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Avaya Inc
Avaya Inc_20100107
Avaya Inc_20131212
Avaya Inc_20100121


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Avaya Inc patents

Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors

Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016003432202/04/16  new patent  Systems and methods for event routing and correlation
22016003484102/04/16  new patent  Team workforce assignment
32016003686402/04/16  new patent  Providing external application services with an existing private branch exchange media server
42016003697502/04/16  new patent  System and guiding agents in an enterprise
52016001888801/21/16 Indication of eye tracking information during real-time communications
62016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
72016002109701/21/16 Facilitating network authentication
82016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
92016000500501/07/16 System and predicting meeting subjects, logistics, and resources
102016000652001/07/16 Acoustic information transfer
112016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
122016000687101/07/16 System and managing resources in an enterprise
132016000677601/07/16 Systems and methods for enhanced conference session interaction
142015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
152015037952712/31/15 Derivative network profile for customer interactions
162015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
172015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
182015038180212/31/15 Application sequencing for advanced communication features
192015038180312/31/15 Method and augmenting communication sessions using contextual information
202015037303212/24/15 Voice and video watermark for exfiltration prevention
212015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
222015036343112/17/15 System and information sharing in an enterprise
232015036373612/17/15 System and enhancing information flow in an enterprise
242015036378912/17/15 System and payment card industry compliance
252015036413012/17/15 Conversation structure analysis
262015036413412/17/15 Geo-spatial event processing
272015036534212/17/15 System and routing work requests in an enterprise
282015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
292015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
302015035846312/10/15 System and managing customer interactions in an enterprise
312015035846812/10/15 Optimization in workforce managment using work assignment engine data
322015034742112/03/15 Graph database for a contact center
332015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
342015035043012/03/15 System and providing agent assistance in contact centers
352015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
362015035043212/03/15 Mechanism for avoidance in a graph based contact center
372015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
382015035044012/03/15 Mechanism for work assignment in a graph-based contact center
392015035044212/03/15 System and routing work requests to a resource group of an enterprise
402015035044512/03/15 System and contact center routing of a customer based on media capabilities
412015034805012/03/15 Hybrid cloud encryption method
422015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
432015034131211/26/15 Firewall traversal for web real-time communications
442015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
452015032480511/12/15 Public non-company controlled social forum response method
462015032699311/12/15 Dynamic customization of pluggable service by users
472015032472711/12/15 Staff work assignment and allocation
482015032480511/12/15 Public non-company controlled social forum response method
492015032662111/12/15 On-demand robot acquisition of communication features
502015032672211/12/15 Contact center replay
512015031930711/05/15 Identifying escalation events in communication sessions
522015031930511/05/15 Speech analytics: conversation timing and adjustment
532015030179810/22/15 Binary-caching for xml documents with embedded executable code
542015030286810/22/15 Conversation quality analysis
552015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
562015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
572015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
582015030449210/22/15 Communications arbitrator
592015030249910/22/15 Kiosk escalation
602015029602910/15/15 Network service type and mode advertisement
612015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
622015028706210/08/15 Personalized customer surveys
632015028703910/08/15 Live assist
642015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
652015027116909/24/15 Authentication of client devices in networks
662015027101609/24/15 Configuration of networks with server cluster device
672015027101709/24/15 Configuration of networks using switch device access of remote server
682015027102209/24/15 Configuration of networks using client device access of remote server
692015027116909/24/15 Authentication of client devices in networks
702015026175609/17/15 Mechanism for computing and using contextualized social media scores
712015026223709/17/15 Location sensing and response for mobile messaging
722015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
732015026417609/17/15 Location enhancements for mobile messaging
742015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
752015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
762015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
772015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
782015023502108/20/15 Distribution of ephemeral extension to communication sessions
792015023704708/20/15 Authentication frequency and challenge type based on application usage
802015023720708/20/15 Call center customer service kiosk
812015023008608/13/15 Authentication based on geo-location history
822015022036808/06/15 Data and state threading for virtualized partition management
832015022267108/06/15 Call context conveyance
842015022129908/06/15 Speech analytics with adaptive filtering
852015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
862015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
872015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
882015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
892015021546307/30/15 Agent rating prediction and routing
902015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
912015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
922015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
932015020793807/23/15 System and selecting agent in a contact center for improved call routing
942015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
952015020793507/23/15 Setup application for generating custom code
962015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
972015019973207/16/15 System and providing customer service help
982015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
992015020107307/16/15 Intelligent/selective coverage mechanism
1002015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1012015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1022015019541107/09/15 System and providing intelligent and automatic mute notification
1032015018720307/02/15 Method and system for alerting contactees of emergency event
1042015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1052015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1062015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1072015017866006/25/15 System and automated optimization of operations in a contact center
1082015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1092015018103806/25/15 System and driving a virtual view of agents in a contact center
1102015018140806/25/15 Predictive client vlan extension
1112015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1122015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1132015018091906/25/15 Active talker activated conference pointers
1142015018103906/25/15 Escalation detection and monitoring
1152015017015206/18/15 System and providing actionable input based on social media
1162015017023606/18/15 System and authenticating an agent
1172015017214506/18/15 Impact prediction of social media interaction
1182015016121606/11/15 Anti-trending
1192015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1202015016336106/11/15 Inbound contact center call disconnect buffer
1212015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1222015015663006/04/15 Securing mdns in enterprise networks
1232015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1242015014917205/28/15 Word cloud audio navigation
1252015013830205/21/15 System and not displaying duplicate images in a video conference
1262015013830205/21/15 System and not displaying duplicate images in a video conference
1272015013904505/21/15 Call transfer with network spanning back-to-back user agents
1282015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1292015013940905/21/15 Contact advocate
1302015013941505/21/15 Aggregated multi-topic agent desktop
1312015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1322015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1332015014293305/21/15 Self-configuring dynamic contact center
1342015013941605/21/15 Pseudo agent matching
1352015013150105/14/15 Elastic wireless control plane
1362015013166205/14/15 Multi-threaded multi-path processing
1372015013309205/14/15 System and high-quality call recording in a high-availability environment
1382015013432505/14/15 Deep language attribute analysis
1392015013509605/14/15 System and displaying context-aware contact details
1402015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
1412015013089205/14/15 Method and system for video conference snapshot presence
1422015012494505/07/15 System, authenticating calls
1432015012495405/07/15 Strategy pairing
1442015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
1452015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1462015012805805/07/15 System and predictive actions based on user communication patterns
1472015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
1482015011574104/30/15 Ac power over ethernet
1492015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
1502015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
1512015012090404/30/15 Variable capture between applications
1522015012094404/30/15 Sip anchor points to populate common communication logs
1532015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1542015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
1552015010940304/23/15 Selective recording of high quality media in a videoconference
1562015011026104/23/15 Context sensitive, cloud-based telephony
1572015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
1582015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
1592015010367404/16/15 Network loop prevention
1602015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
1612015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
1622015010679804/16/15 Sharing dynamic variables in a high availability environment
1632015009637504/09/15 Device proximity detection
1642015009844304/09/15 Mobility integration with fabric enabled network
1652015009846704/09/15 Quality of service aware hybrid multicast networks
1662015009856004/09/15 System and automated assignment of monitoring in a contact center
1672015010094004/09/15 System and prioritizing and remediating defect risk in source code
1682015009791504/09/15 Adjusting video layout
1692015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
1702015009259204/02/15 Enabling encapsulation in networks
1712015009293404/02/15 System and coordinated call-back revocation
1722015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
1732015009508104/02/15 Stackable strategies
1742015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
1752015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
1762015009544904/02/15 Message transmission in networks
1772015009546704/02/15 Enabling configuration in networks
1782015009558204/02/15 Method for specifying packet address range cacheability
1792015008573303/26/15 Link-local multicast in wlan deployments
1802015008574503/26/15 Plan-assisted wireless access point configuration
1812015008587403/26/15 Provisioning sip-based remote vpn phones
1822015008878403/26/15 System and message thread management
1832015008904403/26/15 Client location discovery
1842015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1852015008959203/26/15 Captive portal systems, methods, and devices
1862015007141503/12/15 Auto-detection of environment for mobile agent
1872015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
1882015007142803/12/15 Managing transaction complexity in a contact center
1892015007377403/12/15 Automatic domain sentiment expansion
1902015007417003/12/15 System and managing agent schedules in a contact center
1912015007377503/12/15 Unspoken sentiment
1922015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
1932015006355603/05/15 Work assignment with bot agents
1942015006521503/05/15 System and optimizing allocation of resources in electronic games
1952015006781703/05/15 Firewall traversal driven by proximity
1962015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
1972015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
1982015005849202/26/15 Management of network impairment by communication endpoints
1992015004988502/19/15 Pairwise audio capture device selection
2002015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
2012015004372602/12/15 Conditional attribute mapping in work assignment
2022015004372702/12/15 Method and system to determine and employ best contact opportunity
2032015004679002/12/15 Overlay of private data on web pages
2042015003810202/05/15 Emergency request prior insight delivery
2052015003968702/05/15 Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
2062015003974702/05/15 Communication device event captures
2072015003976002/05/15 Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
2082015003977502/05/15 Tracking the progression of a communication session
2092015003015201/29/15 Method and system for determining customer's skill, knowledge level, and/or interest
2102015003286301/29/15 Automatic configuration of endpoint communication devices to set up a voip network
2112015002647301/22/15 Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
2122015000999301/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
2132015000999401/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
2142015000927801/08/15 System and whiteboard collaboration
2152015000674101/01/15 Reconstruction of states on controller failover
2162015000261901/01/15 Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
2172015000345401/01/15 Default gateway redundancy support across spb networks
2182015000360401/01/15 System and calculating context-aware estimated wait time for customers
2192015000496501/01/15 System and separation of call origination and call delivery techniques
2202015000565301/01/15 Personal electronic devices with unobtrusive ekg-based detection of heart rate and rhythm anomalies
2212015000614301/01/15 Semantic translation model training
2222015000621501/01/15 Time division calendar segmentation
2232015000621601/01/15 Dynamic event type on calendars
2242015000621801/01/15 System and composing meeting invites in accordance with business rules
2252015000646001/01/15 Cross-domain topic expansion
2262015000661001/01/15 Virtual web real-time communications (webrtc) gateways, and related methods, systems, and computer-readable media
2272015000661101/01/15 Back-to-back virtual web real-time communications (webrtc) agents, and related methods, systems, and computer-readable media
2282015000665101/01/15 System and management of im conversation history
2292015000668701/01/15 Application configuration using dns-based service discovery
2302015000674001/01/15 Shared back-to-back user agent
2312015000674401/01/15 Methods and systems for transferring calls between forked devices
2322015000687901/01/15 System, troubleshooting an ip network
2332015000694701/01/15 Dynamic redistribution of percent allocated calls during outages
2342015000727001/01/15 Virtualized host id key sharing
2352015000729801/01/15 Multi-device single network sign-on
2362015000260901/01/15 Automated field of view adjustment based on screen size
2372014037640812/25/14 Mdns support in unified access networks
2382014037670912/25/14 System and modifying parameters in a contact center
2392014037671012/25/14 Method and system for optimizing performance within a contact center
2402014037671112/25/14 Mobile monitoring for supervisors
2412014037941912/25/14 Method and system for adaptive outbound campaigns
2422014037959112/25/14 System and identification of law changes between jurisdictions
2432014037963412/25/14 Application-to-repository data mapping in data repositories, and related methods, systems, and computer-readable media
2442014037989012/25/14 System and optimizing agent login in a contact center
2452014038042312/25/14 System and dynamically awarding permissions
2462014037958712/25/14 Proximity based interactions with wallboards
2472014036918412/18/14 General user network interface (uni) multi-homing techniques for shortest path bridging (spb) networks
2482014036949112/18/14 Real-time intelligent mute interactive features
2492014037216212/18/14 System and smart contextual calendaring based meeting scheduling

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by