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Avaya Inc
Avaya Inc_20100107
Avaya Inc_20131212
Avaya Inc_20100121


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Avaya Inc patents

Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors

Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016019126206/30/16  new patent  Selective multicast
22016019165506/30/16  new patent  Interactive contact center menu traversal via text stream interaction
32016017932306/23/16 In-place web communications related to content of a webpage
42016018027706/23/16 Automated responses to projected contact center agent fatigue and burnout
52016018264306/23/16 Enhanced privacy and agent control in a co-browsing session
62016018271806/23/16 Contact center administration via text stream interaction
72016018271906/23/16 Skill change and routing correction
82016017369406/16/16 System and managing resource selection in an enterprise
92016016492906/09/16 Control for content channel in web real-time communication
102016016505206/09/16 Automatic contact center expansion and contraction
112016015517206/02/16 System and providing customer service help
122016015673906/02/16 Services versioning
132016014971405/26/16 Shortest path bridging (spb) - protocol-independent multicast (pim) interactions on a backbone edge bridge (beb) acting as a multicast boundary router interfacing with a pim network
142016014971505/26/16 Protocol-independent multicast (pim) snooping for a shortest path bridging multicast (spbm) network
152016014998505/26/16 System and end-to-end rtcp
162016015002905/26/16 Service discovery using a location database
172016015008405/26/16 System and managing resources
182016015008505/26/16 System and managing allocation of resources
192016015008705/26/16 System and method to use predicted agent state to optimize selection strategy
202016015034005/26/16 Immersive 3d sound space for searching audio
212016014254505/19/16 System and method to detect and correct ip phone mismatch in a contact center
222016014254605/19/16 System and keyword-based notification and delivery of content
232016014259105/19/16 System and managing transmission of data between two devices
242016013461105/12/16 Skill-based secure dynamic contact center agent access
252016013505205/12/16 Rogue ap detection
262016012755605/05/16 System and selecting an agent in an enterprise
272016012565205/05/16 Augmented reality supervisor display
282016012719705/05/16 Network discovery optimization using supplemental information published by devices
292016012728205/05/16 System and adding an anonymous participant to a chat session
302016012731105/05/16 Reclaiming leased ip addresses in wireless networks
312016012754405/05/16 Contact center interactive text stream wait treatments
322016012755305/05/16 System and managing resources of an enterprise
332016012755705/05/16 System and agent selection in an enterprise
342016012801805/05/16 Wifi device zoning using micro-location data
352016011947004/28/16 System and providing social caller id and caller rating on web calls
362016011247104/21/16 Method and dynamic device pairing
372016011247204/21/16 System and managing communication sessions
382016011253904/21/16 Services versioning
392016011256204/21/16 Caller authentication
402016011256704/21/16 Speech analytics: conversation timing and adjustment
412016011256804/21/16 System and selecting agents to improve call routing
422016010409804/14/16 Contact center delivery in-building homing service
432016010554304/14/16 Codec sequence detection
442016010563804/14/16 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
452016010556604/14/16 Conference call question manager
462016009866304/07/16 Agent quality and performance monitoring based on non-primary skill evaluation
472016009866504/07/16 Flowing skill request vectors to workforce hiring tools
482016009899904/07/16 Audio search using codec frames
492016009985004/07/16 Abstract activity counter
502016010005904/07/16 Agent non-primary skill improvement training method
512016009998604/07/16 System and concurrent electronic conferences
522016009441103/31/16 System and optimizing performance of agents in an enterprise
532016009447503/31/16 Audio power based media bandwidth management
542016009448903/31/16 L2 redirection in multi-chassis lag environments
552016009455703/31/16 User authentication for proxy-configured clients in captive portal environments
562016009460603/31/16 Segmented video codec for high resolution and high frame rate video
572016008783603/24/16 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
582016008786603/24/16 Adaptive management of a media buffer
592016008057003/17/16 System and guiding agents in an enterprise over aggregated interactions
602016007269303/10/16 Client-server communication evaluation and diagnostic tool
612016007295003/10/16 Server for providing enhanced services to contact center agents
622016007305403/10/16 System and determining conference participation
632016006295303/03/16 Eye control of a text stream
642016006562303/03/16 Hybrid cloud media architecture for media communications
652016006573803/03/16 System and method to improve self-service experience and optimize contact center resources
662016004237102/11/16 Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
672016003432202/04/16 Systems and methods for event routing and correlation
682016003484102/04/16 Team workforce assignment
692016003686402/04/16 Providing external application services with an existing private branch exchange media server
702016003697502/04/16 System and guiding agents in an enterprise
712016001888801/21/16 Indication of eye tracking information during real-time communications
722016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
732016002109701/21/16 Facilitating network authentication
742016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
752016000500501/07/16 System and predicting meeting subjects, logistics, and resources
762016000652001/07/16 Acoustic information transfer
772016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
782016000687101/07/16 System and managing resources in an enterprise
792016000677601/07/16 Systems and methods for enhanced conference session interaction
802015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
812015037952712/31/15 Derivative network profile for customer interactions
822015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
832015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
842015038180212/31/15 Application sequencing for advanced communication features
852015038180312/31/15 Method and augmenting communication sessions using contextual information
862015037303212/24/15 Voice and video watermark for exfiltration prevention
872015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
882015036343112/17/15 System and information sharing in an enterprise
892015036373612/17/15 System and enhancing information flow in an enterprise
902015036378912/17/15 System and payment card industry compliance
912015036413012/17/15 Conversation structure analysis
922015036413412/17/15 Geo-spatial event processing
932015036534212/17/15 System and routing work requests in an enterprise
942015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
952015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
962015035846312/10/15 System and managing customer interactions in an enterprise
972015035846812/10/15 Optimization in workforce managment using work assignment engine data
982015034742112/03/15 Graph database for a contact center
992015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
1002015035043012/03/15 System and providing agent assistance in contact centers
1012015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
1022015035043212/03/15 Mechanism for avoidance in a graph based contact center
1032015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
1042015035044012/03/15 Mechanism for work assignment in a graph-based contact center
1052015035044212/03/15 System and routing work requests to a resource group of an enterprise
1062015035044512/03/15 System and contact center routing of a customer based on media capabilities
1072015034805012/03/15 Hybrid cloud encryption method
1082015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
1092015034131211/26/15 Firewall traversal for web real-time communications
1102015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
1112015032480511/12/15 Public non-company controlled social forum response method
1122015032699311/12/15 Dynamic customization of pluggable service by users
1132015032472711/12/15 Staff work assignment and allocation
1142015032480511/12/15 Public non-company controlled social forum response method
1152015032662111/12/15 On-demand robot acquisition of communication features
1162015032672211/12/15 Contact center replay
1172015031930711/05/15 Identifying escalation events in communication sessions
1182015031930511/05/15 Speech analytics: conversation timing and adjustment
1192015030179810/22/15 Binary-caching for xml documents with embedded executable code
1202015030286810/22/15 Conversation quality analysis
1212015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
1222015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
1232015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
1242015030449210/22/15 Communications arbitrator
1252015030249910/22/15 Kiosk escalation
1262015029602910/15/15 Network service type and mode advertisement
1272015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
1282015028706210/08/15 Personalized customer surveys
1292015028703910/08/15 Live assist
1302015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
1312015027116909/24/15 Authentication of client devices in networks
1322015027101609/24/15 Configuration of networks with server cluster device
1332015027101709/24/15 Configuration of networks using switch device access of remote server
1342015027102209/24/15 Configuration of networks using client device access of remote server
1352015027116909/24/15 Authentication of client devices in networks
1362015026175609/17/15 Mechanism for computing and using contextualized social media scores
1372015026223709/17/15 Location sensing and response for mobile messaging
1382015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
1392015026417609/17/15 Location enhancements for mobile messaging
1402015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
1412015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
1422015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
1432015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
1442015023502108/20/15 Distribution of ephemeral extension to communication sessions
1452015023704708/20/15 Authentication frequency and challenge type based on application usage
1462015023720708/20/15 Call center customer service kiosk
1472015023008608/13/15 Authentication based on geo-location history
1482015022036808/06/15 Data and state threading for virtualized partition management
1492015022267108/06/15 Call context conveyance
1502015022129908/06/15 Speech analytics with adaptive filtering
1512015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
1522015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
1532015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
1542015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
1552015021546307/30/15 Agent rating prediction and routing
1562015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
1572015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
1582015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
1592015020793807/23/15 System and selecting agent in a contact center for improved call routing
1602015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
1612015020793507/23/15 Setup application for generating custom code
1622015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
1632015019973207/16/15 System and providing customer service help
1642015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
1652015020107307/16/15 Intelligent/selective coverage mechanism
1662015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1672015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1682015019541107/09/15 System and providing intelligent and automatic mute notification
1692015018720307/02/15 Method and system for alerting contactees of emergency event
1702015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1712015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1722015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1732015017866006/25/15 System and automated optimization of operations in a contact center
1742015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1752015018103806/25/15 System and driving a virtual view of agents in a contact center
1762015018140806/25/15 Predictive client vlan extension
1772015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1782015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1792015018091906/25/15 Active talker activated conference pointers
1802015018103906/25/15 Escalation detection and monitoring
1812015017015206/18/15 System and providing actionable input based on social media
1822015017023606/18/15 System and authenticating an agent
1832015017214506/18/15 Impact prediction of social media interaction
1842015016121606/11/15 Anti-trending
1852015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1862015016336106/11/15 Inbound contact center call disconnect buffer
1872015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1882015015663006/04/15 Securing mdns in enterprise networks
1892015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1902015014917205/28/15 Word cloud audio navigation
1912015013830205/21/15 System and not displaying duplicate images in a video conference
1922015013830205/21/15 System and not displaying duplicate images in a video conference
1932015013904505/21/15 Call transfer with network spanning back-to-back user agents
1942015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1952015013940905/21/15 Contact advocate
1962015013941505/21/15 Aggregated multi-topic agent desktop
1972015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1982015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1992015014293305/21/15 Self-configuring dynamic contact center
2002015013941605/21/15 Pseudo agent matching
2012015013150105/14/15 Elastic wireless control plane
2022015013166205/14/15 Multi-threaded multi-path processing
2032015013309205/14/15 System and high-quality call recording in a high-availability environment
2042015013432505/14/15 Deep language attribute analysis
2052015013509605/14/15 System and displaying context-aware contact details
2062015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
2072015013089205/14/15 Method and system for video conference snapshot presence
2082015012494505/07/15 System, authenticating calls
2092015012495405/07/15 Strategy pairing
2102015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
2112015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2122015012805805/07/15 System and predictive actions based on user communication patterns
2132015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
2142015011574104/30/15 Ac power over ethernet
2152015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
2162015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
2172015012090404/30/15 Variable capture between applications
2182015012094404/30/15 Sip anchor points to populate common communication logs
2192015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2202015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
2212015010940304/23/15 Selective recording of high quality media in a videoconference
2222015011026104/23/15 Context sensitive, cloud-based telephony
2232015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
2242015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
2252015010367404/16/15 Network loop prevention
2262015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
2272015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
2282015010679804/16/15 Sharing dynamic variables in a high availability environment
2292015009637504/09/15 Device proximity detection
2302015009844304/09/15 Mobility integration with fabric enabled network
2312015009846704/09/15 Quality of service aware hybrid multicast networks
2322015009856004/09/15 System and automated assignment of monitoring in a contact center
2332015010094004/09/15 System and prioritizing and remediating defect risk in source code
2342015009791504/09/15 Adjusting video layout
2352015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
2362015009259204/02/15 Enabling encapsulation in networks
2372015009293404/02/15 System and coordinated call-back revocation
2382015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
2392015009508104/02/15 Stackable strategies
2402015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
2412015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
2422015009544904/02/15 Message transmission in networks
2432015009546704/02/15 Enabling configuration in networks
2442015009558204/02/15 Method for specifying packet address range cacheability
2452015008573303/26/15 Link-local multicast in wlan deployments
2462015008574503/26/15 Plan-assisted wireless access point configuration
2472015008587403/26/15 Provisioning sip-based remote vpn phones
2482015008878403/26/15 System and message thread management
2492015008904403/26/15 Client location discovery

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by