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Avaya, Inc. patents


      
Recent patent applications related to Avaya, Inc.. Avaya, Inc. is listed as an Agent/Assignee. Note: Avaya, Inc. may have other listings under different names/spellings. We're not affiliated with Avaya, Inc., we're just tracking patents.

ARCHIVE: New 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya, Inc.-related inventors



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Answer based agent routing and display method

Search recent Press Releases: Avaya, Inc.-related press releases
Count Application # Date Avaya, Inc. patents (updated weekly) - BOOKMARK this page
12014026971909/18/14 new patent  In-band management using l2 addresses over b-vlan in an spbm network
22014027010409/18/14 new patent  System and method for recording calls in a webrtc contact center
32014027012709/18/14 new patent  Shared lock control
42014027013409/18/14 new patent  Agent statistics by location
52014027013609/18/14 new patent  Adaptive thresholding
62014027013709/18/14 new patent  Global logging and analysis system
72014027013809/18/14 new patent  Secret transfers in contact centers
82014027014309/18/14 new patent  Method and system for serving customers in a contact center
92014027014409/18/14 new patent  Public safety answering point language detection
102014027014509/18/14 new patent  Answer based agent routing and display method
112014027846509/18/14 new patent  Method, apparatus, and system for providing health monitoring event anticipation and response
122014027895109/18/14 new patent  System and method for identifying and engaging collaboration opportunities
132014028098709/18/14 new patent  Application programming interface enabling communication features for different communication protocols
142014028099509/18/14 new patent  Browser-based communications enhanced with enterprise communication features
152014028261909/18/14 new patent  Method, apparatus, and system for providing and using multi-protocol eventing
162014028290309/18/14 new patent  Managing identity provider (idp) identifiers for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
172014025367109/11/14Systems and methods to duplicate audio and visual views in a conferencing system
182014025477509/11/14System and method for assisting agents of a contact center
192014025477609/11/14System and method for managing a contact center
202014025478509/11/14Dynamic device pairing with control session establishment
212014025479009/11/14System and method for selecting agent in a contact center for improved call routing
222014025589509/11/14System and method for training agents of a contact center
232014025790809/11/14Viewer pattern analysis
242014025850109/11/14System and method for automated distribution of supervisory functions in a contact center
252014025888909/11/14Presentation of contextual information in a co-browsing environment
262014024793609/04/14Systems and methods for managing reporting data on a hosted on-demand reporting system
272014025007209/04/14System and method for in-memory indexing of data
282014025009709/04/14Systems and methods for indexing and searching reporting data
292014025010009/04/14Systems and methods for indexing and searching administrative data
302014024134008/28/14System and method for software turret phone capabilities
312014024151208/28/14Systems and methods to support using analog tty devices with voice-only pc soft clients
322014024423508/28/14System and method for transmitting multiple text streams of a communication in different languages
332014024426708/28/14Integration of user orientation into a voice command system
342014024519208/28/14Portable and context sensitive avatar methods and systems
352014024541808/28/14Automatic sign in of a user at multiple endpoints
362014023281408/21/14System and method for managing a presentation
372014023371708/21/14Implementation of the semi-attended transfer in sip for ip-multimedia subsystem environments
382014023737108/21/14Presentation pacing system and method
392014023761208/21/14Privacy setting implementation in a co-browsing environment
402014022649008/14/14Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
412014022681008/14/14Interruptible work reassignment
422014022962408/14/14Dynamic device pairing with media server audio substitution
432014022963108/14/14Optimized distributed routing for stretched data center models through updating route advertisements based on changes to address resolution protocol (arp) tables
442014021943308/07/14Timeline interface for multi-modal collaboration
452014022290708/07/14System and method for context-aware participant management
462014022343608/07/14Method, apparatus, and system for providing and using a scheduling delta queue
472014021192907/31/14Method and apparatus for identifying and managing participants in a conference room
482014021497207/31/14Reconstruction of session initiation protocol (sip) dialogs in a sip network
492014020088407/17/14Telecommunications methods and systems providing user specific audio optimization
502014019558807/10/14Multiple device co-browsing of a single website instance
512014019567107/10/14Method and apparatus providing delayed path calculations based on service type
522014018582307/03/14Immersive 3d sound space for searching audio
532014018899107/03/14System and method for authorizing third party profile data sharing
542014018900507/03/14Graphical environment for adding liaison agents to a communication session
552014018950907/03/14Passive interaction guide system and method
562014018953307/03/14Dynamic notification system and method
572014016834506/19/14Integrating audio and video conferencing capabilities
582014016953406/19/14Method, apparatus, and system for providing real-time psap call analysis
592014017241906/19/14System and method for generating personalized tag recommendations for tagging audio content
602014016099506/12/14System and method to suppress voice prompts in sip calls
612014016508506/12/14System and method to estimate end-to-end video frame delays
622014016022506/12/14Method and system for video conference and pc user experience integration
632014015632606/05/14System and method for automating and improving self service experience
642014013364705/15/14Speaker phone noise suppression method and apparatus
652014013721605/15/14Password mismatch warning method and apparatus
662014013364705/15/14Speaker phone noise suppression method and apparatus
672014013721605/15/14Password mismatch warning method and apparatus
682014011953005/01/14System and method for efficiently managing large contact centers
692014012288005/01/14System and method for facilitating communications based on trusted relationships
702014011953005/01/14System and method for efficiently managing large contact centers
712014012288005/01/14System and method for facilitating communications based on trusted relationships
722014011218804/24/14Architecture for virtualization and distribution of routing information used in a transport network
732014011499204/24/14System and method for an awareness platform
742014011218804/24/14Architecture for virtualization and distribution of routing information used in a transport network
752014011499204/24/14System and method for an awareness platform
762014010084804/10/14Phrase spotting systems and methods
772014010084804/10/14Phrase spotting systems and methods
782014010084804/10/14Phrase spotting systems and methods
792014009214004/03/14Screen resize for reducing power consumption
802014009220204/03/14Mitigating peak traffic times in a multimedia conference
812014009224204/03/14System and method to identify visitors and provide contextual services
822014009278304/03/14System and method for classification of media in voip sessions with rtp source profiling/tagging
832014009306004/03/14Number normalization and display
842014009306204/03/14Method of bootstrapping contact center
852014009306504/03/14Increasing contact center efficiency via multi-cast and multi-item presentation
862014009526804/03/14System and method of improving contact center supervisor decision making
872014009539704/03/14Creating virtual groups for managing a contact center
882014009547704/03/14System and method for enhancing search experience of a user of a communication device
892014009557604/03/14System and method for classification of media in voip sessions with rtp source profiling/tagging
902014009558104/03/14Application compositor for converged sip and http servlet applications background
912014009559604/03/14System and method for long-lived contextual interactions
922014009562704/03/14Likelihood of receiving a timely response
932014009565504/03/14System and method for enhanced media brokering in voip network
942014009568104/03/14System and method for dynamic suggestion of optimal course of action
952014009568804/03/14System and method for ensuring high availability in an enterprise ims network
962014009572304/03/14Bypassing or redirecting a communication based on the failure of an inserted application
972014009592204/03/14System and method of failover for an initiated sip session
982014009603604/03/14Transporting avatars and meeting materials into virtual reality meeting rooms
992014009619604/03/14System and method for enhancing self-service security applications
1002014009619804/03/14Secure call indicator mechanism for enterprise networks
1012014009620704/03/14Layer 7 authentication using layer 2 or layer 3 authentication
1022014009214004/03/14Screen resize for reducing power consumption
1032014009220204/03/14Mitigating peak traffic times in a multimedia conference
1042014009224204/03/14System and method to identify visitors and provide contextual services
1052014009278304/03/14System and method for classification of media in voip sessions with rtp source profiling/tagging
1062014009306004/03/14Number normalization and display
1072014009306204/03/14Method of bootstrapping contact center
1082014009306504/03/14Increasing contact center efficiency via multi-cast and multi-item presentation
1092014009526804/03/14System and method of improving contact center supervisor decision making
1102014009539704/03/14Creating virtual groups for managing a contact center
1112014009547704/03/14System and method for enhancing search experience of a user of a communication device
1122014009557604/03/14System and method for classification of media in voip sessions with rtp source profiling/tagging
1132014009558104/03/14Application compositor for converged sip and http servlet applications background
1142014009559604/03/14System and method for long-lived contextual interactions
1152014009562704/03/14Likelihood of receiving a timely response
1162014009565504/03/14System and method for enhanced media brokering in voip network
1172014009568104/03/14System and method for dynamic suggestion of optimal course of action
1182014009568804/03/14System and method for ensuring high availability in an enterprise ims network
1192014009572304/03/14Bypassing or redirecting a communication based on the failure of an inserted application
1202014009592204/03/14System and method of failover for an initiated sip session
1212014009603604/03/14Transporting avatars and meeting materials into virtual reality meeting rooms
1222014009619604/03/14System and method for enhancing self-service security applications
1232014009619804/03/14Secure call indicator mechanism for enterprise networks
1242014009620704/03/14Layer 7 authentication using layer 2 or layer 3 authentication
1252014008531603/27/14Follow me notification and widgets
1262014008539903/27/14Scalable multi-videoconferencing system
1272014008540603/27/14Integrated conference floor control
1282014008639603/27/14System and method for enabling hot-desking
1292014008639903/27/14Service-preserving upgrade
1302014008945703/27/14Dynamic customization of pluggable service by users
1312014008950503/27/14Services versioning
1322014008991503/27/14Downloadable pluggable services
1332014009002003/27/14Attribute scoping and hierarchy
1342014008610003/27/14Multi-chassis cluster synchronization using shortest path bridging (spb) service instance identifier (i-sid) trees
1352014008613303/27/14Ip multicast over split plane wireless lan
1362014008613403/27/14Methods and apparatus for use in communicating in a peer-to-peer (p2p) network
1372014008623703/27/14Method for virtual multicast group ids
1382014008624003/27/14Method for abstracting datapath hardware elements
1392014008624103/27/14Self adapting driver for controlling datapath hardware elements
1402014008624403/27/14Method and apparatus for performing multicast backbone media access channel (bmac) header transformations
1412014008624803/27/14Method for ip longest prefix match using prefix length sorting
1422014008624903/27/14Method for ipv6 longest prefix match
1432014008625203/27/14Use of backbone virtual local area network (bvlan) as virtual routing and forwarding (vrf) identifier and shared backbone media access control (bmac) tables to implement a shortest path bridging (spb) layer 3 (l3) virtual services network (vsn)
1442014008962503/27/14Method for heap management
1452014008531603/27/14Follow me notification and widgets
1462014008539903/27/14Scalable multi-videoconferencing system
1472014008540603/27/14Integrated conference floor control
1482014008639603/27/14System and method for enabling hot-desking
1492014008639903/27/14Service-preserving upgrade
1502014008945703/27/14Dynamic customization of pluggable service by users
1512014008950503/27/14Services versioning
1522014008991503/27/14Downloadable pluggable services
1532014009002003/27/14Attribute scoping and hierarchy
1542014008610003/27/14Multi-chassis cluster synchronization using shortest path bridging (spb) service instance identifier (i-sid) trees
1552014008613303/27/14Ip multicast over split plane wireless lan
1562014008613403/27/14Methods and apparatus for use in communicating in a peer-to-peer (p2p) network
1572014008623703/27/14Method for virtual multicast group ids
1582014008624003/27/14Method for abstracting datapath hardware elements
1592014008624103/27/14Self adapting driver for controlling datapath hardware elements
1602014008624403/27/14Method and apparatus for performing multicast backbone media access channel (bmac) header transformations
1612014008624803/27/14Method for ip longest prefix match using prefix length sorting
1622014008624903/27/14Method for ipv6 longest prefix match
1632014008625203/27/14Use of backbone virtual local area network (bvlan) as virtual routing and forwarding (vrf) identifier and shared backbone media access control (bmac) tables to implement a shortest path bridging (spb) layer 3 (l3) virtual services network (vsn)
1642014008962503/27/14Method for heap management
1652014007919303/20/14Incorporating interactive voice response functions into a work assignment engine script
1662014007920903/20/14Automatic call notification groups
1672014007921003/20/14Risks for waiting for well-matched
1682014007921103/20/14System, method, and apparatus for determining effectiveness of advanced call center routing algorithms
1692014008045403/20/14System and method for message notification based on text modification
1702014008163603/20/14System and method for dynamic asr based on social media
1712014008164303/20/14System and method for determining expertise through speech analytics
1722014008168703/20/14Multiple simultaneous contact center objectives
1732014008168903/20/14Work assignment through merged selection mechanisms
1742014008209803/20/14Providing merged presence calculation information based on analogous multi-utility events
1752014008210003/20/14Virtual agenda participant
1762014008211403/20/14System and method for setting wireless message priority
1772014008217903/20/14Scarce resources management
1782014008241603/20/14Video conference bridge setting, sharing, pushing, and rationalization
1792014007919303/20/14Incorporating interactive voice response functions into a work assignment engine script
1802014007920903/20/14Automatic call notification groups
1812014007921003/20/14Risks for waiting for well-matched
1822014007921103/20/14System, method, and apparatus for determining effectiveness of advanced call center routing algorithms
1832014008045403/20/14System and method for message notification based on text modification
1842014008163603/20/14System and method for dynamic asr based on social media
1852014008164303/20/14System and method for determining expertise through speech analytics
1862014008168703/20/14Multiple simultaneous contact center objectives
1872014008168903/20/14Work assignment through merged selection mechanisms
1882014008209803/20/14Providing merged presence calculation information based on analogous multi-utility events
1892014008210003/20/14Virtual agenda participant
1902014008211403/20/14System and method for setting wireless message priority
1912014008217903/20/14Scarce resources management
1922014008241603/20/14Video conference bridge setting, sharing, pushing, and rationalization
1932014007504103/13/14System and method for data stream mirroring
1942014007549303/13/14System and method for location-based protection of mobile data
1952014007504103/13/14System and method for data stream mirroring
1962014007549303/13/14System and method for location-based protection of mobile data
1972014006447103/06/14Enhancing conferencing user experience via components
1982014006737403/06/14System and method for phonetic searching of data
1992014006782003/06/14System and method for phonetic searching of data
2002014006793603/06/14System and method for multimodal interaction aids
2012014006796303/06/14Dynamic multimodal visual message prioritization method and apparatus
2022014006870203/06/14Single sign-on system and method
2032014006317603/06/14Adjusting video layout
2042014006447103/06/14Enhancing conferencing user experience via components
2052014006737403/06/14System and method for phonetic searching of data
2062014006782003/06/14System and method for phonetic searching of data
2072014006793603/06/14System and method for multimodal interaction aids
2082014006796303/06/14Dynamic multimodal visual message prioritization method and apparatus
2092014006870203/06/14Single sign-on system and method
2102014006317603/06/14Adjusting video layout
2112014005614802/27/14System and method for detecting rogue traffic using flow statistics with a list of authorized engines
2122014005617602/27/14Redistributing routes in backbone edge bridge multi-chassis link aggregation group topologies between two routing protocols
2132014005620302/27/14Mechanism for efficiently transmitting tunnel keep-alive messages
2142014005761302/27/14Method and apparatus for dynamic device pairing
2152014005872102/27/14Real time statistics for contact center mood analysis method and apparatus
2162014005912602/27/14Context aware social callback
2172014005944202/27/14Network device management and visualization
2182014005965002/27/14Dynamic routing of authentication requests
2192014004959302/20/14Protecting privacy of a customer and an agent using face recognition in a video contact center environment
2202014005010402/20/14System and method for obviating a meet-me conference hub
2212014005138902/20/14Proximity-based authorization
2222014005314602/20/14Network hardware and software upgrade recommender
2232014004424602/13/14System and method for determining call importance using social network context
2242014004425002/13/14Real-time customer feedback
2252014004665602/13/14Method and apparatus for automatic communications system intelligibility testing and optimization
2262014004105502/06/14System and method for online access control based on users social network context
2272014002878901/30/14Time shifting in teleconferences conducted within virtual worlds
2282014002947201/30/14Personal identification and interactive device for internet-based text and video communication services
2292014003274001/30/14Method and apparatus for priority based session delivery to multimodal endpoints
2302014002306901/23/14Method and apparatus for packet buffering measurement
2312014001575301/16/14Method for simplifying a swype based touch-screen keypad for fast text entry
2322014001811001/16/14Providing mobile device location as a proxy location for an access point in response to mobile device association with the access point, and related methods, devices, and systems
2332014001956001/16/14Performance stress evaluation of multi-modal network notification service
2342014000956001/09/14Mitigating spam and identifying callers in video calls
2352014001035701/09/14System and method for visual caller identification
2362014001271801/09/14System and method for developing technology assets
2372014000343201/02/14System and method for reducing headers
2382014000345001/02/14System and method for aggressive downstream bandwidth conservation based on user inactivity
2392014000722001/02/14Use of telephony features and phones to enable and disable secure remote access
2402014000342301/02/14Method for layer 2 forwarding in a multi-node switch cluster
2412014000343401/02/14Method for mapping packets to network virtualization instances
2422014000343901/02/14Method for reducing processing latency in a multi-thread packet processor with at least one re-order queue
2432014000675701/02/14Method for thread reduction in a multi-thread packet processor
2442013034317812/26/13Fast failover of access points in a split-plane deployment
2452013033993712/19/13Dynamic application management
2462013032972812/12/13Bidirectional translation of network edge virtualization encapsulation to core network virtualization encapsulation
2472013032986312/12/13System and method to use enterprise communication systems to measure and control workplace noise
2482013033105312/12/13Special handling of certain types of communications
2492013033114912/12/13Tactile indication of transmission quality impairments


ARCHIVE: New 2014 2013 2012 2011 2010 2009



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This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. Freshpatents.com is not affiliated or associated with Avaya, Inc. in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya, Inc. with additional patents listed. Browse our Agent directory for other possible listings. Page by FreshPatents.com

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