Audio search using codec frames
152016009985004/07/16 Abstract activity counter
162016010005904/07/16 Agent non-primary skill improvement training method
172016009998604/07/16 System and concurrent electronic conferences
182016009441103/31/16 System and optimizing performance of agents in an enterprise
192016009447503/31/16 Audio power based media bandwidth management
202016009448903/31/16 L2 redirection in multi-chassis lag environments
212016009455703/31/16 User authentication for proxy-configured clients in captive portal environments
222016009460603/31/16 Segmented video codec for high resolution and high frame rate video
232016008783603/24/16 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
242016008786603/24/16 Adaptive management of a media buffer
252016008057003/17/16 System and guiding agents in an enterprise over aggregated interactions
262016007269303/10/16 Client-server communication evaluation and diagnostic tool
272016007295003/10/16 Server for providing enhanced services to contact center agents
282016007305403/10/16 System and determining conference participation
292016006295303/03/16 Eye control of a text stream
302016006562303/03/16 Hybrid cloud media architecture for media communications
312016006573803/03/16 System and method to improve self-service experience and optimize contact center resources
322016004237102/11/16 Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
332016003432202/04/16 Systems and methods for event routing and correlation
342016003484102/04/16 Team workforce assignment
352016003686402/04/16 Providing external application services with an existing private branch exchange media server
362016003697502/04/16 System and guiding agents in an enterprise
372016001888801/21/16 Indication of eye tracking information during real-time communications
382016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
392016002109701/21/16 Facilitating network authentication
402016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
412016000500501/07/16 System and predicting meeting subjects, logistics, and resources
422016000652001/07/16 Acoustic information transfer
432016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
442016000687101/07/16 System and managing resources in an enterprise
452016000677601/07/16 Systems and methods for enhanced conference session interaction
462015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
472015037952712/31/15 Derivative network profile for customer interactions
482015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
492015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
502015038180212/31/15 Application sequencing for advanced communication features
512015038180312/31/15 Method and augmenting communication sessions using contextual information
522015037303212/24/15 Voice and video watermark for exfiltration prevention
532015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
542015036343112/17/15 System and information sharing in an enterprise
552015036373612/17/15 System and enhancing information flow in an enterprise
562015036378912/17/15 System and payment card industry compliance
572015036413012/17/15 Conversation structure analysis
582015036413412/17/15 Geo-spatial event processing
592015036534212/17/15 System and routing work requests in an enterprise
602015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
612015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
622015035846312/10/15 System and managing customer interactions in an enterprise
632015035846812/10/15 Optimization in workforce managment using work assignment engine data
642015034742112/03/15 Graph database for a contact center
652015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
662015035043012/03/15 System and providing agent assistance in contact centers
672015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
682015035043212/03/15 Mechanism for avoidance in a graph based contact center
692015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
702015035044012/03/15 Mechanism for work assignment in a graph-based contact center
712015035044212/03/15 System and routing work requests to a resource group of an enterprise
722015035044512/03/15 System and contact center routing of a customer based on media capabilities
732015034805012/03/15 Hybrid cloud encryption method
742015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
752015034131211/26/15 Firewall traversal for web real-time communications
762015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
772015032480511/12/15 Public non-company controlled social forum response method
782015032699311/12/15 Dynamic customization of pluggable service by users
792015032472711/12/15 Staff work assignment and allocation
802015032480511/12/15 Public non-company controlled social forum response method
812015032662111/12/15 On-demand robot acquisition of communication features
822015032672211/12/15 Contact center replay
832015031930711/05/15 Identifying escalation events in communication sessions
842015031930511/05/15 Speech analytics: conversation timing and adjustment
852015030179810/22/15 Binary-caching for xml documents with embedded executable code
862015030286810/22/15 Conversation quality analysis
872015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
882015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
892015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
902015030449210/22/15 Communications arbitrator
912015030249910/22/15 Kiosk escalation
922015029602910/15/15 Network service type and mode advertisement
932015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
942015028706210/08/15 Personalized customer surveys
952015028703910/08/15 Live assist
962015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
972015027116909/24/15 Authentication of client devices in networks
982015027101609/24/15 Configuration of networks with server cluster device
992015027101709/24/15 Configuration of networks using switch device access of remote server
1002015027102209/24/15 Configuration of networks using client device access of remote server
1012015027116909/24/15 Authentication of client devices in networks
1022015026175609/17/15 Mechanism for computing and using contextualized social media scores
1032015026223709/17/15 Location sensing and response for mobile messaging
1042015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
1052015026417609/17/15 Location enhancements for mobile messaging
1062015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
1072015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
1082015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
1092015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
1102015023502108/20/15 Distribution of ephemeral extension to communication sessions
1112015023704708/20/15 Authentication frequency and challenge type based on application usage
1122015023720708/20/15 Call center customer service kiosk
1132015023008608/13/15 Authentication based on geo-location history
1142015022036808/06/15 Data and state threading for virtualized partition management
1152015022267108/06/15 Call context conveyance
1162015022129908/06/15 Speech analytics with adaptive filtering
1172015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
1182015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
1192015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
1202015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
1212015021546307/30/15 Agent rating prediction and routing
1222015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
1232015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
1242015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
1252015020793807/23/15 System and selecting agent in a contact center for improved call routing
1262015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
1272015020793507/23/15 Setup application for generating custom code
1282015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
1292015019973207/16/15 System and providing customer service help
1302015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
1312015020107307/16/15 Intelligent/selective coverage mechanism
1322015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1332015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1342015019541107/09/15 System and providing intelligent and automatic mute notification
1352015018720307/02/15 Method and system for alerting contactees of emergency event
1362015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1372015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1382015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1392015017866006/25/15 System and automated optimization of operations in a contact center
1402015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1412015018103806/25/15 System and driving a virtual view of agents in a contact center
1422015018140806/25/15 Predictive client vlan extension
1432015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1442015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1452015018091906/25/15 Active talker activated conference pointers
1462015018103906/25/15 Escalation detection and monitoring
1472015017015206/18/15 System and providing actionable input based on social media
1482015017023606/18/15 System and authenticating an agent
1492015017214506/18/15 Impact prediction of social media interaction
1502015016121606/11/15 Anti-trending
1512015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1522015016336106/11/15 Inbound contact center call disconnect buffer
1532015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1542015015663006/04/15 Securing mdns in enterprise networks
1552015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1562015014917205/28/15 Word cloud audio navigation
1572015013830205/21/15 System and not displaying duplicate images in a video conference
1582015013830205/21/15 System and not displaying duplicate images in a video conference
1592015013904505/21/15 Call transfer with network spanning back-to-back user agents
1602015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1612015013940905/21/15 Contact advocate
1622015013941505/21/15 Aggregated multi-topic agent desktop
1632015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1642015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1652015014293305/21/15 Self-configuring dynamic contact center
1662015013941605/21/15 Pseudo agent matching
1672015013150105/14/15 Elastic wireless control plane
1682015013166205/14/15 Multi-threaded multi-path processing
1692015013309205/14/15 System and high-quality call recording in a high-availability environment
1702015013432505/14/15 Deep language attribute analysis
1712015013509605/14/15 System and displaying context-aware contact details
1722015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
1732015013089205/14/15 Method and system for video conference snapshot presence
1742015012494505/07/15 System, authenticating calls
1752015012495405/07/15 Strategy pairing
1762015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
1772015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1782015012805805/07/15 System and predictive actions based on user communication patterns
1792015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
1802015011574104/30/15 Ac power over ethernet
1812015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
1822015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
1832015012090404/30/15 Variable capture between applications
1842015012094404/30/15 Sip anchor points to populate common communication logs
1852015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1862015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
1872015010940304/23/15 Selective recording of high quality media in a videoconference
1882015011026104/23/15 Context sensitive, cloud-based telephony
1892015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
1902015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
1912015010367404/16/15 Network loop prevention
1922015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
1932015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
1942015010679804/16/15 Sharing dynamic variables in a high availability environment
1952015009637504/09/15 Device proximity detection
1962015009844304/09/15 Mobility integration with fabric enabled network
1972015009846704/09/15 Quality of service aware hybrid multicast networks
1982015009856004/09/15 System and automated assignment of monitoring in a contact center
1992015010094004/09/15 System and prioritizing and remediating defect risk in source code
2002015009791504/09/15 Adjusting video layout
2012015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
2022015009259204/02/15 Enabling encapsulation in networks
2032015009293404/02/15 System and coordinated call-back revocation
2042015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
2052015009508104/02/15 Stackable strategies
2062015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
2072015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
2082015009544904/02/15 Message transmission in networks
2092015009546704/02/15 Enabling configuration in networks
2102015009558204/02/15 Method for specifying packet address range cacheability
2112015008573303/26/15 Link-local multicast in wlan deployments
2122015008574503/26/15 Plan-assisted wireless access point configuration
2132015008587403/26/15 Provisioning sip-based remote vpn phones
2142015008878403/26/15 System and message thread management
2152015008904403/26/15 Client location discovery
2162015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2172015008959203/26/15 Captive portal systems, methods, and devices
2182015007141503/12/15 Auto-detection of environment for mobile agent
2192015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
2202015007142803/12/15 Managing transaction complexity in a contact center
2212015007377403/12/15 Automatic domain sentiment expansion
2222015007417003/12/15 System and managing agent schedules in a contact center
2232015007377503/12/15 Unspoken sentiment
2242015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
2252015006355603/05/15 Work assignment with bot agents
2262015006521503/05/15 System and optimizing allocation of resources in electronic games
2272015006781703/05/15 Firewall traversal driven by proximity
2282015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
2292015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
2302015005849202/26/15 Management of network impairment by communication endpoints
2312015004988502/19/15 Pairwise audio capture device selection
2322015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
2332015004372602/12/15 Conditional attribute mapping in work assignment
2342015004372702/12/15 Method and system to determine and employ best contact opportunity
2352015004679002/12/15 Overlay of private data on web pages
2362015003810202/05/15 Emergency request prior insight delivery
2372015003968702/05/15 Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
2382015003974702/05/15 Communication device event captures
2392015003976002/05/15 Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
2402015003977502/05/15 Tracking the progression of a communication session
2412015003015201/29/15 Method and system for determining customer's skill, knowledge level, and/or interest
2422015003286301/29/15 Automatic configuration of endpoint communication devices to set up a voip network
2432015002647301/22/15 Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
2442015000999301/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
2452015000999401/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
2462015000927801/08/15 System and whiteboard collaboration
2472015000674101/01/15 Reconstruction of states on controller failover
2482015000261901/01/15 Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
2492015000345401/01/15 Default gateway redundancy support across spb networks



ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009



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