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Newvoicemedia Ltd patents


Recent patent applications related to Newvoicemedia Ltd. Newvoicemedia Ltd is listed as an Agent/Assignee. Note: Newvoicemedia Ltd may have other listings under different names/spellings. We're not affiliated with Newvoicemedia Ltd, we're just tracking patents.

ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "N" | Newvoicemedia Ltd-related inventors


Concept-based search and categorization

A system and method for concept-based search and categorization that uses a lexical database to take a search term and from this to build a set of concepts and related terms and then searches stemmed or lemmatized text from a call transcription, email or chat message to perform categorization based... Newvoicemedia Ltd

Day-level sla-based routing

A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics... Newvoicemedia Ltd

Method and operating a computer-telephony system

One embodiment of the invention provides a method of operating a computer-telephony system. The method comprises providing computer-telephony support for a plurality of customers. Each customer maintains customer relationship management (CRM) data. The CRM data is uploaded from the plurality of customers into a computer-telephony database. The uploading includes transforming... Newvoicemedia Ltd

System and intelligent sales engagement

A system for automatically automatic workflow triggering using real-time analytics, comprising an analytics server that receives and analyzes interaction information and a workflow server that produces workflow events based on the analysis, sends workflow events to handlers for processing, retrieves workflow-related data, and produces workflow reports for review, and a... Newvoicemedia Ltd

System and intelligent sales engagement

A system for automatically automatic workflow triggering using real-time analytics, comprising an analytics server that receives and analyzes interaction information and a workflow server that produces workflow events based on the analysis, sends workflow events to handlers for processing, retrieves workflow-related data, and produces workflow reports for review, and a... Newvoicemedia Ltd

System and an optimized, self-learning and self-organizing contact center

A system and method for an optimized, self-learning and self-organizing contact center has been developed. This system and method uses principles and tools of information theory, including the latent Dirichlet allocation which reduces information to specific predetermined topics and a distribution of topic related words to infer its hidden, generative... Newvoicemedia Ltd

Method and using a search engine advantageously within a contact center system

Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia... Newvoicemedia Ltd

System and methods for tamper proof interaction recording and timestamping

A system and method for securely recording voice communications, comprising an authentication server, further comprising at least a software components operating on a network-capable computing device, and a database, wherein an authentication server verifies the validity of voice communications and a database stores voice communication recordings.... Newvoicemedia Ltd








ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009



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