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Cyara Solutions Pty Ltd patents


Recent patent applications related to Cyara Solutions Pty Ltd. Cyara Solutions Pty Ltd is listed as an Agent/Assignee. Note: Cyara Solutions Pty Ltd may have other listings under different names/spellings. We're not affiliated with Cyara Solutions Pty Ltd, we're just tracking patents.

ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "C" | Cyara Solutions Pty Ltd-related inventors


Case-based automated email testing

A system for case-based automated email testing, comprising a test case management server that produces test case configurations comprising email message information and execution configuration, and configured to operate an administration interface to receive user interaction and direct the operation of the test case management server, and configured to direct the operation of a plurality of email servers accessible via the network based at least in part on a test case configuration, and configured to compare at least a plurality of email messages against at least a portion of the email message information of a test case configuration.. . ... Cyara Solutions Pty Ltd

Bi-directional audio generation device for speech quality assessment of telephony networks and speech codecs

A system for bi-directional quality testing of a telephony system or network using an audio generation device configured to automate perceptual evaluation of speech quality assessments and connect to a communication endpoint through computer telephony integration (cti) instruction or system configuration to enable auto-answering of the communication endpoint, listen, record, and process signals and audio data, calculate mean opinion scores (mos), generate signals and audio for playback, compare files using a full reference algorithm, and store data with mos results displayed in data naming structure.. . ... Cyara Solutions Pty Ltd

Mobile dashboard for automated contact center testing

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (cx) metrics that are most relevant to them, and configure push notification alerts accordingly.. ... Cyara Solutions Pty Ltd

Automated contact center customer mobile device client infrastructure testing

An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.. ... Cyara Solutions Pty Ltd

System and method for automated contact center agent workstation testing

A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. ... Cyara Solutions Pty Ltd

System and method for reliable call recording testing and proprietary customer information retrieval

A system and methods for reliable call recording testing and proprietary customer information retrieval, wherein recording may be both active and passive in nature, recording call audio from the moment a call begins such as to include dial tones, ivr interactions, and other non-conversation call contents that may generally be omitted in traditional recordings. These recordings may then be compared to similar recordings collected by traditional systems to “align” the recordings, identifying portions of the call that may have been omitted from one recording by using audio fingerprinting to match recordings up for improved analysis.. ... Cyara Solutions Pty Ltd

System and method for automated thin client contact center agent desktop testing

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. ... Cyara Solutions Pty Ltd

System and method for automated adaptation and improvement of speaker authentication in a voice biometric system environment

A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a target selector, a voice analyzer, a voice data modifier, and a call flow creator. The speech sample collector retrieves speech samples from a database of enrolled participants in a speaker authentication system. ... Cyara Solutions Pty Ltd








ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009



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