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Avaya Inc
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Avaya Inc patents

Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors

Date Avaya Inc patents (updated weekly) - BOOKMARK this page
03/23/17 new patent  System and assessing the sensitivity of social network user populations to response time delays
03/23/17 new patent  Tracking and preventing mute abuse by contact center agents
03/16/17Dynamic templates for virtualized systems
03/02/17Generation of complete communication logs
03/02/17Continuous call recording
03/02/17Agent-initiated automated co-browse
03/02/17Partial task assignment for stall routing
02/23/17System and dynamic temporary groups
02/23/17Secure policy manager
02/23/17System and free-form conference
02/23/17Webrtc call recording at the edge of an enterprise network
02/23/17Failover announcements
02/23/17System and optimized callback
02/23/17System and dynamic call traffic routing
02/23/17System and agent driven system training
02/23/17System and estimated best path prediction
02/16/17Security and retention tagging
02/16/17Disturbance detection in video communications
02/16/17Cloud-based universal collaborative messaging system and method
02/09/17Three-dimensional generalized space
02/09/17Security surveillance via three-dimensional audio space presentation
02/09/17Management for communication ports
02/09/17Social media processing with three-dimensional audio
02/02/17System and management of reboot parameters
02/02/17Communications between contact center agent systems to facilitate agent engagement
02/02/17Call continuity management and disconnect notification
02/02/17Network-connected semi-fixed location telephone with environmental sensor, and related components, systems, and methods
02/02/17Covert transmission of an assistance request message from a wearable device
02/02/17Network-connected access point with environmental sensor, and related components, systems, and methods
01/26/17Emergency mapping system
01/26/17Device, system, and automated vehicle guidance system
01/26/17Virtual water cooler discussion sessions
01/26/17Multi-device single network sign-on
01/26/17Snap-in invocation for call reconstruction
01/26/17Enhanced session initiation protocol recording
01/26/17Server for providing enhanced services to contact center agents
01/19/17Authorization activation
01/19/17Conference reconstruction in sip networks
01/19/17Camera view control using unique nametags and gestures
01/19/17System and evaluating media segments for interestingness
01/12/17Device, system, and automated control
01/12/17Agent interaction during operation of an unmanned delivery service
01/12/17System and prevention of denial of service attacks for hosted network address translator
01/12/17Session description protocol template modifiers for flexible control of media server resources
01/05/17Reference validity checker
01/05/17Network service type and mode advertisement
01/05/17Telephony endpoint presence and instant messaging data-packet management
01/05/17Microphone monitoring and analytics
12/29/16Secure management of host connections
12/29/16System and method to provide notifications to resources
12/29/16Collective dynamics
12/29/16Device and temporal correlation of communication types
12/29/16System and managing multi-modal communication sessions
12/29/16Integrating business performance activity with personal performance activity on a wearable device
12/29/16Bitmaps for next generation contact center
12/22/16Debugging auto-attach entities (client and proxy) using connectivity fault management (cfm) and shortest path bridging mac (spbm) cloud
12/22/16Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
12/22/16Providing secure networks
12/22/16Channel bandwidth optimization for dynamic network conditions
12/15/16System and call management in single window communication endpoints
12/15/16Business metric illumination control
12/15/16Call routing between enhanced and legacy systems
12/15/16Video adaptation in conferencing using power or view indications
12/08/16Efficient state change support for hierarchical data models in a virtualized system
12/08/16Presentation of business and personal performance quantifiers of a user
Patent Packs
12/08/16High performance queueless contact center
12/01/16Contact center delivery in-building homing service
12/01/16System and method to authenticate contact center agents by a reverse authentication procedure
12/01/16System and preserving call language settings for session initiation protocol diverted calls
12/01/16Far-end initiated mid-call notification via ring-ping
12/01/16Facilitation of a conference call between static and rotating participants
11/24/16Multi-channel conferencing
11/24/16System and method to prevent polling overload for detection of presence information
11/24/16Dynamic selection of communication mode, application, and/or device using context and policy
11/17/16Mitigation of webrtc attacks using a network edge system
11/17/16Provision of inferentially derived guidance to emergency response personnel
11/17/16Navigational aid for emergency response personnel
11/10/16Pulling graphical user interface widgets for communication devices
11/10/16Automatic cloud capacity adjustment
11/10/16Pushing graphical user interface widgets for communication devices
Patent Packs
11/10/16Routing and notification in response to a failed forked call
11/03/16Device, system, and team continuity
11/03/16Device, system, and team formation
11/03/16Instant text message conductor
11/03/16Intelligent presentation of surveillance information on a mobile device
10/27/16Adding features and services without password exposure
10/27/16Host discovery and attach
10/27/16Multi-stream video switching with selective optimized composite
10/20/16Dynamic resource list subscriptions
10/20/16Early media handling
10/20/16Synchronizing peer nodes of a multi-chassis switching cluster
10/20/16Session reconstruction using proactive redirect
10/13/16Method to optimize the user interface to manage multiple communications on a communications application
10/13/16Method to provide an optimized user interface for presentation of application service impacting errors
10/13/16Silence density models
10/06/16Enhanced communication with an application service provider based on medical telemetry collected by a user device
10/06/16System and compiling and dynamically updating a collection of frequently asked questions
10/06/16System and customization of a local application
10/06/16Splitting a call for an emergent event into multiple devices using data channels
10/06/16System and optimizing agent time
10/06/16System and method to select a resource in an enterprise
10/06/16Predictive model for abandoned calls
09/29/16Automated coordinated co-browsing with text chat services
09/29/16Background replacement from video images captured by a plenoptic camera
09/29/16Server cluster profile definition in a distributed processing network
09/29/16Pre-login agent monitoring
09/22/16Efficient mechanism for customer feedback from a voice call
09/15/16System and managing communication sessions in an enterprise
09/15/16Extension of authorization framework
09/15/16Generating recording access permissions based on meeting properties
Social Network Patent Pack
09/15/16Communication endpoint call log notification
09/08/16Multi-media collaboration cursor/annotation control
09/08/16Two-step authentication and activation of quad small form factor pluggable (qfsp+) transceivers
09/08/16Power over ethernet (poe) powered network adapter incorporating open vswitch (ovs) and fabric attach (fa) capabilities
09/01/16System and method to estimate end-to-end video frame delays
08/25/16Management of contact center group metrics
08/18/16System and topic based segregation in instant messaging
08/18/16Prediction of contact center interactions
08/18/16System and compatibility-based team formation
08/11/16Wearable system input device
Patent Packs
08/11/16Prioritize contact numbers of customers in real time
08/04/16System and method to transport http over xmpp
08/04/16Delivering in-home customer service via multiple channels
07/28/16Using simultaneous multi-channel for continuous and timely feedback about agent performance during a customer interaction
07/28/16System and securing a conference bridge from eavesdropping
07/21/16Data lookup and operator for excluding unwanted speech search results
07/21/16Captive portal systems, methods, and devices
07/21/16System and managing concurrent communications in a contact center
07/21/16Sip network border element session augmentation
07/21/16System and managing communication interrupts in an enterprise
07/21/16Enhanced customer journey using multichannel contact center
07/14/16System and automated determining when to review an agent response process
07/14/16System and quality monitoring and agent suitability in video communication processed in contact center
07/07/16System and managing enterprise communications
06/30/16Selective multicast
06/30/16Interactive contact center menu traversal via text stream interaction
06/23/16In-place web communications related to content of a webpage
06/23/16Automated responses to projected contact center agent fatigue and burnout
06/23/16Enhanced privacy and agent control in a co-browsing session
06/23/16Contact center administration via text stream interaction
06/23/16Skill change and routing correction
06/16/16System and managing resource selection in an enterprise
06/09/16Control for content channel in web real-time communication
06/09/16Automatic contact center expansion and contraction
06/02/16System and providing customer service help
06/02/16Services versioning
05/26/16Shortest path bridging (spb) - protocol-independent multicast (pim) interactions on a backbone edge bridge (beb) acting as a multicast boundary router interfacing with a pim network
05/26/16Protocol-independent multicast (pim) snooping for a shortest path bridging multicast (spbm) network
05/26/16System and end-to-end rtcp
05/26/16Service discovery using a location database
Patent Packs
05/26/16System and managing resources
05/26/16System and managing allocation of resources
05/26/16System and method to use predicted agent state to optimize selection strategy
05/26/16Immersive 3d sound space for searching audio
05/19/16System and method to detect and correct ip phone mismatch in a contact center
05/19/16System and keyword-based notification and delivery of content
05/19/16System and managing transmission of data between two devices
05/12/16Skill-based secure dynamic contact center agent access
05/12/16Rogue ap detection
05/05/16System and selecting an agent in an enterprise
05/05/16Augmented reality supervisor display
05/05/16Network discovery optimization using supplemental information published by devices
05/05/16System and adding an anonymous participant to a chat session
05/05/16Reclaiming leased ip addresses in wireless networks
05/05/16Contact center interactive text stream wait treatments
05/05/16System and managing resources of an enterprise
05/05/16System and agent selection in an enterprise
05/05/16Wifi device zoning using micro-location data
04/28/16System and providing social caller id and caller rating on web calls
04/21/16Method and dynamic device pairing
Social Network Patent Pack
04/21/16System and managing communication sessions
04/21/16Services versioning
04/21/16Caller authentication
04/21/16Speech analytics: conversation timing and adjustment
04/21/16System and selecting agents to improve call routing
04/14/16Contact center delivery in-building homing service
04/14/16Codec sequence detection
04/14/16Protecting privacy of a customer and an agent using face recognition in a video contact center environment
04/14/16Conference call question manager
04/07/16Agent quality and performance monitoring based on non-primary skill evaluation
04/07/16Flowing skill request vectors to workforce hiring tools
04/07/16Audio search using codec frames
04/07/16Abstract activity counter
04/07/16Agent non-primary skill improvement training method
04/07/16System and concurrent electronic conferences
03/31/16System and optimizing performance of agents in an enterprise
03/31/16Audio power based media bandwidth management
03/31/16L2 redirection in multi-chassis lag environments
03/31/16User authentication for proxy-configured clients in captive portal environments
03/31/16Segmented video codec for high resolution and high frame rate video
Social Network Patent Pack
03/24/16Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
03/24/16Adaptive management of a media buffer
03/17/16System and guiding agents in an enterprise over aggregated interactions
03/10/16Client-server communication evaluation and diagnostic tool
03/10/16Server for providing enhanced services to contact center agents
03/10/16System and determining conference participation
03/03/16Eye control of a text stream
03/03/16Hybrid cloud media architecture for media communications
03/03/16System and method to improve self-service experience and optimize contact center resources
02/11/16Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
02/04/16Systems and methods for event routing and correlation
02/04/16Team workforce assignment
02/04/16Providing external application services with an existing private branch exchange media server
02/04/16System and guiding agents in an enterprise
01/21/16Indication of eye tracking information during real-time communications
01/21/16Systems and methods for speech analytics and phrase spotting using phoneme sequences
01/21/16Facilitating network authentication
01/21/16Method and system for a uniform resource identifier (uri) broker
01/07/16System and predicting meeting subjects, logistics, and resources
01/07/16Acoustic information transfer
01/07/16Layer 2 vpn service advertisement from access nodes to a core network
01/07/16System and managing resources in an enterprise
01/07/16Systems and methods for enhanced conference session interaction
12/31/15Systems and methods for presenting information extracted from one or more data sources to event participants
12/31/15Derivative network profile for customer interactions
12/31/15System and email management through detection and analysis of dynamically variable behavior and activity patterns
12/31/15System and efficient port and bandwidth utilization in setting up communication sessions
12/31/15Application sequencing for advanced communication features
12/31/15Method and augmenting communication sessions using contextual information
12/24/15Voice and video watermark for exfiltration prevention
Social Network Patent Pack
12/24/15Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
12/17/15System and information sharing in an enterprise
12/17/15System and enhancing information flow in an enterprise
12/17/15System and payment card industry compliance
12/17/15Conversation structure analysis
12/17/15Geo-spatial event processing
12/17/15System and routing work requests in an enterprise
12/10/15Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
12/10/15Mechanisms for handling sip glare across multiple dialogs
12/10/15System and managing customer interactions in an enterprise
12/10/15Optimization in workforce managment using work assignment engine data
12/03/15Graph database for a contact center
12/03/15Efficient state change support for hierarchical data models in a virtualized system
12/03/15System and providing agent assistance in contact centers
12/03/15Mechanism for creation and utilization of an attribute tree in a contact center
12/03/15Mechanism for avoidance in a graph based contact center
12/03/15Mechanism for adaptive modification of an attribute tree in graph based contact centers
12/03/15Mechanism for work assignment in a graph-based contact center
12/03/15System and routing work requests to a resource group of an enterprise
12/03/15System and contact center routing of a customer based on media capabilities
12/03/15Hybrid cloud encryption method
11/26/15Systems and methods for serving application specific policies based on dynamic context
11/26/15Firewall traversal for web real-time communications
11/19/15Method and system for determining occupancy of resources in a multimodal contact center
11/12/15Public non-company controlled social forum response method
11/12/15Dynamic customization of pluggable service by users
11/12/15Staff work assignment and allocation
11/12/15Public non-company controlled social forum response method
11/12/15On-demand robot acquisition of communication features

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by