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Nice systems Ltd patents


Recent patent applications related to Nice systems Ltd. Nice systems Ltd is listed as an Agent/Assignee. Note: Nice systems Ltd may have other listings under different names/spellings. We're not affiliated with Nice systems Ltd, we're just tracking patents.

ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "N" | Nice systems Ltd-related inventors


Quality-dependent playback of recordings

Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according... Nice systems Ltd

System and detecting and monitoring screen connectivity malfunctions

A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.... Nice systems Ltd

System and resolving user identification

A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user... Nice systems Ltd

System and sentiment lexicon expansion

Systems and methods for sentiment lexicon expansion receive at least a domain specific corpus comprising a plurality of words, and a generic sentiment lexicon; parse the plurality of words in the domain specific corpus into a plurality of dependency relations; identify, using one or more syntactic dependency rules and at... Nice systems Ltd

Automated call classification

A computing system is configured to categorize digital data records each relating to an interaction between a call center agent and a customer. The system includes a rules module to determine a first probability that a data record belongs to a category based one or more rules each rule defining... Nice systems Ltd

Analyzing and automating work-flow in a computerized user-interface

A computerized method for evaluating operational behavior on a computer is disclosed, comprising activating in the computer a code that intercepts events of operations on a user-interface of the computer and acquires data of the events, providing the data of the events to a computerized apparatus that automatically analyzes the... Nice systems Ltd

Bettering scores of spoken phrase spotting

Embodiments of the disclosed subject matter include a system and method for improving a phrase spotting score. The method may include providing a test speech and a transcription thereof, obtaining an input phrases in a textual form for spotting in the provided test speech, generating a phonetic transcription for the... Nice systems Ltd

Customer journey management

Systems and methods of managing customer journeys are implemented using one or more processors in a computing system. Each journey may comprise a succession of interactions at interaction points such as telephone conversations, responses to an interactive voice response “IVR” system and viewing a web page. Customer journey scores are... Nice systems Ltd

System and distributed categorization

A generic categorization method may include receiving interaction data on a distributed computing system operating on a plurality of computing nodes. The distributed computing system may distribute the received interaction data across the plurality of nodes. On each node, categorization rules may be applied to the interaction data via parallel... Nice systems Ltd

Systems and methods for reward prediction and offer selection

Methods and systems predict a reward resulting from serving one of a set of offers to one or more potential respondents, for example via a webpage, using one or more processors to calculate a predicted reward according to a model. The model may include one or more variables characterizing the... Nice systems Ltd








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