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Avaya Inc
Avaya Inc_20100107
Avaya Inc_20131212
Avaya Inc_20100121


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Avaya Inc patents

Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors

Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12015034139111/26/15  new patent  Systems and methods for serving application specific policies based on dynamic context
22015034131211/26/15  new patent  Firewall traversal for web real-time communications
32015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
42015032480511/12/15 Public non-company controlled social forum response method
52015032699311/12/15 Dynamic customization of pluggable service by users
62015032472711/12/15 Staff work assignment and allocation
72015032480511/12/15 Public non-company controlled social forum response method
82015032662111/12/15 On-demand robot acquisition of communication features
92015032672211/12/15 Contact center replay
102015031930711/05/15 Identifying escalation events in communication sessions
112015031930511/05/15 Speech analytics: conversation timing and adjustment
122015030179810/22/15 Binary-caching for xml documents with embedded executable code
132015030286810/22/15 Conversation quality analysis
142015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
152015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
162015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
172015030449210/22/15 Communications arbitrator
182015030249910/22/15 Kiosk escalation
192015029602910/15/15 Network service type and mode advertisement
202015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
212015028706210/08/15 Personalized customer surveys
222015028703910/08/15 Live assist
232015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
242015027116909/24/15 Authentication of client devices in networks
252015027101609/24/15 Configuration of networks with server cluster device
262015027101709/24/15 Configuration of networks using switch device access of remote server
272015027102209/24/15 Configuration of networks using client device access of remote server
282015027116909/24/15 Authentication of client devices in networks
292015026175609/17/15 Mechanism for computing and using contextualized social media scores
302015026223709/17/15 Location sensing and response for mobile messaging
312015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
322015026417609/17/15 Location enhancements for mobile messaging
332015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
342015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
352015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
362015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
372015023502108/20/15 Distribution of ephemeral extension to communication sessions
382015023704708/20/15 Authentication frequency and challenge type based on application usage
392015023720708/20/15 Call center customer service kiosk
402015023008608/13/15 Authentication based on geo-location history
412015022036808/06/15 Data and state threading for virtualized partition management
422015022267108/06/15 Call context conveyance
432015022129908/06/15 Speech analytics with adaptive filtering
442015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
452015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
462015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
472015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
482015021546307/30/15 Agent rating prediction and routing
492015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
502015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
512015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
522015020793807/23/15 System and selecting agent in a contact center for improved call routing
532015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
542015020793507/23/15 Setup application for generating custom code
552015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
562015019973207/16/15 System and providing customer service help
572015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
582015020107307/16/15 Intelligent/selective coverage mechanism
592015019540407/09/15 Systems and methods of managing competing business goals of a contact center
602015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
612015019541107/09/15 System and providing intelligent and automatic mute notification
622015018720307/02/15 Method and system for alerting contactees of emergency event
632015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
642015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
652015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
662015017866006/25/15 System and automated optimization of operations in a contact center
672015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
682015018103806/25/15 System and driving a virtual view of agents in a contact center
692015018140806/25/15 Predictive client vlan extension
702015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
712015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
722015018091906/25/15 Active talker activated conference pointers
732015018103906/25/15 Escalation detection and monitoring
742015017015206/18/15 System and providing actionable input based on social media
752015017023606/18/15 System and authenticating an agent
762015017214506/18/15 Impact prediction of social media interaction
772015016121606/11/15 Anti-trending
782015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
792015016336106/11/15 Inbound contact center call disconnect buffer
802015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
812015015663006/04/15 Securing mdns in enterprise networks
822015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
832015014917205/28/15 Word cloud audio navigation
842015013830205/21/15 System and not displaying duplicate images in a video conference
852015013830205/21/15 System and not displaying duplicate images in a video conference
862015013904505/21/15 Call transfer with network spanning back-to-back user agents
872015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
882015013940905/21/15 Contact advocate
892015013941505/21/15 Aggregated multi-topic agent desktop
902015014098105/21/15 Method and system to manage mobile data network usage for voip calls
912015014252705/21/15 Architecture for a contact center with emulator driven self control loop
922015014293305/21/15 Self-configuring dynamic contact center
932015013941605/21/15 Pseudo agent matching
942015013150105/14/15 Elastic wireless control plane
952015013166205/14/15 Multi-threaded multi-path processing
962015013309205/14/15 System and high-quality call recording in a high-availability environment
972015013432505/14/15 Deep language attribute analysis
982015013509605/14/15 System and displaying context-aware contact details
992015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
1002015013089205/14/15 Method and system for video conference snapshot presence
1012015012494505/07/15 System, authenticating calls
1022015012495405/07/15 Strategy pairing
1032015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
1042015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1052015012805805/07/15 System and predictive actions based on user communication patterns
1062015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
1072015011574104/30/15 Ac power over ethernet
1082015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
1092015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
1102015012090404/30/15 Variable capture between applications
1112015012094404/30/15 Sip anchor points to populate common communication logs
1122015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1132015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
1142015010940304/23/15 Selective recording of high quality media in a videoconference
1152015011026104/23/15 Context sensitive, cloud-based telephony
1162015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
1172015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
1182015010367404/16/15 Network loop prevention
1192015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
1202015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
1212015010679804/16/15 Sharing dynamic variables in a high availability environment
1222015009637504/09/15 Device proximity detection
1232015009844304/09/15 Mobility integration with fabric enabled network
1242015009846704/09/15 Quality of service aware hybrid multicast networks
1252015009856004/09/15 System and automated assignment of monitoring in a contact center
1262015010094004/09/15 System and prioritizing and remediating defect risk in source code
1272015009791504/09/15 Adjusting video layout
1282015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
1292015009259204/02/15 Enabling encapsulation in networks
1302015009293404/02/15 System and coordinated call-back revocation
1312015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
1322015009508104/02/15 Stackable strategies
1332015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
1342015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
1352015009544904/02/15 Message transmission in networks
1362015009546704/02/15 Enabling configuration in networks
1372015009558204/02/15 Method for specifying packet address range cacheability
1382015008573303/26/15 Link-local multicast in wlan deployments
1392015008574503/26/15 Plan-assisted wireless access point configuration
1402015008587403/26/15 Provisioning sip-based remote vpn phones
1412015008878403/26/15 System and message thread management
1422015008904403/26/15 Client location discovery
1432015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1442015008959203/26/15 Captive portal systems, methods, and devices
1452015007141503/12/15 Auto-detection of environment for mobile agent
1462015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
1472015007142803/12/15 Managing transaction complexity in a contact center
1482015007377403/12/15 Automatic domain sentiment expansion
1492015007417003/12/15 System and managing agent schedules in a contact center
1502015007377503/12/15 Unspoken sentiment
1512015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
1522015006355603/05/15 Work assignment with bot agents
1532015006521503/05/15 System and optimizing allocation of resources in electronic games
1542015006781703/05/15 Firewall traversal driven by proximity
1552015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
1562015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
1572015005849202/26/15 Management of network impairment by communication endpoints
1582015004988502/19/15 Pairwise audio capture device selection
1592015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
1602015004372602/12/15 Conditional attribute mapping in work assignment
1612015004372702/12/15 Method and system to determine and employ best contact opportunity
1622015004679002/12/15 Overlay of private data on web pages
1632015003810202/05/15 Emergency request prior insight delivery
1642015003968702/05/15 Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
1652015003974702/05/15 Communication device event captures
1662015003976002/05/15 Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
1672015003977502/05/15 Tracking the progression of a communication session
1682015003015201/29/15 Method and system for determining customer's skill, knowledge level, and/or interest
1692015003286301/29/15 Automatic configuration of endpoint communication devices to set up a voip network
1702015002647301/22/15 Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
1712015000999301/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
1722015000999401/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
1732015000927801/08/15 System and whiteboard collaboration
1742015000674101/01/15 Reconstruction of states on controller failover
1752015000261901/01/15 Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
1762015000345401/01/15 Default gateway redundancy support across spb networks
1772015000360401/01/15 System and calculating context-aware estimated wait time for customers
1782015000496501/01/15 System and separation of call origination and call delivery techniques
1792015000565301/01/15 Personal electronic devices with unobtrusive ekg-based detection of heart rate and rhythm anomalies
1802015000614301/01/15 Semantic translation model training
1812015000621501/01/15 Time division calendar segmentation
1822015000621601/01/15 Dynamic event type on calendars
1832015000621801/01/15 System and composing meeting invites in accordance with business rules
1842015000646001/01/15 Cross-domain topic expansion
1852015000661001/01/15 Virtual web real-time communications (webrtc) gateways, and related methods, systems, and computer-readable media
1862015000661101/01/15 Back-to-back virtual web real-time communications (webrtc) agents, and related methods, systems, and computer-readable media
1872015000665101/01/15 System and management of im conversation history
1882015000668701/01/15 Application configuration using dns-based service discovery
1892015000674001/01/15 Shared back-to-back user agent
1902015000674401/01/15 Methods and systems for transferring calls between forked devices
1912015000687901/01/15 System, troubleshooting an ip network
1922015000694701/01/15 Dynamic redistribution of percent allocated calls during outages
1932015000727001/01/15 Virtualized host id key sharing
1942015000729801/01/15 Multi-device single network sign-on
1952015000260901/01/15 Automated field of view adjustment based on screen size
1962014037640812/25/14 Mdns support in unified access networks
1972014037670912/25/14 System and modifying parameters in a contact center
1982014037671012/25/14 Method and system for optimizing performance within a contact center
1992014037671112/25/14 Mobile monitoring for supervisors
2002014037941912/25/14 Method and system for adaptive outbound campaigns
2012014037959112/25/14 System and identification of law changes between jurisdictions
2022014037963412/25/14 Application-to-repository data mapping in data repositories, and related methods, systems, and computer-readable media
2032014037989012/25/14 System and optimizing agent login in a contact center
2042014038042312/25/14 System and dynamically awarding permissions
2052014037958712/25/14 Proximity based interactions with wallboards
2062014036918412/18/14 General user network interface (uni) multi-homing techniques for shortest path bridging (spb) networks
2072014036949112/18/14 Real-time intelligent mute interactive features
2082014037216212/18/14 System and smart contextual calendaring based meeting scheduling
2092014037290812/18/14 Systems and methods for enhanced conference session interaction
2102014037290912/18/14 Meeting roster awareness
2112014037294112/18/14 Discrete second window for additional information for users accessing an audio or multimedia conference
2122014036917712/18/14 Implementing multicast link trace connectivity fault management in an ethernet network
2132014036567612/11/14 Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media
2142014035854912/04/14 System and conversational configuration of applications
2152014035887412/04/14 Compression system and method
2162014034797611/27/14 Virtual router redundancy protocol for scalable distributed default routing gateway
2172014034815811/27/14 Provisioning vpn phones
2182014034831811/27/14 Prioritize contact numbers of customers in real time
2192014034749911/27/14 Automatic glass-to-glass video and a/v sync test tool
2202014034118311/20/14 Media escalation with use of endpoint adapter
2212014034475511/20/14 Method and system for rotational list based user interface
2222014033431711/13/14 Rogue ap detection
2232014033447911/13/14 Routing technique
2242014033703411/13/14 System and analysis of power relationships and interactional dominance in a conversation based on speech patterns
2252014032772811/06/14 Method and system for mapping virtual conference rooms between 2 independent systems
2262014032773011/06/14 Optimized video snapshot
2272014032163310/30/14 Prioritization and time allocation by customer service agents
2282014032309910/30/14 Advanced presence states for collaboration applications
2292014032310010/30/14 Wireless enterprise congestion management
2302014031422610/23/14 External contact center data collection and measurement
2312014031719010/23/14 Session manager anti-looping
2322014031722710/23/14 System and network migration
2332014031725510/23/14 System and fast network discovery updating and synchronization using dynamic hashes and hash function values aggregated at multiple levels
2342014030897010/16/14 Dynamic guidance to a target conversation area with a communication device
2352014031034710/16/14 Presentation delay feedback in a web conferencing session
2362014030153810/09/14 System and highly assured delivery of an important segment of an automated call
2372014030154010/09/14 Dialog compatability
2382014030398110/09/14 Cross-lingual seeding of sentiment
2392014030402810/09/14 Execution of flow diagrams
2402014030434310/09/14 Social media provocateur detection and mitigation
2412014030436510/09/14 System and keyword-based notification and delivery of content
2422014029760110/02/14 System and deletion compactor for large static data in nosql database
2432014029776410/02/14 Automatic negative question handling
2442014028932609/25/14 System and managing conference calls
2452014026971909/18/14 In-band management using l2 addresses over b-vlan in an spbm network
2462014027010409/18/14 System and recording calls in a webrtc contact center
2472014027012709/18/14 Shared lock control
2482014027013409/18/14 Agent statistics by location
2492014027013609/18/14 Adaptive thresholding

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by