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Servicenow Inc patents


Recent patent applications related to Servicenow Inc. Servicenow Inc is listed as an Agent/Assignee. Note: Servicenow Inc may have other listings under different names/spellings. We're not affiliated with Servicenow Inc, we're just tracking patents.

ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 | Company Directory "S" | Servicenow Inc-related inventors


Auto discovery of configuration items

A method includes determining that an agent configured an identified node of a computer system, obtaining a definition of the agent that configured the identified node, identifying a configuration item associated with the identified node based at least in part on the definition of the agent that configured the identified node, and updating a service model database with the identified configuration item.. . ... Servicenow Inc

Detecting and tracking virtual containers

Examples of techniques for detecting and tracking virtual containers are disclosed. In one example implementation according to aspects of the present disclosure, a computer-implemented method includes detecting a virtual container. ... Servicenow Inc

Collision detection using state management of configuration items

Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. ... Servicenow Inc

Visual programming system

Methods, systems, and system for generating code using visual blocks. A selection is made from a list of one or more programming blocks. ... Servicenow Inc

Method and apparatus for reducing security risk in a networked computer system architecture

An apparatus and associated method are provided for reducing a security risk in a networked computer system architecture. The method comprises receiving at a security computer external vulnerability data from an external source regarding vulnerabilities associated with an attack vector for configuration item (ci) data related to a (ci) device, of the networked computer system. ... Servicenow Inc

System and method for application route management

The unauthorized access of database nodes by application nodes within an electronic computing and communications system can be prevented using an access table that stores access table records indicating that at least some of the application nodes are authorized to access at least some of the database nodes. The access table records can be generated by identifying connections between application nodes and database nodes within a configuration management database. ... Servicenow Inc

Detecting and tracking virtual containers

Examples of techniques for detecting and tracking virtual containers are disclosed. In one example implementation according to aspects of the present disclosure, a computer-implemented method includes detecting a virtual container. ... Servicenow Inc

System and method for providing database content on a client device

A system and method for providing content for display form data sources on a client device are provided. The method includes receiving, by a distribution server, a report identifier associated with a report and a request for information, wherein the information is requested based on the report; determining by the distribution server at least a data source, the at least a data source storing at least a portion of the information; requesting access from the integration server to the at least a data source to retrieve the at least a portion of the information; and sending from the distribution server to the client device, the at least a portion of the information, wherein the at least a portion of information is utilized in the report. ... Servicenow Inc

Change to availability mapping

A computer-implemented network diagnostics system includes a system management module, coupled to a communications network and a network accessible storage via a network interface of the system management module. The system management module is configured to direct a server to display a plurality of respective status indicators for a plurality of client resources of the communications network, identify one or more client resources of the plurality of client resources experiencing a functional impairment, apply an impact analysis framework to determine the functional impairment experienced by the one or more client resources of the plurality of client resources is causally related to a maintenance operation, and direct the server to update the respective status indicators associated with the one or more client resources of the plurality of client resources whose functional impairment is causally related to the maintenance operation to reflect that the respective client resource is undergoing maintenance.. ... Servicenow Inc

Machine learning with partial inversion

An example embodiment may involve a machine learning model representing relationships between a dependent variable and a plurality of n independent variables. The dependent variable may be a function of the n independent variables, where the n independent variables are measurable characteristics of computing devices, and where the dependent variable is a predicted behavior of the computing devices. ... Servicenow Inc

Distributed backup system

A distributed backup method includes defining a server group having a plurality of server computers, and providing each server computer with an identical backup policy and an identical storage policy. The method also includes transmitting, at each server computer of the server group to every other server computer of the server group, advertisement messages describing available storage space for storing backups, and receiving, at each server computer from the server, at least some of the advertisement messages. ... Servicenow Inc

System and method for resource presentation

Systems, methods, and computer readable medium are provided for presenting requested resources on a mobile device. A method of this disclosure may include transmitting a uniform resource locator (url) associated with a requested resource and receiving a response to the transmission of the url, wherein the response comprises data usable by the mobile device to identify a resource type indicative of the requested resource. ... Servicenow Inc

System and method for identifying components of a computer network based on component connections

Identifying components of a computer network based on connections between the components includes performing a first discovery operation to identify respective attributes of a first set of components and performing a second discovery operation to infer respective components of the second set of components not identifiable by the first discovery operation. The second discovery operation is performed by sending probes for collecting network flow data indicative of network flows between components of the first set of components and other components of the computer network. ... Servicenow Inc

Network configuration management system

Systems and methods are disclosed for invoking a first discovery probe against a target device at a first time to obtain first probe data; determining a first hash value based at least in part on the first probe data; storing the first hash value, the stored first hash value associated with the first discovery probe and the first device; transmitting the first probe data to the server device; invoking the first discovery probe against the first device at a second time to obtain second probe data; determining a second hash value based at least in part on the second probe data; determining that a match has occurred, where the first hash value matches the second hash value; and, responsive to the match, transmitting an indication of no change, from the first probe data, to the server device.. . ... Servicenow Inc

05/03/18 / #20180123904

System and method of associating metadata with computing resources across multiple providers

Systems, apparatuses, and methods for modifying metadata associated with database objects obtained from providers, such as cloud providers, are disclosed. Modifying metadata associated with database objects obtained from cloud providers may include identifying resources in a computer network that originate from providers, such as cloud providers that do not have associated metadata. ... Servicenow Inc

05/03/18 / #20180123889

Multi-stage network discovery

In a multi-stage network discovery system, a target device is identified by a logical address and associated with a configuration item (ci) record stored in a configuration management database (cmdb). A receiver module receives first probe data from a first probe running against the target device, the first probe data comprising constant attribute data of the target device, stores at least part of the first probe data in a first part of the ci record, receives subsequent probe data from at least one subsequent probe against the target device using the logical address, the subsequent probe data comprising the constant attribute data of the target device, determines that the constant attribute data from the subsequent probe matches the constant attribute data from the ci record, and in response to the determination, stores the subsequent data obtained from the second probe in a second part of the ci record.. ... Servicenow Inc

05/03/18 / #20180123864

Network event grouping

Systems and methods are disclosed for network event grouping. For example, methods may include generating a graph including vertices and edges, wherein at least one of the vertices is associated with an event type from a set of event types and wherein at least one of the edges is associated with a weight; removing, based on an associated weight and a first threshold, one or more edges from the graph; determining, after removing the one or more edges from the graph, whether the graph is chordal; responsive to determining that the graph is chordal, identifying a connected subgraph within the graph; determining a group of event types to include event types that are associated with vertices in the identified connected subgraph; and transmitting, storing, or displaying data specifying the group of event types.. ... Servicenow Inc

05/03/18 / #20180121491

System and method for generating aggregate data

A system is provided for updating an aggregate value used to generate a display on a client device. The system can include a server device including a processor and a memory, the memory including instructions executable by the processor to: generate the aggregate value based on a set of records stored in a database; generate a metadata record that includes values based on the set of records used to generate the aggregate value; identify a change to the set of records; determine whether the change will affect a validity of the aggregate value; generate an updated aggregate value based on the change and a metadata record; update the metadata record to include values based on the change; and communicate the updated aggregate value to the client device.. ... Servicenow Inc

05/03/18 / #20180121486

System and method for configuration management database governance

A method for configuration management database governance comprising: identifying a first configuration item and a second configuration item; identifying a relationship between the first configuration item and the second configuration item; identifying a relationship rule governing the relationship between the first configuration item and the second configuration item; determining whether the relationship between the first configuration item and the second configuration ident is consistent with the relationship rule; and allowing, in response to a determination that the relationship between the first configuration item and the second configuration item is consistent with the relationship rule, the first configuration item and the second configuration item to be stored in the configuration management database.. . ... Servicenow Inc

05/03/18 / #20180121475

Generating a priority list of records using indicator data

A system includes a server device including a processor and a memory, the memory including instructions executable by the processor to: receive an indicator comprising an aggregation operation and an indicator criterion, wherein the indicator is included in the set of indicators; generate an indicator value associated with the indicator by applying the aggregation operation to a subset of the set of records identified using the indicator criterion; associate the subset of the set of records with the indicator value; apply a weight associated with the indicator to provide record weights associated with records of the subset of the set of records, wherein at least some of the provided record weights incorporate record weights provided based on other indicators of the set of indicators; and generate a priority list of records based on the record weights.. . ... Servicenow Inc

05/03/18 / #20180121339

System and method for testing behavior of web application software

Testing behavior of a first instance of web application software can include receiving a request from a first window of a web browser instance executed on a client device indicating a test of one or more components of the first instance. Instructions can be sent to the first window to cause the web browser instance to open a second window of the web browser instance and request a webpage from the first instance from the second window. ... Servicenow Inc

05/03/18 / #20180121324

Debug event handling

Systems and methods are disclosed for debug event handling. For example, methods may include receiving a request from a client device. ... Servicenow Inc

05/03/18 / #20180121323

Debug session management

Systems and methods are disclosed for debug session management. For example, methods may include receiving a request from a client device and, in response, identifying a set of instructions to be executed, wherein the set of instructions is associated with at least one breakpoint. ... Servicenow Inc

05/03/18 / #20180121182

System and method for creating and deploying a release package

A system for deploying software includes a processor programmed to identify a collection of deployable elements for use in deploying the software. The instructions also include instructions to receive information associating, with the collection of deployable elements, an item and an activity that is to be performed, using the item, when the software is deployed to a specified type of computing system. ... Servicenow Inc

04/19/18 / #20180107954

System and method for efficient travel time and route computation

A system and method efficiently computes travel times between an origin and destination, minimizing expensive calls to a third party service by first geographically expanding both origin and destination and then searching a cache of previously computed or obtained travel times for any route satisfying the expanded origin and destination. A further embodiment concerns a system and method to prepare an optimized routing sequence to travel to a set of geographical task sites, in satisfaction of applicable conditions for one or more of the task sites. ... Servicenow Inc

04/19/18 / #20180107920

Machine learning with partial inversion

An example embodiment may involve a machine learning model representing relationships between a dependent variable and a plurality of n independent variables. The dependent variable may be a function of the n independent variables, where the n independent variables are measurable characteristics of computing devices, and where the dependent variable is a predicted behavior of the computing devices. ... Servicenow Inc

04/12/18 / #20180102942

Collision detection using state management of configuration items

Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. ... Servicenow Inc

12/07/17 / #20170351552

Method and system for modeling and analyzing computing resource requirements of software applications in a shared and distributed computing environment

An application manager receives or defines a service specification for a first application that defines a set of required computing resources that are necessary to run each application component of the first application. A resource supply manager in communication with the application manager manages a plurality of computing resources in a shared computing environment. ... Servicenow Inc

11/30/17 / #20170346674

Automated electronic computing and communication system event analysis and management

Systems, apparatuses, and methods for automatic automated electronic computing and communication system event analysis and management are disclosed. Automatic automated electronic computing and communication system event analysis and management may include identifying an event, generating a computer readable representation of the electronic computing and communication system using automated topology enumeration, identifying an element of the electronic computing and communication system based on the representation, identifying a metric for the element, automatically investigating to determine a value for the metric, generating a remediation priority for the element based on a metric weight associated with the metric and a network layer value associated with a network layer associated with a network layer role associated with the element, and generating a graphical representation of the electronic computing and communication system indicating the remediation priority.. ... Servicenow Inc

11/16/17 / #20170329636

Predictive watch face interface

Systems, methods, and media related to utilizing a wearable device to monitor a remote system include receiving historical data related to operation of a remote system. The historical data includes recorded events occurring in the past. ... Servicenow Inc

11/16/17 / #20170329590

System and method for deploying resources within a computing infrastructure

Systems and techniques for deploying resources within a computing infrastructure are herein disclosed as comprising, in an implementation, executing a first deployment agent to perform a first deployment action, the first deployment agent configured to deploy a first resource to a first device; changing a deployment state of the first deployment agent responsive to performing the first deployment action; and executing a second deployment agent to perform a second deployment action, the second deployment agent configured to deploy a second resource to a second device. The second deployment agent performs the second deployment action in response to a change in a deployment state of an arbitrary deployment agent not explicitly identified within the second deployment agent. ... Servicenow Inc

11/16/17 / #20170329579

Visual programming system

Methods, systems, and system for generating code using visual blocks. A selection is made from a list of one or more programming blocks. ... Servicenow Inc

11/16/17 / #20170329506

Visual workflow model

Workflows can be refactored using a visual workflow model, such as within a virtual programming environment. A selection of a group of activities in an existing workflow can be received. ... Servicenow Inc

11/16/17 / #20170329390

System and method for selectively hibernating and restarting a node of an application instance

A node of an application instance in a distributed computing environment can be selectively hibernated and the execution of the node selectively restarted by first detecting a condition of the node that satisfies a criterion for hibernating the node. The node may then be hibernated by suspending execution of the node on a server and initiating execution of a listener. ... Servicenow Inc

10/26/17 / #20170310791

Performance-based generation of content

A system and method for performance-based generation of content for a component referenced for display within a webpage have been provided. The system includes a server having a processor and a memory that includes instructions executable by the processor to receive a request from a client application executing on a client device for content for the component and to transmit a response to the client device. ... Servicenow Inc

10/26/17 / #20170310763

System and method for session restoration after node failure

A system and method for restoring a session state of a client device has been provided. The system comprises a memory with instructions executable by a processor to receive a first request from the client device, where the first request is a first type of request and is associated with a new session of the client device; process the first request without persisting a session state of the new session in the database node; receive a second request from the client device, where the second request is a first instance of a second type of request and is associated with the new session; and in response to determining to restore a persisted session state, restore the persisted session state for the client device from the database node, and assign the persisted session state as the session state of the new session of the client device.. ... Servicenow Inc

10/26/17 / #20170310745

Deployment of a network resource based on a containment structure

Systems and methods for the deployment of network resource information based on a containment structure are herein disclosed as comprising, in an implementation, determining, using a configuration item representative of a resource within the configuration management database, a first set of properties associated with a resource type, wherein the first set of properties comprises a subset of the global property set, determining a second set of properties based on deployment rules, such as a containment relationship defining properties included within a parent configuration item of the configuration management database, wherein the second set of properties comprises a subset of the first set of properties, provisioning the resource with the second set of properties, and communicating the provisioned resource for activation within the computer network. In an implementation, a deployment agent can be configured to provision a resource with the second set of properties.. ... Servicenow Inc

10/26/17 / #20170310563

Task extension for service level agreement state management

Breaches of service level agreements (slas) of a computer network can be identified based on changes to statuses of components of the computer network. A status of a component of the computer network can be determined to have changed responsive to an event affecting the computer network. ... Servicenow Inc

10/26/17 / #20170310552

System and method for custom graph generation

A custom graph of nodes can be selectively generated based on a selected node in a graph representative of a network-connected computing infrastructure. The custom graph can, for example, be generated using software executing on a server device. ... Servicenow Inc

10/26/17 / #20170310547

Multi-stage network discovery

In a multi-stage network discovery system, a target device is identified by a logical address and associated with a configuration item (ci) record stored in a configuration management database (cmdb). A receiver module receives first probe data from a first probe running against the target device, the first probe data comprising constant attribute data of the target device, stores at least part of the first probe data in a first part of the ci record, receives subsequent probe data from at least one subsequent probe against the target device using the logical address, the subsequent probe data comprising the constant attribute data of the target device, determines that the constant attribute data from the subsequent probe matches the constant attribute data from the ci record, and in response to the determination, stores the subsequent data obtained from the second probe in a second part of the ci record.. ... Servicenow Inc

10/26/17 / #20170308859

Visualization of chat task recording, linking messaging, and record keeping

A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. ... Servicenow Inc

10/26/17 / #20170308685

Application usage analytics for licensing analysis

A system and method for performing licensing monitoring and compliance within a service provider platform are provided. The system comprises a memory and a processor configured to execute instructions stored within the memory. ... Servicenow Inc

10/26/17 / #20170308601

Identification and reconciliation of network resource information

Systems and methods for the identification and reconciliation of network resource information are herein disclosed. In an implementation, a system includes instructions stored in memory for processing a request received from a data source to update a record of a network resource by receiving data relating to an attribute of a network resource of a computer network from a first data source, wherein the network resource is associated with a configuration item of a configuration management database, the configuration item including data relating to the attribute from a second source; determining that the first data source is authoritative for the attribute based on a priority of the first data source, a priority of the second data source, and a staleness period of the second data source; and processing the request by updating the attribute based on the data.. ... Servicenow Inc

10/26/17 / #20170308568

System and method for mapping database changes

Software updates that cause changes to a database accessible by software can be identified. A first database can be modified using first instructions associated with a first software update to generate a first modified database, and a second database can be modified using second instructions associated with a second software update to generate a second modified database. ... Servicenow Inc

10/26/17 / #20170308449

Detection and remediation of memory leaks

Detecting and remediating memory leaks associated with an application environment can include monitoring allocations of memory from a managed memory space to respective operations to produce memory allocation data and monitoring deallocations of memory to at least some of the respective operations to produce memory deallocation data. A trend in memory leakage can be determined based on samples of the memory allocation or deallocation data. ... Servicenow Inc

10/26/17 / #20170308377

Operational scoping with access restrictions

A system and method for controlling access to a resource by an application are provided. The system includes a server that includes a memory and a processor. ... Servicenow Inc

10/05/17 / #20170287180

Request resolution shaper in a networked system architecture

An apparatus and related method are provided for generating a graphical display region for display of a plurality of pixels of a display device, comprising generating a timeline axis for display in the graphical display region, receiving requester event data for a plurality of requester events from a requester device relating to a request and storing the requester event data, including a time of occurrence for each requester event, and fulfiller event data for fulfiller events from a fulfiller device and storing the fulfiller event data, calculating a time scale for the timeline axis such that requester events and fulfiller events are displayable at a position along the timeline axis proportional to their respective time of occurrence, and a respective axial position for requester indicia representing the requester events and fulfiller indicia representing the fulfiller events at a position along the timeline axis proportional to their respective time of occurrence.. . ... Servicenow Inc

10/05/17 / #20170286885

Permitted assignment user interface

Systems, apparatuses, and methods for displaying a visual task board comprising a permitted assignment user interface are disclosed. Displaying a permitted assignment user interface may comprise generating a first card representing a first record, wherein the first record comprises an information element that has a first value of a visualization metric, generating an output for display, the output comprising a first lane representing the first value of the visualization metric and comprising the first card, and, in response to operator input indicating a primary context and on a condition that an association between the primary context and the first record is prohibited, updating the output by generating an updated first card representing the first record and indicating that the association between the first record and the primary context is prohibited, and generating an updated output for display omitting the first card and comprising the updated first card.. ... Servicenow Inc

09/28/17 / #20170279824

Techniques for sharing network security event information

This disclosure provides an architecture for sharing information between network security administrators. Events converted to a normalized data format (ccf) are stored in a manner that can be queried by a third party (e.g., an administrator of another, trusted network). ... Servicenow Inc

09/14/17 / #20170262753

Computer implemented system for automating the generation of a business decision analytic model

The present invention envisages a system and method for automating the generation of business decision analytic models. The system uses a plurality of predictor variables stored in a plurality of data sets, to automatically create a business decision analytic model. ... Servicenow Inc

08/10/17 / #20170228389

System and method for storing a skeleton representation of at least one application in a computerized organization including generating and utilizing application structure using skeleton-based discovery and re-discovery

A computerized method for storing a representation of at least one application in a computerized organization, the method comprising determining a structure of at least one application in a computerized organization; and using a processor for generating, and storing, a skeleton characterization of the structure of the application including storing information, characterizing at least one applicative component identified, that is considered stable over time and not storing information, characterizing at least one applicative component identified, that is considered unstable over time.. . ... Servicenow Inc

08/03/17 / #20170220610

Cloud-based platform instrumentation and monitoring system for maintenance of user-configured programs

Systems and methods for using instrumentation for maintaining user-configured programs in a cloud computing environment are herein disclosed as comprising, in an implementation, intercepting operation data pertaining to the user-configured program, including a start time, an execution time interval, and an origin of the operation, canonicalizing the intercepted operation data by stripping operation-specific variable data from the operation data, aggregating the canonicalized operation data based on the start time, the canonicalized operation data, and the origin of the operation, and storing the aggregated operation data within a time series database in the execution time interval based on the start time.. . ... Servicenow Inc

07/06/17 / #20170192826

Classification based automated instance management

Systems, apparatuses, and methods for classification based automated instance management are disclosed. Classification based automated instance management may include automatically commissioning an application instance based on a plurality of classification metrics, and automatically monitoring the application instance based on the plurality of classification metrics. ... Servicenow Inc

05/04/17 / #20170126638

Selective encryption configuration

Encoding a partially encrypted data stream may include receiving, at an edge encryption proxy, an unencrypted data stream, evaluating the unencrypted data stream using communication encryption rules including rule conditions and content mappings, determining whether the rule conditions match on the unencrypted data stream, and on a condition that the rule condition matches on the unencrypted data stream, and identifying a portion of the unencrypted data stream corresponding to the content mapping as a candidate sensitive portion. On a condition that the data encryption configuration information indicates that a data storage container corresponding to a matching content mapping is configured for storing sensitive information, generating an encrypted portion by encrypting the candidate sensitive portion, generating a partially encrypted data stream, including the encrypted portion, and unencrypted insensitive portions of the unencrypted data stream, and omitting the candidate sensitive portion, and transmitting or storing the partially encrypted data stream.. ... Servicenow Inc

05/04/17 / #20170126472

System and method for processing alerts indicative of conditions of a computing infrastructure

Systems and methods for processing alerts indicative of conditions of nodes of a computing infrastructure are herein disclosed as comprising, in an implementation, generating a node hierarchy comprising nodes associated with a service model, wherein relationships between the nodes are based on impact rules, identifying alerts related to the node hierarchy, wherein the alerts are indicative of impairments affecting at least a portion of the node hierarchy, and performing impact calculation for nodes of the node hierarchy based on the identified alerts. In an implementation, the impact values may be calculated in parallel for nodes indicated for processing. ... Servicenow Inc

05/04/17 / #20170124171

Universal automatic data update detection and publication

Universal automatic data update detection and publication may include receiving a request for requested information, which includes an information element associated with a structured data location in a structured data storage unit, identifying a predicate referencing the structured data location, including the predicate in a predicates registry by compiling the predicate into an intermediate representation, creating an asynchronous message bus channel corresponding to the predicate, detecting a data operation for the structured data storage unit, wherein the information element is associated with the data operation, evaluating the intermediate representation, determining a predicate domain change type corresponding to the data operation, generating a change notification including an indication of the change type, and publishing the change notification to the asynchronous message bus channel such that a presentation via the client device is updated in response to the change notification.. . ... Servicenow Inc

05/04/17 / #20170123885

System and method for generating a graphical display region indicative of conditions of a computing infrastructure

Systems and methods for generating a graphical display region including a synchronized display of alert data and impact data indicative of conditions of a computing infrastructure are herein disclosed as comprising, in an implementation, identifying alerts, each alert having a timestamp indicative of a first time at which it was identified, performing an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time, and generating a graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.. . ... Servicenow Inc

04/13/17 / #20170104723

Selective encryption delineation

Decoding a partially encrypted data stream may include receiving and scanning the partially encrypted data stream. Scanning the partially encrypted data stream may include identifying an encrypted portion sentinel in the partially encrypted data stream subsequent to a first portion, identifying an encrypted portion in the partially encrypted data stream subsequent to the encrypted portion sentinel, and generating a decrypted data portion by decrypting the encrypted portion. ... Servicenow Inc

03/30/17 / #20170093615

Failure resistant distributed computing system

A failure resistant distributed computing system includes primary and secondary datacenters each comprising a plurality of computerized servers. A control center selects orchestrations from a predefined list and transmits the orchestrations to the datacenters. ... Servicenow Inc

03/23/17 / #20170085427

Auto discovery of configuration items

Implementations of a system, method and apparatus described herein execute a discovery process to identify a plurality of computing devices within a computer network and a respective configuration associated with each of the plurality of computing devices. Upon discovery of a first computing device configured by an agent, configuration management of the computer network is searched for a definition used by the agent to configure the first computing device, and the discovery process for the first computing device is modified based on the definition to identify a first plurality of configuration items associated with a current configuration of the first computing device. ... Servicenow Inc

03/23/17 / #20170083242

Distributed backup system

A distributed backup method includes defining a server group having a plurality of server computers, and providing each server computer with an identical backup policy and an identical storage policy. The method also includes transmitting, at each server computer of the server group to every other server computer of the server group, advertisement messages describing available storage space for storing backups, and receiving, at each server computer from the server, at least some of the advertisement messages. ... Servicenow Inc

02/16/17 / #20170048100

Automated electronic computing and communication system event analysis and management

Systems, apparatuses, and methods for automatic automated electronic computing and communication system event analysis and management are disclosed. Automatic automated electronic computing and communication system event analysis and management may include identifying an event, generating a computer readable representation of the electronic computing and communication system using automated topology enumeration, identifying an element of the electronic computing and communication system based on the representation, identifying a metric for the element, automatically investigating to determine a value for the metric, generating a remediation priority for the element based on a metric weight associated with the metric and a network layer value associated with a network layer associated with a network layer role associated with the element, and generating a graphical representation of the electronic computing and communication system indicating the remediation priority.. ... Servicenow Inc

02/09/17 / #20170039106

Distributed computing system with resource managed database cloning

When multiple backup database instances most recently experienced an update is determined. If a most recently updated backup database instance was updated within a defined time period of one or more other backup database instances, a source instance for cloning is selected as the backup database instance that satisfies at least one of a physical or logical proximity criteria relative to a designated database instance. ... Servicenow Inc








ARCHIVE: New 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009



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