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Avaya Inc patents


Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

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 new patent  Systems and methods for lifecycle management of limited duration knowledge in automated interaction systems

Information utilized in a contact center may be temporary. Facts may be directly verified (primary factor); however, contact centers may not have the resources to perform primary factor determinations. Validation factors may be utilized, such as by providing a customer of a contact center with a response and determining, based... Avaya Inc

 new patent  On-topic monitor

Contact centers comprise agents, human and automated, interacting with customers over a network to accomplish an objective for the interaction. While a blunt, factual exchange may appear to be the most expeditious means to accomplish the objective, often this is not the case. Humans often respond better when the interaction... Avaya Inc

 new patent  System and method to use location-aware dns responses as input to media relay selection for webrtc

A region specific proxy server receives a first request to establish a communication session from a communication device. The first request is based on an address of the region specific proxy server identified by a DNS server. The region specific proxy server generates and sends, to a media control service,... Avaya Inc

Video conference bridge setting sharing, pushing, and rationalization

A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to... Avaya Inc

Independent parallel interaction space instantiation

Systems and methods for creating a new multiparty interaction among a subset of a plurality of participants in an existing multiparty interaction from within the existing multiparty interaction are described, wherein the new multiparty interaction is established based on authentications, presentation materials, and/or settings of the existing multiparty interaction.... Avaya Inc

Create private interaction workspace

Systems and methods for creating a private interaction space within an existing multiparty interaction are described, wherein a subset of a plurality of participants in a multiparty interaction can establish a private interaction space in which the subset of the plurality of participants can continue to hear and observe communications... Avaya Inc

Queue organized interactive participation

Systems and methods for queue-based promotion within a multiparty interaction are described, wherein a participant in the multiparty interaction can join a promotion queue by making a promotion request, then be automatically promoted from an audience area of the multiparty interaction to a presentation area of the multiparty interaction based... Avaya Inc

Positional controlled muting

Systems and methods for controlling the privileges of participants in a multiparty interaction are described, wherein participants in the multiparty interaction are distributed among a plurality of areas, each area having different privileges, and further wherein a participant may obtain the privileges of another area by moving to the other... Avaya Inc

Synchronization of digital algorithmic state data with audio trace signals

Embodiments disclosed herein provide systems, methods, and computer readable media for synchronizing algorithmic state data with audio trace signals. In a particular embodiment, a method provides processing digital audio data linearly in the time domain using a digital audio processing algorithm. The method further provides determining the digital algorithmic state... Avaya Inc

System and efficient bandwidth allocation for forked communication sessions

A request for a communication session is received. For example, a request to establish a voice communication session is received. The system determines whether the request for the communication session is to be forked to a plurality of communication endpoints. If the communication session is to be forked, a highest... Avaya Inc

Bandwidth control in a network address translation (nat) environment

Embodiments disclosed herein provide systems and methods for controlling bandwidth across a network address translation (NAT) system. In a particular embodiment a method provides, identifying a first endpoint and a second endpoint to a communication session. The first endpoint is located within a domain of the NAT system and the... Avaya Inc

Securely onboarding virtual machines using a centralized policy server

In some implementations, a method can include determining a virtual machine (VM) inventory baseline of a system, including identifying VMs in a baseline configuration and generating a VM fingerprint for each VM in the inventory baseline, and detecting a user onboarded VM and moving the user onboarded VM to a... Avaya Inc

Public key infrastructure exchange using netconf for openflow enabled switches

Generating PKI credentials for authenticating a networking appliance attempting to attach to a network includes: receiving a certificate signing request (CSR) from the networking appliance, wherein the CSR comprises credential data associated with an identity of the networking appliance; generating an appliance certificate based on the credential data and a... Avaya Inc

Certificate-based dual authentication for openflow enabled switches

Authenticating a networking appliance attempting to attach to a network includes receiving a request from the networking appliance to attach to the network, wherein the request comprises credential data associated with the networking appliance and a certificate authority (CA) certificate associated with the computer; receiving at least one value associated... Avaya Inc

Customer-centric workflow for initial on-boarding of an openflow enabled switch

Authenticating a networking appliance attempting to attach to a network includes receiving at least one value associated with an identity of the networking appliance; receiving a certificate signing request (CSR) from the networking appliance, wherein the CSR comprises credential data associated with the identity of the networking appliance; and generating... Avaya Inc

Organizing speech search results

A method, system, and phonetic search engine are described that enable phonetic searches to have increased relevancy to the searcher. Specifically, phonetic searches on a database containing phonetically-searchable content can have one or more phonetically-confusable terms included therein, thereby creating search results that more faithfully reflect the search terms used... Avaya Inc

Maintenance of feature settings across multiple user systems on a communication

Embodiments disclosed herein provide systems, methods, and computer readable media for maintaining feature settings across user systems. In a particular embodiment, a method provides, in a first user system having a first feature set, exchanging communications for a communication session using first settings of features in the first feature set.... Avaya Inc

Identifying information pertinent to an emergent event through social media postings

Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the... Avaya Inc

Secure application attachment

To secure an application, a request to establish a communication session with a client is received from the application, at a server. The server sends the request to establish the communication session to the client. The request to establish the communication session generates a request for a user to approve... Avaya Inc

Visitor access management

Methods, systems and computer readable media for managing access of visitors to a facility are described.... Avaya Inc

System and dynamic light adjustment in video capture

A video-enabled communication system includes a camera to acquire an image of a local participant during a video communication session and a control unit that selects a lighting configuration for the local participant to be captured by the camera for provision to a remote endpoint for display to another participant.... Avaya Inc

Validating strength values for account security questions

A device, system, and method validates strength values for security questions associated with an online account. The method performed by an online service server includes receiving a security question data from a user device, the security question data being utilized for a user authentication to access an account of a... Avaya Inc

Smartphone fraud-proof authorization and authentication for secure interactions

Mobile devices and other devices used in transactions or interactions with other computer systems can be identified by an abstract composite of information unique to the device. For example, the device can record and store when a user first started the device (a date and time of first use), how... Avaya Inc

Temporary control of components using location based grants

A device, system, and method gives temporary control of a user device using location based grants. The method performed by a control server of a third party is performed when the user device is in a predetermined area. The method includes transmitting authentication data to the user device, the authentication... Avaya Inc

Dynamic session classification

A request to establish a communication session between the first communication endpoint and a second communication endpoint is received. For example, the request may be a Session Initiation Protocol (SIP) INVITE message to establish a voice communication session. A security classification for the communication session is determined. For example, the... Avaya Inc

Locating user devices in enterprises

A device, system, and method locates user devices in enterprises. The method performed by an enterprise server of an enterprise includes receiving contact data from an emergency services device, the contact data comprising location related data of a user device and identification data of the user device. The method includes... Avaya Inc

Command and control of a user-provided robot by a contact center

Robotic customer service agents are provided such that, when properly configured, they are operable to perform a customer service task. A contact center may dispatch a robot, an accessory for a customer-owned robot, or instructions to transform an unconfigured robot, such as a generic robot, into a configured robot operable... Avaya Inc

Movement and interaction verification

Robotic customer service agents may require verification of a human. The verification may be of the identity of the human and/or a capability of the human. If verified, the robot operates in a verified mode and otherwise operates in a non-verified mode. The robot performs a customer service task in... Avaya Inc

Service robot assessment and operation

A customer service robot may be selected, or configured, to address a particular work item. Robots may comprise different functionality due to absent software or hardware or due to existent but worn or non-compliant components. A particular work item may have several means of resolution. A particular resolution path is... Avaya Inc

Service robot communication systems and system self-configuration

A service robot is provided to communicate with other devices of a service location, such as another robot. A first and second robot may be tasked with performing a customer service task requiring a physical interaction. The first robot may determine that the second robot lacks instructions to perform the... Avaya Inc

Operational parameters

A customer service robot may be limited to a maximum physical ability, such as speed of travel, speed of a robotic arm, etc. However, certain customers may be uncomfortable with a robot operating at the maximum capacity. Accordingly, a customer may have an attribute associated with a performance-limiting criteria. The... Avaya Inc

Command and control of a robot by a contact center with third-party monitoring

Acceptance of robotic service agents may be improved if robots are compliant with a monitoring program of a third party. A robot may be allowed to perform certain operations if monitored or prevented from such operations if unmonitored. If authorized, a robot may be able to perform certain operations unmonitored;... Avaya Inc

Authentication

Robotic customer service agents are provided such that, when properly authenticated, they are operable to perform a customer service task. A contact center may dispatch a robot, an accessory for a customer-owned robot, or instructions to transform an unconfigured robot, such as a generic robot, into a configured robot operable... Avaya Inc

Security

A robotic customer service agent (“robot”) is provided to a service location. The robot may present a number of security concerns that, whether realized or not, present barriers to acceptance. A robot is provided that is determined to be in compliance with a security criteria. The security criteria may be... Avaya Inc

Systems and methods for allocating agent resources in a contact center

Allocating agent resources in a contact center including receiving a new contact at the contact center and instantiating a contact object corresponding to the new contact. A first set of information is received by the contact center, and a first unmanned aerial vehicle (UAV) is selected for deployment to a... Avaya Inc

10/05/17 / #20170286916

Communication systems for multi-source robot control

A service robot may be autonomous, with respect to a portion of a customer service task, and coordinated, with respect to another portion of a customer service task. A resource, such as another robot or an agent (human or automated), may monitor or interact with the robot and, in such... Avaya Inc

10/05/17 / #20170289200

Call preservation for multiple legs of a call when a primary session manager fails

In response to a failure of a SIP dialog between a first communication endpoint and a first communication application (i.e., when a session manager fails), a first Session Initiation Protocol (SIP) INVITE with replaces header message received from the first communication endpoint. The first SIP INVITE with replaces header message... Avaya Inc

10/05/17 / #20170289201

Session initiation protocol call preservation based on a network failure

To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a... Avaya Inc

10/05/17 / #20170289785

Detecting bluetooth low energy (ble) beacons using wifi

Communication information is received from a Wireless Fidelity (“WiFi”) interface. The WiFi interface may receive WiFi information from a WiFi endpoint and/or BLE beacons from a Bluetooth device. The reason a WiFi device can receive BLE beacons is because WiFi channels and BLE beacon frequencies overlap. The BLE beacon may... Avaya Inc

10/05/17 / #20170289944

Zero touch attachment of devices to a spb network

Methods, systems and computer readable media for zero touch attachment of devices, such as Internet of Things (IoT) devices, to an SPB network are described.... Avaya Inc

09/28/17 / #20170276495

Interfacing emergency events with map/routing software to re-route non-emergency traffic to create paths for emergency vehicles

A Public Safety Access Point (PSAP) or other system can receive an emergency event. Based on information associated with the emergency event, the PSAP can determine which emergency vehicle can respond to the event. The PSAP may then determine an origination point, a destination, and a route that will be... Avaya Inc

09/28/17 / #20170277684

Sign language communication with communication devices

Implementations enable conversations between operators of communication devices who use sign language and other operators who don't. A method may include receiving images of first sign language gestures captured by a camera of a first communication device, converting the first sign language gestures into first text, transmitting the first text... Avaya Inc

09/28/17 / #20170279765

Extending network address lifetime when address system is unavailable

Embodiments disclosed herein provide systems, methods, and computer readable media for extending the lifetime of a network address when an address system is unavailable. In a particular embodiment, a method provides, upon determining that a first network address for a network element has reached a preferred lifetime for the first... Avaya Inc

09/28/17 / #20170279860

Web collaboration presenter sharing status indicator

Methods and systems are provided for automatically determining whether participant devices in a collaborative communication session are synchronized with content shared by a presenting device. The methods and systems present an indication to a presenting device regarding a status of each participant device. The indication may include an interactive display... Avaya Inc

09/28/17 / #20170280099

Automatic expansion and derivative tagging

Methods and systems are provided for automatically generating expanded and derivative tags associated with digital content. The methods and systems provide multi-dimensional, layered tagging with stored audio/video conference contents, creating relationships and a tag network between links and nodes in a communication system.... Avaya Inc

09/14/17 / #20170262787

Negotiation of a future communication by use of a personal virtual assistant (pva)

Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options... Avaya Inc

09/14/17 / #20170264611

System and securing account access by verifying account with email provider

Methods and systems are provided for automatically securing account access by verifying account information with an email provider. The methods and systems automatically determine whether provided login identification and account information, in the form of an email address, is valid by a server requesting validation information from the email server... Avaya Inc

09/14/17 / #20170264650

Automatic configuration of endpoint communication devices to set up a voip network

Implementations relate to automatic configuration of endpoint communication devices to set up a communication network such as a VOIP network. In some implementations, a method includes a server receiving an extension request for device extension from an endpoint communications device connected to a communication network, mapping an identifier for the... Avaya Inc

09/07/17 / #20170257709

Signal to noise ratio using decentralized dynamic laser microphones

A communication system includes a processor and a computer readable medium, coupled with the processor, comprising instructions that program the processor to: cause an electromagnetic emitter to irradiate a location on a selected object in proximity to a speaker; determine, from radiation reflected by the selected object at the irradiated... Avaya Inc

08/31/17 / #20170249557

Predictive analytics and services

A device, system, and method use predictive analytics based on an application-centric approach. The method includes receiving a request from an interactive application interacting with a user utilizing a user device for action data indicating an action to be taken by the interactive application during a session with the user... Avaya Inc

08/31/17 / #20170250956

Dynamic firewalls and forensic gateways

A security event that is associated with one or more communication devices is detected. For example, the security event may be an unexpected change in data being sent from a communication device outside an enterprise. In response to detecting the security event, a Virtual Service Network (VSN) is created that... Avaya Inc

08/31/17 / #20170251027

Emergency call back for session initiation protocol sessions

An Address Resolution Protocol (ARP) process receives a first Internet Protocol (IP) address that is associated with a Media Access Control (MAC) address of a communication endpoint. A first Session Initiation Protocol (SIP) INVITE for an emergency call request is received from the communication endpoint. The ARP process receives a... Avaya Inc

08/31/17 / #20170251105

Emergency call back for remote workers

A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received... Avaya Inc

08/24/17 / #20170244633

Mobile endpoint network interface selection using merged policies

Methods, systems and computer readable media for mobile endpoint network interface selection using merged policies.... Avaya Inc

08/24/17 / #20170245191

Media degradation recovery during a communication session

Embodiments disclosed herein provide systems, methods, and computer readable media for recovering from media degradation during a communication session. In a particular embodiment, a method provides, during a communication session between a first user system operated by a first user and a second user system operated by a second user,... Avaya Inc

08/17/17 / #20170235566

System and efficient software replication

Systems and methods of efficient software replication are provided. This is accomplished by a first communication device that determines if a second communication device needs to have a software upgrade. In response to determining that the second communication device needs to have the software upgrade, the software upgrade is downloaded... Avaya Inc

08/10/17 / #20170230373

Captive portal having dynamic context-based whitelisting

Methods, systems and computer readable media for a captive portal having dynamic, context-based whitelisting are described.... Avaya Inc

08/03/17 / #20170219240

Method and a fan auto adaptive noise

The disclosure is related to a cooling system that includes a thermal sensor to determine a temperature in an interior of the computational device, a sensor to determine at least one of a noise level in proximity to the computational device or a presence or absence of a human user... Avaya Inc

08/03/17 / #20170223103

Automated mirroring and remote switch port analyzer (rspan)/ encapsulated remote switch port analyzer (erspan) functions using fabric attach (fa) signaling

A method and apparatus for automated mirroring is presented. In a particular embodiment of a method for automated mirroring, a Network Device running as a Fabric Attach (FA) Server receives an FA Type Length Value (TLV) from an Access Device running as a FA proxy or client. The Access Device... Avaya Inc

08/03/17 / #20170223104

Automated mirroring and remote switch port analyzer (rspan)/ encapsulated remote switch port analyzer (erspan) functions using fabric attach (fa) signaling

A method and apparatus for automated mirroring is presented. A network device running as a Fabric Attach (FA) server configured to mirror traffic to a Remote Switch Port Analyzer (RSPAN) Virtual Local Area Network (VLAN), issues an FA Type Length Value (TLV) on its uplink to the FA server. The... Avaya Inc

07/27/17 / #20170214650

Integration of real-time and non-real-time communications

First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in... Avaya Inc

07/27/17 / #20170214779

Dynamic agent greeting based on prior call analysis

A contact center, communication system, and method are disclosed. An illustrative contact center includes a conversational analysis engine that is applied to media exchanged between a customer and a first agent during a first interaction and determines a context of the first interaction. The illustrative contact center further includes a... Avaya Inc

07/20/17 / #20170205979

Embedded collaboration with an application executing on a user system

Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides... Avaya Inc

07/20/17 / #20170208130

Inter domain instant messaging bridge

A request to establish an IM session is received. For example, a Session Initiation Protocol (SIP) INVITE message is received. The request is to an Address of Record (AoR) that has two or more associated communication endpoints on different IM systems. The request is forked to the two or more... Avaya Inc

07/13/17 / #20170201440

Dissemination of quality of service information in a distributed environment

A request to subscribe to QoS information is received from a monitoring element. A monitoring element may be a centralized communication system, such as a Private Branch Exchange (PBX). The QoS information is from a plurality of network elements at a plurality of locations. A network element may be, for... Avaya Inc

Patent Packs
07/06/17 / #20170193505

Secondary validation for fraud prevention

Banks and other financial institutions struggle to determine when to authorize and when to deny a transaction, such as credit card transactions, for customers. Customers, such as those who travel infrequently or otherwise make purchases at unusual locations, may have transactions denied at such locations. Conversely, stolen credit cards or... Avaya Inc

06/29/17 / #20170185945

Dynamic interaction pacing

Contact centers often balance the business needs to efficiently operate with the objective of providing timely service to customers interacting with the contact center. Often contact centers are unable to connect customers to live agents without a period of hold time, usually to wait for an agent to become available.... Avaya Inc

06/29/17 / #20170186419

System and dynamic asr based on social media

System and method to adjust an automatic speech recognition (ASR) engine, the method including: receiving social network information from a social network; data mining the social network information to extract one or more characteristics; inferring a trend from the extracted one or more characteristics; and adjusting the ASR engine based... Avaya Inc

06/22/17 / #20170178040

Matching deployable resources with available tasks based on personal information obtained from wearable devices

Matching deployable resources with available tasks based on personal information obtained from wearable devices is disclosed. A processor-based controller receives permission from each of a plurality of deployable resources to receive personal information from the respective deployable resource. The controller next automatically receives personal information from each of the plurality... Avaya Inc

06/22/17 / #20170178051

Selecting deployable resources based on personal information obtained from wearable devices

Selecting deployable resources based on personal information obtained from wearable devices is disclosed. A processor-based controller automatically determines a contact load parameter and a contact load threshold for a contact center. If the contact load parameter for the contact center exceeds the contact load threshold, the controller automatically selects one... Avaya Inc

06/22/17 / #20170180058

Acoustic information transfer

Embodiments disclosed herein provide systems and methods for acoustically transferring information between systems. In a particular embodiment, a method provides identifying information for acoustic transfer and determining an amount of time corresponding to the information. The method further provides acoustically transmitting a signal at a first time and, upon the... Avaya Inc

06/22/17 / #20170180371

Authorizing deployable resources based on personal information obtained from wearable devices

Authorizing deployable resources based on personal information obtained from wearable devices is disclosed. A processor-based controller automatically receives personal information about a deployable resource via a wearable device configured to be worn by the deployable resource. The personal information is based on information determined by the wearable device while the... Avaya Inc

06/22/17 / #20170180554

Optimal resource and channel selection

A method, a device and a system selects an optimal resource and/or channel. The device of a contact center receives transaction data and interaction data corresponding to a transaction between the contact center and a user device. The transaction data includes one of a current resource being utilized for the... Avaya Inc

06/15/17 / #20170171059

Configuration of networks using switch device access of remote server

Implementations relate to configuration of networks using switch device access of a remote server. In some implementations, a method includes sending a request from an edge configuration device to an access control server, where the request requests shortest path bridging (SPB) configuration information for a detected end device connected to... Avaya Inc

06/15/17 / #20170171384

Call log management for multiple communication devices using the same address of record

A request to establish a communication is received. For example a request to establish a voice communication is received. The request can be forked to a plurality of communication devices based on an address of record. The address of record is an address associated with multiple communication devices of the... Avaya Inc

06/08/17 / #20170163422

Quality of service for web real-time communication networks

A request to establish an encrypted media stream is received, by an edge server, for a Web Real-Time Communication (WebRTC) communication session between a first browser, and a second browser or gateway. The edge server is a boundary device between a first network and a second network. The edge server... Avaya Inc

06/01/17 / #20170155589

Route optimization using measured congestion

A flow based routing method and apparatus selects a path from a plurality of different paths for assignment to a flow. The path is selected based on traffic performance measurements which identify relative congestion and performance of the different paths, so that traffic flows can be diverted away from network... Avaya Inc

05/25/17 / #20170148036

Sharing virtual business venues and feedback with social connections

Associating callers of a contact center with their social media identity may provide mutual benefits to the caller and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing... Avaya Inc

05/25/17 / #20170149969

Electronic communication routing based data accuracy

An electronic communication is received from a first communication device by a multi-tasking operating system. For example, a customer has entered a service request at a web site, which is received by the multi-tasking operating system. The electronic communication comprises a plurality of items of information associated with a service... Avaya Inc

05/25/17 / #20170149971

On-call sharing of social media context and content

Associating customers of a contact center with their social media presence may provide mutual benefits to the customer and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing... Avaya Inc

Patent Packs
05/25/17 / #20170149972

Establishing a social connection with a business during a conversation

Associating callers of a contact center with their social media identity may provide mutual benefits to the caller and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing... Avaya Inc

05/18/17 / #20170140543

Semi-background replacement based on rough segmentation

A telecommunication device includes an image capture system that captures an image of a local participant in a telecommunication session, the image comprising foreground and background images defined by plural pixels, each of the pixels having a pixel magnitude related to a sample of the image at a spatial location... Avaya Inc

05/18/17 / #20170142111

Accessing local information based on a browser session

When a user is attempting to access a server application, a challenge is received, in a browser, for a one or more login credentials to access a server application (e.g., a web page). For example, a user is requested to provide a user name and password to login to the... Avaya Inc

05/18/17 / #20170142128

Temporary access of a user profile

A user profile is temporarily accessed by an accessor. A method performed by the accessor of a contact center includes receiving access data. The access data includes a user identifier for a user, an identifier identifying a third party having profile data of the user, and a user-predefined condition which... Avaya Inc

05/18/17 / #20170142371

Background replacement based on attribute of remote user or endpoint

A telecommunication device includes an image capture system that captures an image of a local participant in a telecommunication session, the image comprising foreground and background images defined by plural pixels, each of the pixels having a pixel magnitude related to a sample of the image at a spatial location... Avaya Inc

05/11/17 / #20170133036

Enhancement of audio captured by multiple microphones at unspecified positions

Embodiments disclosed herein provide systems, methods, and computer readable media for steering a camera and enhancing audio captured by microphones at unspecified positions. In a particular embodiment, a method provides receiving audio captured by the plurality of microphones at a location and receiving video captured of a scene that includes... Avaya Inc

05/11/17 / #20170135034

Elastic wireless control plane

One or more implementations can include methods, systems and computer readable media for elastic wireless control planes. In some implementations, the method can include evaluating one or more elastic wireless control plane mode factors, and partitioning each of a plurality of access points into one of an active mode group... Avaya Inc

05/04/17 / #20170126495

Configuration of networks using client device access of remote server

Implementations relate to configuration of networks using client device access of a remote server. In some implementations, a method includes requesting a management server from an end device for shortest path bridging (SPB) configuration information for the end device to communicate on an SPB network, where the end device communicates... Avaya Inc

05/04/17 / #20170126725

Selective traffic analysis at a communication network edge

Embodiments disclosed herein provide systems and methods for recording for analyzing traffic at an edge of a communication network. In a particular embodiment, a method provides processing a first portion of data packets directed into the communication network from outside of the communication network to determine whether a first sampling... Avaya Inc

04/27/17 / #20170116991

Source-based automatic speech recognition

Recognizing a user's speech is a computationally demanding task. If a user calls a destination server, little may be known about the user or the user's speech profile. The user's source system (device and/or server) may have an extensive profile of the user. As provided herein, a source device may... Avaya Inc

04/27/17 / #20170118259

Tagging content for automatic inclusion in a future presentation

Often it is desirable to present content (e.g., documents, websites, etc.) in a conference or meeting. Presenters may encounter relevant content at various times prior to the conference. Tracking content to be used in a presentation (e.g., conference, meeting, journal, etc.) is more easily facilitated by allowing a user to... Avaya Inc

04/27/17 / #20170118341

Device, system, and optimizing active transactions of an agent

A device, system, and method optimizes active transactions of an agent. The method performed using a prioritizing device of a contact center includes determining a first priority value of an incoming transaction, the incoming transaction included in a user request received by the contact center, the incoming transaction requiring utilization... Avaya Inc

04/20/17 / #20170109351

Stateful tags

Tagging media streams allows topics and other items of interest to be readily identified. As provided herein, stateful tags are provided, which comprise a value determined from a link to another data source, such as a calendar, inventory, accounting, project management, or other application. Media streams, such as audio/video confines,... Avaya Inc

04/20/17 / #20170111323

Mitm proxy having client authentication support

Methods, systems and computer readable media for a MiTM proxy that supports client authentication are described.... Avaya Inc

04/20/17 / #20170111407

Reestablishment of session initiation protocol (sip) dialogs

A communication session is established between a first communication device and a second communication device. The communication session comprises a first dialog between an application server and the first communication device. The first communication device uses a first network address in the first dialog. In response to an event, such... Avaya Inc

04/20/17 / #20170111613

Multi-stream video switching with selective optimized composite

A method of facilitating a multi-participant communication session with an efficient use of network bandwidth and processing resources is described. The processing resources are made available to the session participants via a switching fabric and composites of less active session participants can be used to minimize the bandwidth utilization between... Avaya Inc

04/13/17 / #20170103222

Access to a wearable computing system using randomized input origins

Embodiments disclosed herein provide systems, methods, and computer-readable media for accessing a wearable computing system using randomized input origins for user login. In a particular embodiment, a method provides presenting a user with a first origin on which user login information is based, wherein the first origin is randomly selected... Avaya Inc

04/06/17 / #20170097965

Processor and data storage enabling efficient data reporting

Even with modern high-speed processors and bandwidth, many systems implement intensive data reporting components that tax resources. Even very small improvements in reporting efficiencies can result in significant cost and resource savings, as well as improvements in the performance of such resources. Recording facts (e.g., events) with a standardized time... Avaya Inc

04/06/17 / #20170097971

Managing contact center metrics

A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer... Avaya Inc

04/06/17 / #20170098282

Social media integration in omni-channel customer issue resolution

Customers may use a number of channels to communicate with a business or other organization. If a customer initially posts an issue on social media and, before seeing a response, initiates a communication via a different channel (e.g., telephone call, email, etc.) to address the same issue, duplicative efforts may... Avaya Inc

04/06/17 / #20170099323

High availability take over for in-dialog communication sessions

When a communication session is established, a primary sequenced application is sequenced into the communication session. At some point, the primary sequenced application fails. Before the communication session has been reestablished, an in-dialog message is received for the first communication session. In response to determining that the primary sequenced application... Avaya Inc

04/06/17 / #20170099389

Outbound internal calls initiated on behalf of a group of users

Individuals often place calls on behalf of a group or collection of individuals. As provided herein, a caller may access or establish a group number to be presented to a callee. The callee then receives the call, such as by answering, caller identifier display, etc., and may wish to return... Avaya Inc








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