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Avaya Inc patents


      
Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors


Agent rating prediction and routing

Avaya

Agent rating prediction and routing

Dynamic management of collaboration sessions using real-time text analytics

Avaya

Dynamic management of collaboration sessions using real-time text analytics

Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related…

Avaya

Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related…



Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12015021365007/30/15  new patent  Presentation of enhanced communication between remote participants using augmented and virtual reality
22015021529007/30/15  new patent  Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
32015021535107/30/15  new patent  Control of enhanced communication between remote participants using augmented and virtual reality
42015021536507/30/15  new patent  Dynamic management of collaboration sessions using real-time text analytics
52015021546307/30/15  new patent  Agent rating prediction and routing
62015021546407/30/15  new patent  Enhancing contact center calculations based on real-time speech analytics
72015021558107/30/15  new patent  Enhanced communication between remote participants using augmented and virtual reality
82015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
92015020793807/23/15 System and selecting agent in a contact center for improved call routing
102015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
112015020793507/23/15 Setup application for generating custom code
122015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
132015019973207/16/15 System and providing customer service help
142015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
152015020107307/16/15 Intelligent/selective coverage mechanism
162015019540407/09/15 Systems and methods of managing competing business goals of a contact center
172015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
182015019541107/09/15 System and providing intelligent and automatic mute notification
192015018720307/02/15 Method and system for alerting contactees of emergency event
202015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
212015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
222015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
232015017866006/25/15 System and automated optimization of operations in a contact center
242015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
252015018103806/25/15 System and driving a virtual view of agents in a contact center
262015018140806/25/15 Predictive client vlan extension
272015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
282015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
292015018091906/25/15 Active talker activated conference pointers
302015018103906/25/15 Escalation detection and monitoring
312015017015206/18/15 System and providing actionable input based on social media
322015017023606/18/15 System and authenticating an agent
332015017214506/18/15 Impact prediction of social media interaction
342015016121606/11/15 Anti-trending
352015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
362015016336106/11/15 Inbound contact center call disconnect buffer
372015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
382015015663006/04/15 Securing mdns in enterprise networks
392015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
402015014917205/28/15 Word cloud audio navigation
412015013830205/21/15 System and not displaying duplicate images in a video conference
422015013830205/21/15 System and not displaying duplicate images in a video conference
432015013904505/21/15 Call transfer with network spanning back-to-back user agents
442015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
452015013940905/21/15 Contact advocate
462015013941505/21/15 Aggregated multi-topic agent desktop
472015014098105/21/15 Method and system to manage mobile data network usage for voip calls
482015014252705/21/15 Architecture for a contact center with emulator driven self control loop
492015014293305/21/15 Self-configuring dynamic contact center
502015013941605/21/15 Pseudo agent matching
512015013150105/14/15 Elastic wireless control plane
522015013166205/14/15 Multi-threaded multi-path processing
532015013309205/14/15 System and high-quality call recording in a high-availability environment
542015013432505/14/15 Deep language attribute analysis
552015013509605/14/15 System and displaying context-aware contact details
562015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
572015013089205/14/15 Method and system for video conference snapshot presence
582015012494505/07/15 System, authenticating calls
592015012495405/07/15 Strategy pairing
602015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
612015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
622015012805805/07/15 System and predictive actions based on user communication patterns
632015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
642015011574104/30/15 Ac power over ethernet
652015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
662015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
672015012090404/30/15 Variable capture between applications
682015012094404/30/15 Sip anchor points to populate common communication logs
692015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
702015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
712015010940304/23/15 Selective recording of high quality media in a videoconference
722015011026104/23/15 Context sensitive, cloud-based telephony
732015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
742015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
752015010367404/16/15 Network loop prevention
762015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
772015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
782015010679804/16/15 Sharing dynamic variables in a high availability environment
792015009637504/09/15 Device proximity detection
802015009844304/09/15 Mobility integration with fabric enabled network
812015009846704/09/15 Quality of service aware hybrid multicast networks
822015009856004/09/15 System and automated assignment of monitoring in a contact center
832015010094004/09/15 System and prioritizing and remediating defect risk in source code
842015009791504/09/15 Adjusting video layout
852015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
862015009259204/02/15 Enabling encapsulation in networks
872015009293404/02/15 System and coordinated call-back revocation
882015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
892015009508104/02/15 Stackable strategies
902015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
912015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
922015009544904/02/15 Message transmission in networks
932015009546704/02/15 Enabling configuration in networks
942015009558204/02/15 Method for specifying packet address range cacheability
952015008573303/26/15 Link-local multicast in wlan deployments
962015008574503/26/15 Plan-assisted wireless access point configuration
972015008587403/26/15 Provisioning sip-based remote vpn phones
982015008878403/26/15 System and message thread management
992015008904403/26/15 Client location discovery
1002015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1012015008959203/26/15 Captive portal systems, methods, and devices
1022015007141503/12/15 Auto-detection of environment for mobile agent
1032015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
1042015007142803/12/15 Managing transaction complexity in a contact center
1052015007377403/12/15 Automatic domain sentiment expansion
1062015007417003/12/15 System and managing agent schedules in a contact center
1072015007377503/12/15 Unspoken sentiment
1082015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
1092015006355603/05/15 Work assignment with bot agents
1102015006521503/05/15 System and optimizing allocation of resources in electronic games
1112015006781703/05/15 Firewall traversal driven by proximity
1122015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
1132015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
1142015005849202/26/15 Management of network impairment by communication endpoints
1152015004988502/19/15 Pairwise audio capture device selection
1162015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
1172015004372602/12/15 Conditional attribute mapping in work assignment
1182015004372702/12/15 Method and system to determine and employ best contact opportunity
1192015004679002/12/15 Overlay of private data on web pages
1202015003810202/05/15 Emergency request prior insight delivery
1212015003968702/05/15 Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
1222015003974702/05/15 Communication device event captures
1232015003976002/05/15 Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
1242015003977502/05/15 Tracking the progression of a communication session
1252015003015201/29/15 Method and system for determining customer's skill, knowledge level, and/or interest
1262015003286301/29/15 Automatic configuration of endpoint communication devices to set up a voip network
1272015002647301/22/15 Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
1282015000999301/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
1292015000999401/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
1302015000927801/08/15 System and whiteboard collaboration
1312015000674101/01/15 Reconstruction of states on controller failover
1322015000261901/01/15 Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
1332015000345401/01/15 Default gateway redundancy support across spb networks
1342015000360401/01/15 System and calculating context-aware estimated wait time for customers
1352015000496501/01/15 System and separation of call origination and call delivery techniques
1362015000565301/01/15 Personal electronic devices with unobtrusive ekg-based detection of heart rate and rhythm anomalies
1372015000614301/01/15 Semantic translation model training
1382015000621501/01/15 Time division calendar segmentation
1392015000621601/01/15 Dynamic event type on calendars
1402015000621801/01/15 System and composing meeting invites in accordance with business rules
1412015000646001/01/15 Cross-domain topic expansion
1422015000661001/01/15 Virtual web real-time communications (webrtc) gateways, and related methods, systems, and computer-readable media
1432015000661101/01/15 Back-to-back virtual web real-time communications (webrtc) agents, and related methods, systems, and computer-readable media
1442015000665101/01/15 System and management of im conversation history
1452015000668701/01/15 Application configuration using dns-based service discovery
1462015000674001/01/15 Shared back-to-back user agent
1472015000674401/01/15 Methods and systems for transferring calls between forked devices
1482015000687901/01/15 System, troubleshooting an ip network
1492015000694701/01/15 Dynamic redistribution of percent allocated calls during outages
1502015000727001/01/15 Virtualized host id key sharing
1512015000729801/01/15 Multi-device single network sign-on
1522015000260901/01/15 Automated field of view adjustment based on screen size
1532014037640812/25/14 Mdns support in unified access networks
1542014037670912/25/14 System and modifying parameters in a contact center
1552014037671012/25/14 Method and system for optimizing performance within a contact center
1562014037671112/25/14 Mobile monitoring for supervisors
1572014037941912/25/14 Method and system for adaptive outbound campaigns
1582014037959112/25/14 System and identification of law changes between jurisdictions
1592014037963412/25/14 Application-to-repository data mapping in data repositories, and related methods, systems, and computer-readable media
1602014037989012/25/14 System and optimizing agent login in a contact center
1612014038042312/25/14 System and dynamically awarding permissions
1622014037958712/25/14 Proximity based interactions with wallboards
1632014036918412/18/14 General user network interface (uni) multi-homing techniques for shortest path bridging (spb) networks
1642014036949112/18/14 Real-time intelligent mute interactive features
1652014037216212/18/14 System and smart contextual calendaring based meeting scheduling
1662014037290812/18/14 Systems and methods for enhanced conference session interaction
1672014037290912/18/14 Meeting roster awareness
1682014037294112/18/14 Discrete second window for additional information for users accessing an audio or multimedia conference
1692014036917712/18/14 Implementing multicast link trace connectivity fault management in an ethernet network
1702014036567612/11/14 Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media
1712014035854912/04/14 System and conversational configuration of applications
1722014035887412/04/14 Compression system and method
1732014034797611/27/14 Virtual router redundancy protocol for scalable distributed default routing gateway
1742014034815811/27/14 Provisioning vpn phones
1752014034831811/27/14 Prioritize contact numbers of customers in real time
1762014034749911/27/14 Automatic glass-to-glass video and a/v sync test tool
1772014034118311/20/14 Media escalation with use of endpoint adapter
1782014034475511/20/14 Method and system for rotational list based user interface
1792014033431711/13/14 Rogue ap detection
1802014033447911/13/14 Routing technique
1812014033703411/13/14 System and analysis of power relationships and interactional dominance in a conversation based on speech patterns
1822014032772811/06/14 Method and system for mapping virtual conference rooms between 2 independent systems
1832014032773011/06/14 Optimized video snapshot
1842014032163310/30/14 Prioritization and time allocation by customer service agents
1852014032309910/30/14 Advanced presence states for collaboration applications
1862014032310010/30/14 Wireless enterprise congestion management
1872014031422610/23/14 External contact center data collection and measurement
1882014031719010/23/14 Session manager anti-looping
1892014031722710/23/14 System and network migration
1902014031725510/23/14 System and fast network discovery updating and synchronization using dynamic hashes and hash function values aggregated at multiple levels
1912014030897010/16/14 Dynamic guidance to a target conversation area with a communication device
1922014031034710/16/14 Presentation delay feedback in a web conferencing session
1932014030153810/09/14 System and highly assured delivery of an important segment of an automated call
1942014030154010/09/14 Dialog compatability
1952014030398110/09/14 Cross-lingual seeding of sentiment
1962014030402810/09/14 Execution of flow diagrams
1972014030434310/09/14 Social media provocateur detection and mitigation
1982014030436510/09/14 System and keyword-based notification and delivery of content
1992014029760110/02/14 System and deletion compactor for large static data in nosql database
2002014029776410/02/14 Automatic negative question handling
2012014028932609/25/14 System and managing conference calls
2022014026971909/18/14 In-band management using l2 addresses over b-vlan in an spbm network
2032014027010409/18/14 System and recording calls in a webrtc contact center
2042014027012709/18/14 Shared lock control
2052014027013409/18/14 Agent statistics by location
2062014027013609/18/14 Adaptive thresholding
2072014027013709/18/14 Global logging and analysis system
2082014027013809/18/14 Secret transfers in contact centers
2092014027014309/18/14 Method and system for serving customers in a contact center
2102014027014409/18/14 Public safety answering point language detection
2112014027014509/18/14 Answer based agent routing and display method
2122014027846509/18/14 Method, apparatus, and system for providing health monitoring event anticipation and response
2132014027895109/18/14 System and identifying and engaging collaboration opportunities
2142014028098709/18/14 Application programming interface enabling communication features for different communication protocols
2152014028099509/18/14 Browser-based communications enhanced with enterprise communication features
2162014028261909/18/14 Method, apparatus, and system for providing and using multi-protocol eventing
2172014028290309/18/14 Managing identity provider (idp) identifiers for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2182014025367109/11/14 Systems and methods to duplicate audio and visual views in a conferencing system
2192014025477509/11/14 System and assisting agents of a contact center
2202014025477609/11/14 System and managing a contact center
2212014025478509/11/14 Dynamic device pairing with control session establishment
2222014025479009/11/14 System and selecting agent in a contact center for improved call routing
2232014025589509/11/14 System and training agents of a contact center
2242014025790809/11/14 Viewer pattern analysis
2252014025850109/11/14 System and automated distribution of supervisory functions in a contact center
2262014025888909/11/14 Presentation of contextual information in a co-browsing environment
2272014024793609/04/14 Systems and methods for managing reporting data on a hosted on-demand reporting system
2282014025007209/04/14 System and in-memory indexing of data
2292014025009709/04/14 Systems and methods for indexing and searching reporting data
2302014025010009/04/14 Systems and methods for indexing and searching administrative data
2312014024134008/28/14 System and software turret phone capabilities
2322014024151208/28/14 Systems and methods to support using analog tty devices with voice-only pc soft clients
2332014024423508/28/14 System and transmitting multiple text streams of a communication in different languages
2342014024426708/28/14 Integration of user orientation into a voice command system
2352014024519208/28/14 Portable and context sensitive avatar methods and systems
2362014024541808/28/14 Automatic sign in of a user at multiple endpoints
2372014023281408/21/14 System and managing a presentation
2382014023371708/21/14 Implementation of the semi-attended transfer in sip for ip-multimedia subsystem environments
2392014023737108/21/14 Presentation pacing system and method
2402014023761208/21/14 Privacy setting implementation in a co-browsing environment
2412014022649008/14/14 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
2422014022681008/14/14 Interruptible work reassignment
2432014022962408/14/14 Dynamic device pairing with media server audio substitution
2442014022963108/14/14 Optimized distributed routing for stretched data center models through updating route advertisements based on changes to address resolution protocol (arp) tables
2452014021943308/07/14 Timeline interface for multi-modal collaboration
2462014022290708/07/14 System and context-aware participant management
2472014022343608/07/14 Method, apparatus, and system for providing and using a scheduling delta queue
2482014021192907/31/14 Method and identifying and managing participants in a conference room
2492014021497207/31/14 Reconstruction of session initiation protocol (sip) dialogs in a sip network



ARCHIVE: New 2015 2014 2013 2012 2011 2010 2009



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This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. Freshpatents.com is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by FreshPatents.com

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