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Intellisist Inc patents


Recent patent applications related to Intellisist Inc. Intellisist Inc is listed as an Agent/Assignee. Note: Intellisist Inc may have other listings under different names/spellings. We're not affiliated with Intellisist Inc, we're just tracking patents.

ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "I" | Intellisist Inc-related inventors


Computer-implemented system and method for call status determination

A computer-implemented system and method for call status determination is provided. A request for verification of incoming calls to a party is received. ... Intellisist Inc

Computer-implemented system and method for identifying special information within a voice recording

A system and method for identifying special information within a voice recording is provided. Training to identify a speaker is performed. ... Intellisist Inc

System and method for performing caller identity verification using multi-step voice analysis

Caller identity verification can be improved by employing a multi-step verification that leverages speech features that are obtained from multiple interactions with a caller. An enrollment is performed in which customer speech features and customer information are collected. ... Intellisist Inc

System and method for performing screen capture-based sensitive information protection within a call center environment

Portions of a customer interaction recording that include sensitive information can be identified by performing character recognition on the images in the recording. Field identifiers identified through character recognition are compared to a list of known identifiers of fields for entry of sensitive information. ... Intellisist Inc

Computer-implemented system and method for delivery of group messages

A computer-implemented system and method for delivering group messages is provided. Users signed on to a discussion group that is associated with a discussion group id are identified. ... Intellisist Inc

Computer-implemented system and method for transcription error reduction

A computer-implemented system and method for transcription error reduction is provided. A transcribed value and a confidence score are assigned to each utterance in a stream of audio data. ... Intellisist Inc

System and method for performing circumstance-specific customer satisfaction monitoring in an ongoing call center interaction

A system and method for performing circumstance-specific customer satisfaction monitoring in an ongoing call center interaction are provided. At least one parameter of a message, the message including information regarding giving a signal by a customer of a call center indicating a dissatisfaction of the customer, is determined based on at least one of one or more characteristics of the customer and one or more conditions of the call center. ... Intellisist Inc

Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor

A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents for scheduling meetings within a call center is received from a user. ... Intellisist Inc

Computer-implemented system and method for determining call status

A computer-implemented system and method for determining call status is provided. A call from a caller to a recipient is identified and an identity of the caller is determined. ... Intellisist Inc

Computer-implemented system and method for storing and retrieving sensitive information

A computer-implemented system and method for storing and retrieving sensitive information is provided. Segments of sensitive data each encrypted via a single use encryption key and associated with a reference code are maintained. ... Intellisist Inc

Computer-implemented system and method for retention of call recordings

A computer-implemented system and method for retention of call recordings are provided. Calls are received and recorded. ... Intellisist Inc

Computer-implemented system and method for facilitating interactions via automatic agent responses

A computer-implemented system and method for facilitating interactions via automatic agent responses is provided. Communication during an interaction between a user and an agent is monitored and a request from the user is identified during the interaction. ... Intellisist Inc

System and method for user notification regarding detected events

A system and method for user notification regarding detected events is provided. A plurality of messages are accessed from one or more sources. ... Intellisist Inc

System and method for call data processing

A system and method for call data processing are provided. Multiple call sessions are monitored for an agent on an agent console. ... Intellisist Inc

09/14/17 / #20170264748

Computer-implemented system and method for delivery of group messages

A computer-implemented system and method for delivering group messages is provided. Users that are signed-on to and signed-off from one or more discussion groups are tracked. ... Intellisist Inc

09/14/17 / #20170264746

System and method for providing customer-specific ongoing call center assistance with the aid of a digital computer

A system and method for providing customer-specific ongoing call center assistance with the aid of a digital computer are provided. A call is received from a caller in a call center and the caller is connected to an agent of the call center. ... Intellisist Inc

09/14/17 / #20170264745

System and method for automated call center operation facilitating agent-caller communication

A system and method for automated call center operation facilitating agent-caller communication are provided. Multiple call sessions with users are simultaneously provided for an agent on a display. ... Intellisist Inc

08/24/17 / #20170244835

Computer-implemented system and method for facilitating call sessions via messages

A computer-implemented system and method for facilitating call sessions via messages is provided. Two or more call sessions are monitored and each call session is processed by receiving speech utterances from one of the participants and transcribing the speech utterances into text. ... Intellisist Inc

08/10/17 / #20170229123

Computer-implemented system and method for transcription error reduction

A computer-implemented system and method for transcription error reduction is provided. A transcribed value is assigned to each utterance obtained from a user during a call and a confidence score is assigned to each transcribed value. ... Intellisist Inc

08/03/17 / #20170223182

Computer-implemented system and method for determining a status of a call connection

A computer-implemented system and method for determining a status of a call connection is provided. Metadata associated with a party to a call is obtained upon commencement of the call. ... Intellisist Inc

07/06/17 / #20170195491

Computer-implemented system and method for assigning call agents to callers

A computer-implemented system and method for assigning call agents to callers is provided. A call from a caller is received into a call center. ... Intellisist Inc

06/15/17 / #20170171391

Computer-implemented system and method for group message delivery

A computer-implemented system and method for group message delivery is provided. A voice message is received from a user associated with a personal communication device. ... Intellisist Inc

06/08/17 / #20170161513

Computer-implemented system and method for encrypting call recordings

A computer-implemented system and method for encrypting call recordings is provided. Calls are recorded and each call recording is divided into segments. ... Intellisist Inc

05/11/17 / #20170134572

Computer-implemented system and method for identifying call recordings for retention

A computer-implemented system and method for identifying call recordings for retention is provided. A call is received into a call center and assigned to one of an agent and an interactive voice response device. ... Intellisist Inc

02/16/17 / #20170047070

Computer-implemented system and method for performing distributed speech recognition

A computer-implemented system and method for performing distributed speech recognition is provided. Audio data is collected. ... Intellisist Inc

02/02/17 / #20170032790

Computer-implemented system and method for efficient voice transcription

A computer-implemented system and method for efficient voice transcription is provided. A verbal message is processed by splitting the verbal message into segments and generating text for each of the segments via automated speech recognition. ... Intellisist Inc








ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009



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This listing is an abstract for educational and research purposes is only meant as a recent sample of applications filed, not a comprehensive history. Freshpatents.com is not affiliated or associated with Intellisist Inc in any way and there may be associated servicemarks. This data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Intellisist Inc with additional patents listed. Browse our Agent directory for other possible listings. Page by FreshPatents.com

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