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Avaya Inc patents


Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors




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Date Avaya Inc patents (updated weekly) - BOOKMARK this page
08/18/16System and topic based segregation in instant messaging
08/18/16Prediction of contact center interactions
08/18/16System and compatibility-based team formation
08/11/16Wearable system input device
08/11/16Prioritize contact numbers of customers in real time
08/04/16System and method to transport http over xmpp
08/04/16Delivering in-home customer service via multiple channels
07/28/16Using simultaneous multi-channel for continuous and timely feedback about agent performance during a customer interaction
07/28/16System and securing a conference bridge from eavesdropping
07/21/16Data lookup and operator for excluding unwanted speech search results
07/21/16Captive portal systems, methods, and devices
07/21/16System and managing concurrent communications in a contact center
07/21/16Sip network border element session augmentation
07/21/16System and managing communication interrupts in an enterprise
07/21/16Enhanced customer journey using multichannel contact center
07/14/16System and automated determining when to review an agent response process
07/14/16System and quality monitoring and agent suitability in video communication processed in contact center
07/07/16System and managing enterprise communications
06/30/16Selective multicast
06/30/16Interactive contact center menu traversal via text stream interaction
06/23/16In-place web communications related to content of a webpage
06/23/16Automated responses to projected contact center agent fatigue and burnout
06/23/16Enhanced privacy and agent control in a co-browsing session
06/23/16Contact center administration via text stream interaction
06/23/16Skill change and routing correction
06/16/16System and managing resource selection in an enterprise
06/09/16Control for content channel in web real-time communication
06/09/16Automatic contact center expansion and contraction
06/02/16System and providing customer service help
06/02/16Services versioning
05/26/16Shortest path bridging (spb) - protocol-independent multicast (pim) interactions on a backbone edge bridge (beb) acting as a multicast boundary router interfacing with a pim network
05/26/16Protocol-independent multicast (pim) snooping for a shortest path bridging multicast (spbm) network
05/26/16System and end-to-end rtcp
05/26/16Service discovery using a location database
05/26/16System and managing resources
05/26/16System and managing allocation of resources
05/26/16System and method to use predicted agent state to optimize selection strategy
05/26/16Immersive 3d sound space for searching audio
05/19/16System and method to detect and correct ip phone mismatch in a contact center
05/19/16System and keyword-based notification and delivery of content
05/19/16System and managing transmission of data between two devices
05/12/16Skill-based secure dynamic contact center agent access
05/12/16Rogue ap detection
05/05/16System and selecting an agent in an enterprise
05/05/16Augmented reality supervisor display
05/05/16Network discovery optimization using supplemental information published by devices
05/05/16System and adding an anonymous participant to a chat session
05/05/16Reclaiming leased ip addresses in wireless networks
05/05/16Contact center interactive text stream wait treatments
05/05/16System and managing resources of an enterprise
05/05/16System and agent selection in an enterprise
05/05/16Wifi device zoning using micro-location data
04/28/16System and providing social caller id and caller rating on web calls
04/21/16Method and dynamic device pairing
04/21/16System and managing communication sessions
04/21/16Services versioning
04/21/16Caller authentication
04/21/16Speech analytics: conversation timing and adjustment
04/21/16System and selecting agents to improve call routing
04/14/16Contact center delivery in-building homing service
04/14/16Codec sequence detection
04/14/16Protecting privacy of a customer and an agent using face recognition in a video contact center environment
04/14/16Conference call question manager
04/07/16Agent quality and performance monitoring based on non-primary skill evaluation
04/07/16Flowing skill request vectors to workforce hiring tools
04/07/16Audio search using codec frames
04/07/16Abstract activity counter
04/07/16Agent non-primary skill improvement training method
04/07/16System and concurrent electronic conferences
03/31/16System and optimizing performance of agents in an enterprise
03/31/16Audio power based media bandwidth management
03/31/16L2 redirection in multi-chassis lag environments
03/31/16User authentication for proxy-configured clients in captive portal environments
03/31/16Segmented video codec for high resolution and high frame rate video
03/24/16Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
03/24/16Adaptive management of a media buffer
03/17/16System and guiding agents in an enterprise over aggregated interactions
03/10/16Client-server communication evaluation and diagnostic tool
03/10/16Server for providing enhanced services to contact center agents
03/10/16System and determining conference participation
03/03/16Eye control of a text stream
03/03/16Hybrid cloud media architecture for media communications
03/03/16System and method to improve self-service experience and optimize contact center resources
02/11/16Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
02/04/16Systems and methods for event routing and correlation
02/04/16Team workforce assignment
02/04/16Providing external application services with an existing private branch exchange media server
02/04/16System and guiding agents in an enterprise
01/21/16Indication of eye tracking information during real-time communications
01/21/16Systems and methods for speech analytics and phrase spotting using phoneme sequences
01/21/16Facilitating network authentication
01/21/16Method and system for a uniform resource identifier (uri) broker
01/07/16System and predicting meeting subjects, logistics, and resources
01/07/16Acoustic information transfer
01/07/16Layer 2 vpn service advertisement from access nodes to a core network
01/07/16System and managing resources in an enterprise
01/07/16Systems and methods for enhanced conference session interaction
12/31/15Systems and methods for presenting information extracted from one or more data sources to event participants
12/31/15Derivative network profile for customer interactions
12/31/15System and email management through detection and analysis of dynamically variable behavior and activity patterns
12/31/15System and efficient port and bandwidth utilization in setting up communication sessions
12/31/15Application sequencing for advanced communication features
12/31/15Method and augmenting communication sessions using contextual information
12/24/15Voice and video watermark for exfiltration prevention
12/24/15Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
12/17/15System and information sharing in an enterprise
12/17/15System and enhancing information flow in an enterprise
12/17/15System and payment card industry compliance
12/17/15Conversation structure analysis
12/17/15Geo-spatial event processing
12/17/15System and routing work requests in an enterprise
12/10/15Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
12/10/15Mechanisms for handling sip glare across multiple dialogs
12/10/15System and managing customer interactions in an enterprise
12/10/15Optimization in workforce managment using work assignment engine data
12/03/15Graph database for a contact center
12/03/15Efficient state change support for hierarchical data models in a virtualized system
12/03/15System and providing agent assistance in contact centers
12/03/15Mechanism for creation and utilization of an attribute tree in a contact center
12/03/15Mechanism for avoidance in a graph based contact center
12/03/15Mechanism for adaptive modification of an attribute tree in graph based contact centers
12/03/15Mechanism for work assignment in a graph-based contact center
12/03/15System and routing work requests to a resource group of an enterprise
12/03/15System and contact center routing of a customer based on media capabilities
12/03/15Hybrid cloud encryption method
11/26/15Systems and methods for serving application specific policies based on dynamic context
11/26/15Firewall traversal for web real-time communications
11/19/15Method and system for determining occupancy of resources in a multimodal contact center
11/12/15Public non-company controlled social forum response method
11/12/15Dynamic customization of pluggable service by users
11/12/15Staff work assignment and allocation
11/12/15Public non-company controlled social forum response method
11/12/15On-demand robot acquisition of communication features
11/12/15Contact center replay
11/05/15Identifying escalation events in communication sessions
11/05/15Speech analytics: conversation timing and adjustment
10/22/15Binary-caching for xml documents with embedded executable code
10/22/15Conversation quality analysis
10/22/15System and end-to-end encryption and security indication at an endpoint
10/22/15Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
10/22/15Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
10/22/15Communications arbitrator
10/22/15Kiosk escalation
10/15/15Network service type and mode advertisement
10/08/15Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
10/08/15Personalized customer surveys
10/08/15Live assist
10/01/15System and method to detect and correct ip phone mismatch in a contact center
09/24/15Authentication of client devices in networks
09/24/15Configuration of networks with server cluster device
09/24/15Configuration of networks using switch device access of remote server
09/24/15Configuration of networks using client device access of remote server
09/24/15Authentication of client devices in networks
09/17/15Mechanism for computing and using contextualized social media scores
09/17/15Location sensing and response for mobile messaging
09/17/15Connection of persons and things via mobile messaging privacy/security broker system
09/17/15Location enhancements for mobile messaging
09/17/15Providing and using quality indicators in conferences for mitigation activities
09/10/15Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
09/03/15Method for including caller-provided subject information in the caller-id display of enterprise telephones
08/27/15System and binding a virtual desktop infrastructure host and media soft client together
08/20/15Distribution of ephemeral extension to communication sessions
08/20/15Authentication frequency and challenge type based on application usage
08/20/15Call center customer service kiosk
08/13/15Authentication based on geo-location history
08/06/15Data and state threading for virtualized partition management
08/06/15Call context conveyance
08/06/15Speech analytics with adaptive filtering
07/30/15Presentation of enhanced communication between remote participants using augmented and virtual reality
07/30/15Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
07/30/15Control of enhanced communication between remote participants using augmented and virtual reality
07/30/15Dynamic management of collaboration sessions using real-time text analytics
07/30/15Agent rating prediction and routing
07/30/15Enhancing contact center calculations based on real-time speech analytics
07/30/15Enhanced communication between remote participants using augmented and virtual reality
07/23/15Systems and methods for multichannel routing of work items in a contact center
07/23/15System and selecting agent in a contact center for improved call routing
07/23/15Identification of multi-channel connections to predict estimated wait time
07/23/15Setup application for generating custom code
07/23/15Coordinated video-phone overlay on top of pc desktop display
07/16/15System and providing customer service help
07/16/15System and establishing a sip shared control channel in multiple device environments
07/16/15Intelligent/selective coverage mechanism
07/09/15Systems and methods of managing competing business goals of a contact center
07/09/15Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
07/09/15System and providing intelligent and automatic mute notification
07/02/15Method and system for alerting contactees of emergency event
07/02/15Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
07/02/15Emergency greeting override by system administrator or routing to contact center
06/25/15Authentication frequency and challenge type based on environmental and physiological properties
06/25/15System and automated optimization of operations in a contact center
06/25/15Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
06/25/15System and driving a virtual view of agents in a contact center
06/25/15Predictive client vlan extension
06/25/15Multi-layered presentation and mechanisms for collaborating with the same
06/25/15Adaptive modification of class of service for supporting bandwidth over-allocation
06/25/15Active talker activated conference pointers
06/25/15Escalation detection and monitoring
06/18/15System and providing actionable input based on social media
06/18/15System and authenticating an agent
06/18/15Impact prediction of social media interaction
06/11/15Anti-trending
06/11/15Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
06/11/15Inbound contact center call disconnect buffer
06/04/15Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
06/04/15Securing mdns in enterprise networks
05/28/15Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
05/28/15Word cloud audio navigation
05/21/15System and not displaying duplicate images in a video conference
05/21/15System and not displaying duplicate images in a video conference
05/21/15Call transfer with network spanning back-to-back user agents
05/21/15Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
05/21/15Contact advocate
05/21/15Aggregated multi-topic agent desktop
05/21/15Method and system to manage mobile data network usage for voip calls
05/21/15Architecture for a contact center with emulator driven self control loop
05/21/15Self-configuring dynamic contact center
05/21/15Pseudo agent matching
05/14/15Elastic wireless control plane
05/14/15Multi-threaded multi-path processing
05/14/15System and high-quality call recording in a high-availability environment
05/14/15Deep language attribute analysis
05/14/15System and displaying context-aware contact details
05/14/15System and mode-neutral communications with a widget-based communications metaphor
05/14/15Method and system for video conference snapshot presence
05/07/15System, authenticating calls
05/07/15Strategy pairing
05/07/15Method for determining response channel for a contact center from historic social media postings
05/07/15Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
05/07/15System and predictive actions based on user communication patterns
05/07/15System and routing work requests to minimize energy costs in a distributed computing system
04/30/15Ac power over ethernet
04/30/15Unified control of employee access to employer communications systems during periods of employee furlough
04/30/15Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
04/30/15Variable capture between applications
04/30/15Sip anchor points to populate common communication logs
04/30/15Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
04/30/15Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
04/23/15Selective recording of high quality media in a videoconference
04/23/15Context sensitive, cloud-based telephony
04/23/15Method by which psaps can identify and request information from cellular devices that are near emergent events
04/23/15Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
04/16/15Network loop prevention
04/16/15System and prioritizing agent intervention into automated customer engagements
04/16/15System and cost-based automatic call distribution with statistically predictable wait time
04/16/15Sharing dynamic variables in a high availability environment
04/09/15Device proximity detection
04/09/15Mobility integration with fabric enabled network
04/09/15Quality of service aware hybrid multicast networks



ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009



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