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Avaya Inc patents


      
Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors




Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016014254505/19/16  new patent  System and method to detect and correct ip phone mismatch in a contact center
22016014254605/19/16  new patent  System and keyword-based notification and delivery of content
32016014259105/19/16  new patent  System and managing transmission of data between two devices
42016013461105/12/16 Skill-based secure dynamic contact center agent access
52016013505205/12/16 Rogue ap detection
62016012755605/05/16 System and selecting an agent in an enterprise
72016012565205/05/16 Augmented reality supervisor display
82016012719705/05/16 Network discovery optimization using supplemental information published by devices
92016012728205/05/16 System and adding an anonymous participant to a chat session
102016012731105/05/16 Reclaiming leased ip addresses in wireless networks
112016012754405/05/16 Contact center interactive text stream wait treatments
122016012755305/05/16 System and managing resources of an enterprise
132016012755705/05/16 System and agent selection in an enterprise
142016012801805/05/16 Wifi device zoning using micro-location data
152016011947004/28/16 System and providing social caller id and caller rating on web calls
162016011247104/21/16 Method and dynamic device pairing
172016011247204/21/16 System and managing communication sessions
182016011253904/21/16 Services versioning
192016011256204/21/16 Caller authentication
202016011256704/21/16 Speech analytics: conversation timing and adjustment
212016011256804/21/16 System and selecting agents to improve call routing
222016010409804/14/16 Contact center delivery in-building homing service
232016010554304/14/16 Codec sequence detection
242016010563804/14/16 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
252016010556604/14/16 Conference call question manager
262016009866304/07/16 Agent quality and performance monitoring based on non-primary skill evaluation
272016009866504/07/16 Flowing skill request vectors to workforce hiring tools
282016009899904/07/16 Audio search using codec frames
292016009985004/07/16 Abstract activity counter
302016010005904/07/16 Agent non-primary skill improvement training method
312016009998604/07/16 System and concurrent electronic conferences
322016009441103/31/16 System and optimizing performance of agents in an enterprise
332016009447503/31/16 Audio power based media bandwidth management
342016009448903/31/16 L2 redirection in multi-chassis lag environments
352016009455703/31/16 User authentication for proxy-configured clients in captive portal environments
362016009460603/31/16 Segmented video codec for high resolution and high frame rate video
372016008783603/24/16 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
382016008786603/24/16 Adaptive management of a media buffer
392016008057003/17/16 System and guiding agents in an enterprise over aggregated interactions
402016007269303/10/16 Client-server communication evaluation and diagnostic tool
412016007295003/10/16 Server for providing enhanced services to contact center agents
422016007305403/10/16 System and determining conference participation
432016006295303/03/16 Eye control of a text stream
442016006562303/03/16 Hybrid cloud media architecture for media communications
452016006573803/03/16 System and method to improve self-service experience and optimize contact center resources
462016004237102/11/16 Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
472016003432202/04/16 Systems and methods for event routing and correlation
482016003484102/04/16 Team workforce assignment
492016003686402/04/16 Providing external application services with an existing private branch exchange media server
502016003697502/04/16 System and guiding agents in an enterprise
512016001888801/21/16 Indication of eye tracking information during real-time communications
522016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
532016002109701/21/16 Facilitating network authentication
542016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
552016000500501/07/16 System and predicting meeting subjects, logistics, and resources
562016000652001/07/16 Acoustic information transfer
572016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
582016000687101/07/16 System and managing resources in an enterprise
592016000677601/07/16 Systems and methods for enhanced conference session interaction
602015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
612015037952712/31/15 Derivative network profile for customer interactions
622015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
632015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
642015038180212/31/15 Application sequencing for advanced communication features
652015038180312/31/15 Method and augmenting communication sessions using contextual information
662015037303212/24/15 Voice and video watermark for exfiltration prevention
672015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
682015036343112/17/15 System and information sharing in an enterprise
692015036373612/17/15 System and enhancing information flow in an enterprise
702015036378912/17/15 System and payment card industry compliance
712015036413012/17/15 Conversation structure analysis
722015036413412/17/15 Geo-spatial event processing
732015036534212/17/15 System and routing work requests in an enterprise
742015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
752015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
762015035846312/10/15 System and managing customer interactions in an enterprise
772015035846812/10/15 Optimization in workforce managment using work assignment engine data
782015034742112/03/15 Graph database for a contact center
792015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
802015035043012/03/15 System and providing agent assistance in contact centers
812015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
822015035043212/03/15 Mechanism for avoidance in a graph based contact center
832015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
842015035044012/03/15 Mechanism for work assignment in a graph-based contact center
852015035044212/03/15 System and routing work requests to a resource group of an enterprise
862015035044512/03/15 System and contact center routing of a customer based on media capabilities
872015034805012/03/15 Hybrid cloud encryption method
882015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
892015034131211/26/15 Firewall traversal for web real-time communications
902015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
912015032480511/12/15 Public non-company controlled social forum response method
922015032699311/12/15 Dynamic customization of pluggable service by users
932015032472711/12/15 Staff work assignment and allocation
942015032480511/12/15 Public non-company controlled social forum response method
952015032662111/12/15 On-demand robot acquisition of communication features
962015032672211/12/15 Contact center replay
972015031930711/05/15 Identifying escalation events in communication sessions
982015031930511/05/15 Speech analytics: conversation timing and adjustment
992015030179810/22/15 Binary-caching for xml documents with embedded executable code
1002015030286810/22/15 Conversation quality analysis
1012015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
1022015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
1032015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
1042015030449210/22/15 Communications arbitrator
1052015030249910/22/15 Kiosk escalation
1062015029602910/15/15 Network service type and mode advertisement
1072015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
1082015028706210/08/15 Personalized customer surveys
1092015028703910/08/15 Live assist
1102015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
1112015027116909/24/15 Authentication of client devices in networks
1122015027101609/24/15 Configuration of networks with server cluster device
1132015027101709/24/15 Configuration of networks using switch device access of remote server
1142015027102209/24/15 Configuration of networks using client device access of remote server
1152015027116909/24/15 Authentication of client devices in networks
1162015026175609/17/15 Mechanism for computing and using contextualized social media scores
1172015026223709/17/15 Location sensing and response for mobile messaging
1182015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
1192015026417609/17/15 Location enhancements for mobile messaging
1202015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
1212015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
1222015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
1232015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
1242015023502108/20/15 Distribution of ephemeral extension to communication sessions
1252015023704708/20/15 Authentication frequency and challenge type based on application usage
1262015023720708/20/15 Call center customer service kiosk
1272015023008608/13/15 Authentication based on geo-location history
1282015022036808/06/15 Data and state threading for virtualized partition management
1292015022267108/06/15 Call context conveyance
1302015022129908/06/15 Speech analytics with adaptive filtering
1312015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
1322015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
1332015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
1342015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
1352015021546307/30/15 Agent rating prediction and routing
1362015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
1372015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
1382015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
1392015020793807/23/15 System and selecting agent in a contact center for improved call routing
1402015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
1412015020793507/23/15 Setup application for generating custom code
1422015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
1432015019973207/16/15 System and providing customer service help
1442015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
1452015020107307/16/15 Intelligent/selective coverage mechanism
1462015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1472015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1482015019541107/09/15 System and providing intelligent and automatic mute notification
1492015018720307/02/15 Method and system for alerting contactees of emergency event
1502015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1512015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1522015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1532015017866006/25/15 System and automated optimization of operations in a contact center
1542015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1552015018103806/25/15 System and driving a virtual view of agents in a contact center
1562015018140806/25/15 Predictive client vlan extension
1572015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1582015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1592015018091906/25/15 Active talker activated conference pointers
1602015018103906/25/15 Escalation detection and monitoring
1612015017015206/18/15 System and providing actionable input based on social media
1622015017023606/18/15 System and authenticating an agent
1632015017214506/18/15 Impact prediction of social media interaction
1642015016121606/11/15 Anti-trending
1652015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1662015016336106/11/15 Inbound contact center call disconnect buffer
1672015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1682015015663006/04/15 Securing mdns in enterprise networks
1692015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1702015014917205/28/15 Word cloud audio navigation
1712015013830205/21/15 System and not displaying duplicate images in a video conference
1722015013830205/21/15 System and not displaying duplicate images in a video conference
1732015013904505/21/15 Call transfer with network spanning back-to-back user agents
1742015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1752015013940905/21/15 Contact advocate
1762015013941505/21/15 Aggregated multi-topic agent desktop
1772015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1782015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1792015014293305/21/15 Self-configuring dynamic contact center
1802015013941605/21/15 Pseudo agent matching
1812015013150105/14/15 Elastic wireless control plane
1822015013166205/14/15 Multi-threaded multi-path processing
1832015013309205/14/15 System and high-quality call recording in a high-availability environment
1842015013432505/14/15 Deep language attribute analysis
1852015013509605/14/15 System and displaying context-aware contact details
1862015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
1872015013089205/14/15 Method and system for video conference snapshot presence
1882015012494505/07/15 System, authenticating calls
1892015012495405/07/15 Strategy pairing
1902015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
1912015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1922015012805805/07/15 System and predictive actions based on user communication patterns
1932015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
1942015011574104/30/15 Ac power over ethernet
1952015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
1962015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
1972015012090404/30/15 Variable capture between applications
1982015012094404/30/15 Sip anchor points to populate common communication logs
1992015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2002015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
2012015010940304/23/15 Selective recording of high quality media in a videoconference
2022015011026104/23/15 Context sensitive, cloud-based telephony
2032015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
2042015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
2052015010367404/16/15 Network loop prevention
2062015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
2072015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
2082015010679804/16/15 Sharing dynamic variables in a high availability environment
2092015009637504/09/15 Device proximity detection
2102015009844304/09/15 Mobility integration with fabric enabled network
2112015009846704/09/15 Quality of service aware hybrid multicast networks
2122015009856004/09/15 System and automated assignment of monitoring in a contact center
2132015010094004/09/15 System and prioritizing and remediating defect risk in source code
2142015009791504/09/15 Adjusting video layout
2152015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
2162015009259204/02/15 Enabling encapsulation in networks
2172015009293404/02/15 System and coordinated call-back revocation
2182015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
2192015009508104/02/15 Stackable strategies
2202015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
2212015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
2222015009544904/02/15 Message transmission in networks
2232015009546704/02/15 Enabling configuration in networks
2242015009558204/02/15 Method for specifying packet address range cacheability
2252015008573303/26/15 Link-local multicast in wlan deployments
2262015008574503/26/15 Plan-assisted wireless access point configuration
2272015008587403/26/15 Provisioning sip-based remote vpn phones
2282015008878403/26/15 System and message thread management
2292015008904403/26/15 Client location discovery
2302015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2312015008959203/26/15 Captive portal systems, methods, and devices
2322015007141503/12/15 Auto-detection of environment for mobile agent
2332015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
2342015007142803/12/15 Managing transaction complexity in a contact center
2352015007377403/12/15 Automatic domain sentiment expansion
2362015007417003/12/15 System and managing agent schedules in a contact center
2372015007377503/12/15 Unspoken sentiment
2382015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
2392015006355603/05/15 Work assignment with bot agents
2402015006521503/05/15 System and optimizing allocation of resources in electronic games
2412015006781703/05/15 Firewall traversal driven by proximity
2422015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
2432015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
2442015005849202/26/15 Management of network impairment by communication endpoints
2452015004988502/19/15 Pairwise audio capture device selection
2462015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
2472015004372602/12/15 Conditional attribute mapping in work assignment
2482015004372702/12/15 Method and system to determine and employ best contact opportunity
2492015004679002/12/15 Overlay of private data on web pages



ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009



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