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Avaya Inc
Avaya Inc_20100107
Avaya Inc_20131212
Avaya Inc_20100121


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Avaya Inc patents

Recent patent applications related to Avaya Inc. Avaya Inc is listed as an Agent/Assignee. Note: Avaya Inc may have other listings under different names/spellings. We're not affiliated with Avaya Inc, we're just tracking patents.

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "A" | Avaya Inc-related inventors

Search recent Press Releases: Avaya Inc-related press releases
Count Application # Date Avaya Inc patents (updated weekly) - BOOKMARK this page
12016011947004/28/16 System and providing social caller id and caller rating on web calls
22016011247104/21/16 Method and dynamic device pairing
32016011247204/21/16 System and managing communication sessions
42016011253904/21/16 Services versioning
52016011256204/21/16 Caller authentication
62016011256704/21/16 Speech analytics: conversation timing and adjustment
72016011256804/21/16 System and selecting agents to improve call routing
82016010409804/14/16 Contact center delivery in-building homing service
92016010554304/14/16 Codec sequence detection
102016010563804/14/16 Protecting privacy of a customer and an agent using face recognition in a video contact center environment
112016010556604/14/16 Conference call question manager
122016009866304/07/16 Agent quality and performance monitoring based on non-primary skill evaluation
132016009866504/07/16 Flowing skill request vectors to workforce hiring tools
142016009899904/07/16 Audio search using codec frames
152016009985004/07/16 Abstract activity counter
162016010005904/07/16 Agent non-primary skill improvement training method
172016009998604/07/16 System and concurrent electronic conferences
182016009441103/31/16 System and optimizing performance of agents in an enterprise
192016009447503/31/16 Audio power based media bandwidth management
202016009448903/31/16 L2 redirection in multi-chassis lag environments
212016009455703/31/16 User authentication for proxy-configured clients in captive portal environments
222016009460603/31/16 Segmented video codec for high resolution and high frame rate video
232016008783603/24/16 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device
242016008786603/24/16 Adaptive management of a media buffer
252016008057003/17/16 System and guiding agents in an enterprise over aggregated interactions
262016007269303/10/16 Client-server communication evaluation and diagnostic tool
272016007295003/10/16 Server for providing enhanced services to contact center agents
282016007305403/10/16 System and determining conference participation
292016006295303/03/16 Eye control of a text stream
302016006562303/03/16 Hybrid cloud media architecture for media communications
312016006573803/03/16 System and method to improve self-service experience and optimize contact center resources
322016004237102/11/16 Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity
332016003432202/04/16 Systems and methods for event routing and correlation
342016003484102/04/16 Team workforce assignment
352016003686402/04/16 Providing external application services with an existing private branch exchange media server
362016003697502/04/16 System and guiding agents in an enterprise
372016001888801/21/16 Indication of eye tracking information during real-time communications
382016001988201/21/16 Systems and methods for speech analytics and phrase spotting using phoneme sequences
392016002109701/21/16 Facilitating network authentication
402016002120701/21/16 Method and system for a uniform resource identifier (uri) broker
412016000500501/07/16 System and predicting meeting subjects, logistics, and resources
422016000652001/07/16 Acoustic information transfer
432016000665301/07/16 Layer 2 vpn service advertisement from access nodes to a core network
442016000687101/07/16 System and managing resources in an enterprise
452016000677601/07/16 Systems and methods for enhanced conference session interaction
462015037947812/31/15 Systems and methods for presenting information extracted from one or more data sources to event participants
472015037952712/31/15 Derivative network profile for customer interactions
482015038153312/31/15 System and email management through detection and analysis of dynamically variable behavior and activity patterns
492015038167412/31/15 System and efficient port and bandwidth utilization in setting up communication sessions
502015038180212/31/15 Application sequencing for advanced communication features
512015038180312/31/15 Method and augmenting communication sessions using contextual information
522015037303212/24/15 Voice and video watermark for exfiltration prevention
532015037305712/24/15 Enhancing media characteristics during web real-time communications (webrtc) interactive sessions by using session initiation protocol (sip) endpoints, and related methods, systems, and computer-readable media
542015036343112/17/15 System and information sharing in an enterprise
552015036373612/17/15 System and enhancing information flow in an enterprise
562015036378912/17/15 System and payment card industry compliance
572015036413012/17/15 Conversation structure analysis
582015036413412/17/15 Geo-spatial event processing
592015036534212/17/15 System and routing work requests in an enterprise
602015035820412/10/15 Method of reducing traffic loss when bringing up a switch within a multi chassis switch cluster without using dedicated intra cluster links
612015035836112/10/15 Mechanisms for handling sip glare across multiple dialogs
622015035846312/10/15 System and managing customer interactions in an enterprise
632015035846812/10/15 Optimization in workforce managment using work assignment engine data
642015034742112/03/15 Graph database for a contact center
652015034745412/03/15 Efficient state change support for hierarchical data models in a virtualized system
662015035043012/03/15 System and providing agent assistance in contact centers
672015035043112/03/15 Mechanism for creation and utilization of an attribute tree in a contact center
682015035043212/03/15 Mechanism for avoidance in a graph based contact center
692015035043312/03/15 Mechanism for adaptive modification of an attribute tree in graph based contact centers
702015035044012/03/15 Mechanism for work assignment in a graph-based contact center
712015035044212/03/15 System and routing work requests to a resource group of an enterprise
722015035044512/03/15 System and contact center routing of a customer based on media capabilities
732015034805012/03/15 Hybrid cloud encryption method
742015034139111/26/15 Systems and methods for serving application specific policies based on dynamic context
752015034131211/26/15 Firewall traversal for web real-time communications
762015033423311/19/15 Method and system for determining occupancy of resources in a multimodal contact center
772015032480511/12/15 Public non-company controlled social forum response method
782015032699311/12/15 Dynamic customization of pluggable service by users
792015032472711/12/15 Staff work assignment and allocation
802015032480511/12/15 Public non-company controlled social forum response method
812015032662111/12/15 On-demand robot acquisition of communication features
822015032672211/12/15 Contact center replay
832015031930711/05/15 Identifying escalation events in communication sessions
842015031930511/05/15 Speech analytics: conversation timing and adjustment
852015030179810/22/15 Binary-caching for xml documents with embedded executable code
862015030286810/22/15 Conversation quality analysis
872015030428810/22/15 System and end-to-end encryption and security indication at an endpoint
882015030435910/22/15 Application of enterprise policies to web real-time communications (webrtc) interactive sessions using an enterprise session initiation protocol (sip) engine, and related methods, systems, and computer-readable media
892015030437910/22/15 Providing web real-time communications (webrtc) media services via webrtc-enabled media servers, and related methods, systems, and computer-readable media
902015030449210/22/15 Communications arbitrator
912015030249910/22/15 Kiosk escalation
922015029602910/15/15 Network service type and mode advertisement
932015028704310/08/15 Network-based identification of device usage patterns that can indicate that the user has a qualifying disability
942015028706210/08/15 Personalized customer surveys
952015028703910/08/15 Live assist
962015028145110/01/15 System and method to detect and correct ip phone mismatch in a contact center
972015027116909/24/15 Authentication of client devices in networks
982015027101609/24/15 Configuration of networks with server cluster device
992015027101709/24/15 Configuration of networks using switch device access of remote server
1002015027102209/24/15 Configuration of networks using client device access of remote server
1012015027116909/24/15 Authentication of client devices in networks
1022015026175609/17/15 Mechanism for computing and using contextualized social media scores
1032015026223709/17/15 Location sensing and response for mobile messaging
1042015026414809/17/15 Connection of persons and things via mobile messaging privacy/security broker system
1052015026417609/17/15 Location enhancements for mobile messaging
1062015026431009/17/15 Providing and using quality indicators in conferences for mitigation activities
1072015025688309/10/15 Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
1082015024974409/03/15 Method for including caller-provided subject information in the caller-id display of enterprise telephones
1092015024481208/27/15 System and binding a virtual desktop infrastructure host and media soft client together
1102015023502108/20/15 Distribution of ephemeral extension to communication sessions
1112015023704708/20/15 Authentication frequency and challenge type based on application usage
1122015023720708/20/15 Call center customer service kiosk
1132015023008608/13/15 Authentication based on geo-location history
1142015022036808/06/15 Data and state threading for virtualized partition management
1152015022267108/06/15 Call context conveyance
1162015022129908/06/15 Speech analytics with adaptive filtering
1172015021365007/30/15 Presentation of enhanced communication between remote participants using augmented and virtual reality
1182015021529007/30/15 Enhancing privacy by obscuring traversal using relays around network address translator (turn) connections, and related methods, systems, and computer-readable media
1192015021535107/30/15 Control of enhanced communication between remote participants using augmented and virtual reality
1202015021536507/30/15 Dynamic management of collaboration sessions using real-time text analytics
1212015021546307/30/15 Agent rating prediction and routing
1222015021546407/30/15 Enhancing contact center calculations based on real-time speech analytics
1232015021558107/30/15 Enhanced communication between remote participants using augmented and virtual reality
1242015020793707/23/15 Systems and methods for multichannel routing of work items in a contact center
1252015020793807/23/15 System and selecting agent in a contact center for improved call routing
1262015020609207/23/15 Identification of multi-channel connections to predict estimated wait time
1272015020793507/23/15 Setup application for generating custom code
1282015020802907/23/15 Coordinated video-phone overlay on top of pc desktop display
1292015019973207/16/15 System and providing customer service help
1302015020102407/16/15 System and establishing a sip shared control channel in multiple device environments
1312015020107307/16/15 Intelligent/selective coverage mechanism
1322015019540407/09/15 Systems and methods of managing competing business goals of a contact center
1332015019540507/09/15 Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
1342015019541107/09/15 System and providing intelligent and automatic mute notification
1352015018720307/02/15 Method and system for alerting contactees of emergency event
1362015018890207/02/15 Controlling access to traversal using relays around network address translation (turn) servers using trusted single-use credentials
1372015018908407/02/15 Emergency greeting override by system administrator or routing to contact center
1382015017848606/25/15 Authentication frequency and challenge type based on environmental and physiological properties
1392015017866006/25/15 System and automated optimization of operations in a contact center
1402015018067506/25/15 Optimization of rules used for prevention of duplication and looping of multicast traffic within a multi-homed cluster of backbone edge bridges in a shortest path bridging multicast network
1412015018103806/25/15 System and driving a virtual view of agents in a contact center
1422015018140806/25/15 Predictive client vlan extension
1432015017826006/25/15 Multi-layered presentation and mechanisms for collaborating with the same
1442015018079106/25/15 Adaptive modification of class of service for supporting bandwidth over-allocation
1452015018091906/25/15 Active talker activated conference pointers
1462015018103906/25/15 Escalation detection and monitoring
1472015017015206/18/15 System and providing actionable input based on social media
1482015017023606/18/15 System and authenticating an agent
1492015017214506/18/15 Impact prediction of social media interaction
1502015016121606/11/15 Anti-trending
1512015016335806/11/15 Natural language processing (nlp) and natural language generation (nlg) based on user context for enhanced contact center communication
1522015016336106/11/15 Inbound contact center call disconnect buffer
1532015015645806/04/15 Method and system for relative activity factor continuous presence video layout and associated bandwidth optimizations
1542015015663006/04/15 Securing mdns in enterprise networks
1552015014801905/28/15 Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
1562015014917205/28/15 Word cloud audio navigation
1572015013830205/21/15 System and not displaying duplicate images in a video conference
1582015013830205/21/15 System and not displaying duplicate images in a video conference
1592015013904505/21/15 Call transfer with network spanning back-to-back user agents
1602015013922405/21/15 Method to achieve the use of an external metric as the primary tie-breaker in intermediate system to intermediate system (isis) route selections
1612015013940905/21/15 Contact advocate
1622015013941505/21/15 Aggregated multi-topic agent desktop
1632015014098105/21/15 Method and system to manage mobile data network usage for voip calls
1642015014252705/21/15 Architecture for a contact center with emulator driven self control loop
1652015014293305/21/15 Self-configuring dynamic contact center
1662015013941605/21/15 Pseudo agent matching
1672015013150105/14/15 Elastic wireless control plane
1682015013166205/14/15 Multi-threaded multi-path processing
1692015013309205/14/15 System and high-quality call recording in a high-availability environment
1702015013432505/14/15 Deep language attribute analysis
1712015013509605/14/15 System and displaying context-aware contact details
1722015013509805/14/15 System and mode-neutral communications with a widget-based communications metaphor
1732015013089205/14/15 Method and system for video conference snapshot presence
1742015012494505/07/15 System, authenticating calls
1752015012495405/07/15 Strategy pairing
1762015012755805/07/15 Method for determining response channel for a contact center from historic social media postings
1772015012770905/07/15 Providing reliable session initiation protocol (sip) signaling for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1782015012805805/07/15 System and predictive actions based on user communication patterns
1792015012814505/07/15 System and routing work requests to minimize energy costs in a distributed computing system
1802015011574104/30/15 Ac power over ethernet
1812015012059104/30/15 Unified control of employee access to employer communications systems during periods of employee furlough
1822015012087904/30/15 Providing origin insight for web applications via session traversal utilities for network address translation (stun) messages, and related methods, systems, and computer-readable media
1832015012090404/30/15 Variable capture between applications
1842015012094404/30/15 Sip anchor points to populate common communication logs
1852015012125004/30/15 Providing intelligent management for web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
1862015012082504/30/15 Sequential segregated synchronized transcription and textual interaction spatial orientation with talk-over
1872015010940304/23/15 Selective recording of high quality media in a videoconference
1882015011026104/23/15 Context sensitive, cloud-based telephony
1892015011152604/23/15 Method by which psaps can identify and request information from cellular devices that are near emergent events
1902015011152704/23/15 Determination by psaps of caller location based on the wifi hot spots detected and reported by the caller's device(s)
1912015010367404/16/15 Network loop prevention
1922015010399504/16/15 System and prioritizing agent intervention into automated customer engagements
1932015010399904/16/15 System and cost-based automatic call distribution with statistically predictable wait time
1942015010679804/16/15 Sharing dynamic variables in a high availability environment
1952015009637504/09/15 Device proximity detection
1962015009844304/09/15 Mobility integration with fabric enabled network
1972015009846704/09/15 Quality of service aware hybrid multicast networks
1982015009856004/09/15 System and automated assignment of monitoring in a contact center
1992015010094004/09/15 System and prioritizing and remediating defect risk in source code
2002015009791504/09/15 Adjusting video layout
2012015009181504/02/15 Method and apparatus to support visually impaired users of touchscreen based user interfaces
2022015009259204/02/15 Enabling encapsulation in networks
2032015009293404/02/15 System and coordinated call-back revocation
2042015009293804/02/15 Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
2052015009508104/02/15 Stackable strategies
2062015009526704/02/15 Techniques to dynamically generate real time frequently asked questions from forum data
2072015009542004/02/15 System and method to identify secure media streams to conference watchers in sip messaging
2082015009544904/02/15 Message transmission in networks
2092015009546704/02/15 Enabling configuration in networks
2102015009558204/02/15 Method for specifying packet address range cacheability
2112015008573303/26/15 Link-local multicast in wlan deployments
2122015008574503/26/15 Plan-assisted wireless access point configuration
2132015008587403/26/15 Provisioning sip-based remote vpn phones
2142015008878403/26/15 System and message thread management
2152015008904403/26/15 Client location discovery
2162015008904603/26/15 Providing network management based on monitoring quality of service (qos) characteristics of web real-time communications (webrtc) interactive flows, and related methods, systems, and computer-readable media
2172015008959203/26/15 Captive portal systems, methods, and devices
2182015007141503/12/15 Auto-detection of environment for mobile agent
2192015007141803/12/15 Techniques for topical customer service menu reconfiguration based on social media
2202015007142803/12/15 Managing transaction complexity in a contact center
2212015007377403/12/15 Automatic domain sentiment expansion
2222015007417003/12/15 System and managing agent schedules in a contact center
2232015007377503/12/15 Unspoken sentiment
2242015006311703/05/15 Tunnel keep-alive timeout mechanism based on quality of service (qos) value of received keep-alive messages
2252015006355603/05/15 Work assignment with bot agents
2262015006521503/05/15 System and optimizing allocation of resources in electronic games
2272015006781703/05/15 Firewall traversal driven by proximity
2282015005577202/26/15 Facilitating a contact center agent to select a contact in a contact center queue
2292015005841802/26/15 Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
2302015005849202/26/15 Management of network impairment by communication endpoints
2312015004988502/19/15 Pairwise audio capture device selection
2322015005220802/19/15 Invocation of sequenced applications based on dynamic parameters
2332015004372602/12/15 Conditional attribute mapping in work assignment
2342015004372702/12/15 Method and system to determine and employ best contact opportunity
2352015004679002/12/15 Overlay of private data on web pages
2362015003810202/05/15 Emergency request prior insight delivery
2372015003968702/05/15 Acquiring and correlating web real-time communications (webrtc) interactive flow characteristics, and related methods, systems, and computer-readable media
2382015003974702/05/15 Communication device event captures
2392015003976002/05/15 Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
2402015003977502/05/15 Tracking the progression of a communication session
2412015003015201/29/15 Method and system for determining customer's skill, knowledge level, and/or interest
2422015003286301/29/15 Automatic configuration of endpoint communication devices to set up a voip network
2432015002647301/22/15 Verifying privacy of web real-time communications (webrtc) media channels via corresponding webrtc data channels, and related methods, systems, and computer-readable media
2442015000999301/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
2452015000999401/08/15 Method and apparatus providing single-tier routing in a shortest path bridging (spb) network
2462015000927801/08/15 System and whiteboard collaboration
2472015000674101/01/15 Reconstruction of states on controller failover
2482015000261901/01/15 Scalable web real-time communications (webrtc) media engines, and related methods, systems, and computer-readable media
2492015000345401/01/15 Default gateway redundancy support across spb networks

ARCHIVE: New 2016 2015 2014 2013 2012 2011 2010 2009


This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. is not affiliated or associated with Avaya Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Avaya Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by